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"This hotel was very very nice to stay in. People next to us were in and out all night and housekeeping was rude when I asked when they came to clean t ... " More

By a verified traveler on Fri 25 Mar 2022

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Hotel Description

Family-friendly 3.5-star hotel with free WiFi

Central Colorado Springs stay

Your stay at this Central Colorado Springs hotel places you within 3 miles (5 km) of Broadmoor World Arena and Battlefield Colorado. Millibo Art Theatre and Williams Fire Museum are also within 3 miles (5 km).

Family-friendly fun

2 spa tubs, an outdoor tennis court, and a 24-hour gym are all featured at this hotel. Families will appreciate the playground and onsite laundry facilities. Enjoy the seasonal outdoor pool and perks like free self parking and free WiFi.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$120* Per night/room Oct 6 - Oct 7

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Alta Hotel ratings based on 28 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Alta Hotel

Everyone (12) Couples (8) Family (11)
2 out of 5
Large hotel. Staff rude -Asked for directions to laundry room & was told it’s down that hall (I was really sorry for interrupting your conversation about your weekend with a co worker). Washers broken. ‘Sweet shop’ aka “only place we have for breakfast” quite literally had a few pops, coffee, Jimmy Dean breakfast sammie’s that you can heat up and Oreos. Worker stated a group came through a couple of weekends ago and bought the place out. Pool was nice. Bring a life jacket for your non-swimmers. Don’t try to check in early. Hair left on pillows. It’s a cheap hotel but there are several in the area - try somewhere else.

Posted by , from Muskegon on Apr 6, 2022

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Comment from Hotel Management

Apr 7, 2022 by Anna Johnson

Hello Amanda, Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that the hotel was not up to your expectations. We will be reviewing your comments with our department heads to see how we can improve. We hope you have a great day!

3 out of 5

Posted by , from Troy on Mar 26, 2022

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4 out of 5
This hotel was very very nice to stay in. People next to us were in and out all night and housekeeping was rude when I asked when they came to clean the rooms after my 2nd day there without someone cleaning my room. The front desk was very nice and the convenience around the hotel is great, 2 gas stations 7/11 and Circle K. Over-all great stay, had a wonderful time in beautiful Colorado as always!

Posted by on Mar 25, 2022

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Comment from Hotel Management

Mar 30, 2022 by Anna Johnson

Hello Hayden, Thank you for taking the time to share feedback on your recent stay with us, we are happy to hear that you enjoyed your time with us. We hope to see you again in the future. Have a great day!

1 out of 5

Posted by on Mar 18, 2022

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2 out of 5

Posted by on Mar 7, 2022

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1 out of 5
The hotel I booked was "hotel elegante" as soon as I paid it completely changed. No amenities and completely disgusting. Wouldn't honor a hotel switch or refund for unused stay. Hotel looks nothing like the pics online AT ALL. BUYER BEWARE!

Posted by on Mar 2, 2022

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Comment from Hotel Management

Mar 3, 2022 by Anna Johnson

Hello Jennifer, Thank you for taking the time to share feedback on your recent stay, we are sorry to hear that the Hotel was not up to your expectations upon your arrival. We are diligently working to ensure the property is upkept and clean for all guests that stay and appreciate your patience with us as we transition the property from the a full service to a limited service. Thank you and have a great day!

1 out of 5
We were in town for a wedding, supposed to be free shuttle to and from airport-NOT! They took out restaurant and bar, so no dining in site, which was advertised when we booked. Hot tub and room it was in was cold. Would never stay there again.

Posted by , from Stanton on Feb 2, 2022

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Comment from Hotel Management

Mar 4, 2022 by Anna Johnson

Hello Lisa, Thank you for taking the time to share feedback on your recent stay with us, we are sorry to hear that the Hotel was not up to your expectations. We do apologize for the sudden changes to the hotel amenities during the ownership change over of the property. We are working diligently to ensure that such changes are clear posted about the property. We do appreciate your patience and understanding during this transition and hope that you may consider staying with us again in the future. Have a great day and wonderful weekend!

1 out of 5
Waited in line for 30 minutes to check in and they were not helpful in changing my room to military rate. Hallway smelled like urine. Had to call to get a microwave and washcloths and it took 2 hours. We were given a room at the back of hotel by weekly stay so when we accidentally got locked out of our room we had to walk about a half mile to front lobby and then waited in lone for 35 minutes to get a new key. Their front desk is not efficient. My husband went to get a drink at the bar while I was trying to get our key and the bartender was gone and he never got service. The bar was open and people were sitting there but in that entire time there was no staff (35 minutes). They were not apologetic and the place was very disappointing.

Posted by on Sep 27, 2021

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Comment from Hotel Management

Sep 28, 2021 by General Manager

Dear Rachel, Thank you for the feedback regarding your recent stay. We apologize for any inconvenience regarding a lack of service during your visit. We strive to uphold high hospitality standards so it's unfortunate to hear that we dropped the ball this time around. We'll be sure to pass along your comments to the appropriate staff members. Wishing you safe future travels!

1 out of 5

Posted by on Sep 26, 2021

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Comment from Hotel Management

Sep 29, 2021 by Melanie Liehr, Assistant Front Office Manager

Rachel, Thank you for leaving your review of your most recent stay. It would appear not everything was up to par during your stay, and for this, I offer my deepest apologies. Please feel free to reach out to us to discuss any concerns you may have so that we can have you as our guest again.

5 out of 5

Posted by on Jul 19, 2021

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Renovations + Closures

This property is closed from October 16 2022 to December 31 2023 (dates subject to change).

This property is undergoing renovations from February 21 2022 to December 31 2023 (completion date subject to change).

The following facilities are closed on New Year's Eve:

  • Dining venue
  • Spa tub
  • Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

As a guest of Alta Hotel, you'll find 2 spa tubs, an outdoor tennis court, a 24-hour fitness center, and a seasonal outdoor pool. WiFi is free in public spaces. A terrace, barbecue grills, and multilingual staff are also featured at the family-friendly Alta Hotel. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Colorado Springs hotel.

  • 1 building
  • 500 guestrooms or units
  • 3 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking (surcharge)

Transport

  • Parking: Free self parking; RV/bus/truck parking available for a surcharge

Room Amenities

Alta Hotel offers 500 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (on request)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

2 spa tubs are on site. In addition to a seasonal outdoor pool, other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Playground on site
  • Game viewing on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 50 per pet, per day
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This hotel will place a credit card authorization for incidental charges at check-in. Cash and pre-paid credit cards/gift cards are not accepted.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 3
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Elegante Conference Event Center
  • Hotel Elegante
  • Hotel Elegante Conference
  • Hotel Elegante Conference & Event Center
  • Hotel Elegante Conference & Event Center Colorado Springs
  • Crowne Plaza Colorado Springs Hotel Colorado Springs
  • Alta Hotel Hotel
  • Alta Hotel Colorado Springs
  • Alta Hotel Hotel Colorado Springs
  • Hotel Elegante Conference Event Center Colorado Springs

You should know

  • The seasonal pool will open in July and close in August.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.