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 Charleston •1 Room
 Charleston • 1 Room
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Quality Inn & Suites

2.5-star property
1010 Washington Street E, Charleston, WV 1-855-201-7819
3.5 out of 5
Good!
See all 23 travelocity Reviews

"The vending machines were horrible. Pool was nasty outside. Seem to not be safe place. It was clean. " More

By a verified traveler on Fri 01 Dec 2023

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Hotel Description

Hotel near Charleston Coliseum & Convention Center in Charleston

City center stay

With a stay at this Charleston hotel, you'll be steps from Avampato Discovery Museum and Clay Center for the Arts and Sciences. Children s Theatre of Charleston and Callen McJunkin Gallery are also within half a mile (1 km).

Free perks

A gym is featured at this hotel, along with free self parking. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Luggage storage is provided and the front desk is staffed around-the-clock.

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$85* Per night/room May 12 - May 13

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Quality Inn & Suites ratings based on 23 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Inn & Suites

Everyone (10) Couples (2) Family (8)
5 out of 5
Great staff!

Posted by on Dec 9, 2023

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Comment from Hotel Management

Dec 10, 2023 by Customer Service

Thank you for the fantastic rating, Robert!We strive to make all of our guests feel welcome and relaxed during their time at Quality Inn & Suites (West Virginia)! We can't wait to see you again soon.

3 out of 5
The vending machines were horrible. Pool was nasty outside. Seem to not be safe place. It was clean.

Posted by on Dec 1, 2023

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Comment from Hotel Management

Dec 5, 2023 by Customer Service

Deborah, we appreciate your feedback and are thankful that you found our cleanliness up to standard. We take your concerns about the sanitation of the pool and the vending machines seriously and will address these issues for improvement. The safety of our guests is also a top priority; it's regrettable to hear your perceived feelings about this were not met. We look forward to the opportunity to serve you better in the future.

4 out of 5
Staff was excellent. Property needs an upgrade. Poor room lighting. None entering the room. Plenty of space. Add a desk. Excellent refrigerator. Hallway needs a better paint job. Add a business center with at least a computer and a printer. Bed was very comfortable. Easy access to public transportation and to downtown. Add diet soda to the vending machine for diabetics.

Posted by on Nov 27, 2023

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Comment from Hotel Management

Nov 28, 2023 by Customer Service

Author, thank you for taking the time to share your feedback. It's wonderful to hear that our team members impressed you and that you found the room spacious and appreciated our excellent refrigeration. Also, we're glad you found our location convenient with easy access to public transport and downtown.We acknowledge your concerns about room lighting, aesthetic considerations in the hallways, the availability of certain facilities, and the desire for a wider variety within the vending machine options. We are constantly striving to improve our amenities based on our guest's comments.Thank you for appreciating the comfort of the bed at Quality Inn & Suites. We hope to have the opportunity to serve you again and show our commitment to improving guest experience.

5 out of 5

Posted by on Jul 29, 2023

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Comment from Hotel Management

Aug 18, 2023 by Customer Service

Thank you for this excellent rating, Platte!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Quality Inn & Suites (West Virginia)! We'd love to host you again someday for yet another unforgettable visit.

5 out of 5
Customer service was friendly courteous and helpful.

Posted by , from Akron on Oct 17, 2022

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Comment from Hotel Management

Oct 17, 2022 by Front Desk Team

Todd, Wow! Thank you for the 5-star review and for selecting the Quality Inn & Suites Charleston for your travels. We're thrilled you enjoyed our friendly and helpful staff.

4 out of 5

Posted by on Sep 3, 2021

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5 out of 5

Posted by on Aug 17, 2021

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4 out of 5
Lobby and entrance were dirty and in poor condition (door glass was broken and covered in trash bags). Room was ok.

Posted by on Jun 30, 2021

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3 out of 5
Leaves a lot to be desired. Room not clean; Toilet is very short so it is difficult to get up and down; bed isn’t too bad. No maid service. I wouldn’t stay there again.

Posted by on Jun 23, 2021

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1 out of 5

Posted by on Jun 22, 2021

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About the Quality Inn & Suites

Location 1010 Washington Street E, Charleston, WV 25301

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Friday, and Saturday:

  • Indoor pool

Property Features

Free breakfast is served daily. Public spaces have free WiFi and wired Internet. Quality Inn & Suites also features a fitness center, coffee/tea in a common area, and a television in a common area. Self parking is free. This Charleston hotel is smoke free.

  • 1 building
  • 140 guestrooms or units
  • 9 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site

Internet

Available in all rooms: High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Charleston Station (0.9 km / 0.6 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn & Suites offers 140 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Cable television is provided. Bathrooms include shower/tub combinations. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and microwaves can be requested.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Casino nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Debit cards

Hotel Names

  • Best Western Charleston Plaza
  • Motel 6 Charleston WV Hotel
  • Best Western Charleston Plaza Hotel
  • 6 Charleston WV
  • Quality Inn Charleston
  • Quality Charleston
  • Quality Inn & Suites Hotel
  • Quality Inn & Suites Charleston
  • Quality Inn & Suites Hotel Charleston

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Quality Inn & Suites.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.