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Hotel Renovo

4.5-star property
11167 Hickman Road, Urbandale, IA 1-855-201-7819
4.7 out of 5
Exceptional!
See all 17 travelocity Reviews

"Hotel Renovo is our favorite place to meet up with cousins. It’s halfway between our homes. We’ve stayed there 4 or 5 times and it’s always clean and ... " More

By a verified traveler on Tue 13 Jun 2023

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Hotel Description

Luxurious 4.5-star hotel with indoor pool

In suburbs

Stay at this Urbandale hotel and you'll be within half a mile (1 km) of Clive Aquatic Center and 2 miles (3 km) of Greenbelt Trail. Valley West Mall and Mercy Medical Center West Lakes are also within 3 miles (5 km).

Dining, indoor pool

This hotel features a restaurant, an indoor pool, and a bar/lounge. Guests will appreciate free perks like free self parking and WiFi in public areas. A 24-hour business center, a garden, and a lobby fireplace are also on offer.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 5 Max
$112* Per night/room Oct 29 - Oct 30

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, Accessible (Master)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Poolside (Master Suite)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite (Boardroom Suite)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Renovo ratings based on 17 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Renovo

Everyone (10) Couples (3) Family (3)
2 out of 5
We had stayed previously at Hotel Renovo in 2018 and had a fantastic experience we chose them again. However our most recent experience was a complete let down. When we arrived, we were told that they were fully booked for the weekend and due to that we would not have room cleaning services as readily available. We had the option to opt out of cleaning services so we did as they told us if we needed anything (or if we changed our mind) we could always reach out to them. Our stay was for two nights so we didn’t think much of it. Then before heading to our room I had to agree to the terms of about 20 different things on a list, basically stating that our children could not leave the room without us, and that they would not be left unsupervised. We were totally fine with that because why would you leave your children alone somewhere when traveling. We went to our room, and when we arrived, the room appeared to have had a very quick clean done on it. There were spots all over the floor, including the carpet spots on the wall, and spots on the counters. I brought Clorox wipes, so I wiped up as much as I could as to not bother housekeeping. Then, we tried using remotes for our TVs and neither of them worked. We also asked for an additional pillow as we needed one more and the man that brought them to us seemed irritated that we were asking for items. That night we continued to have more issues such as plumbing and ants. I could go on but I am limited on characters.

Posted by on Jul 31, 2023

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Comment from Hotel Management

Jul 31, 2023 by Sabrina Lehman (Front Desk Supervisor)

Dear Mandy, I apologize your stay was not up to our standards and hope that we can do better for you in the future. We do offer house keeping by request only, not daily just due to short staffing. I also apologize your room wasn’t clean when you arrived. We will relay all of this to our team as this will be a teaching moment for our staff. We’d love to make this right if you could reach out to the hotel directly. Thank you. -Sabrina

5 out of 5
Hotel Renovo is our favorite place to meet up with cousins. It’s halfway between our homes. We’ve stayed there 4 or 5 times and it’s always clean and quiet. 😊

Posted by , from STILWELL on Jun 13, 2023

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Comment from Hotel Management

Jun 14, 2023 by Sabrina Lehman (Front Desk Representative)

Dear Carol, Thank you for sharing your review with us! We are happy to hear you enjoyed your stay! Look forward to seeing you on your future trips to the Urbandale area! Cheers! -Sabrina

5 out of 5

Posted by , from Fort Wayne on May 1, 2023

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Comment from Hotel Management

May 27, 2023 by Joshua S. (Assistant Chief Operating Executive)

Dear Karl!Thank you so much for your 5/5 review! I am thrilled to know you enjoyed your stay with us. I look forward to seeing you on your next trip to the Urbandale area!Thank you,Josh

5 out of 5

Posted by on Jan 22, 2023

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5 out of 5
This is auch a cute hotel! We always stay here when we are in town. Super quiet and clean. Love the decor!

Posted by on Aug 19, 2021

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Comment from Hotel Management

Aug 19, 2021 by Joshua S. (Assistant Chief Operating Executive)

Dear Guest, Thank you so much for your wonderful review. I look forward to your next stay with us in the near future! Thank you, Josh

5 out of 5
This hotel is just beautiful! Everything is so clean. Upscale, modern yet rustic decor. A for the roomy shower and comfy bed! Also a DELICIOUS place to eat breakfast right next door if you don't want the in-house buffet.

Posted by on Aug 14, 2021

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Comment from Hotel Management

Aug 15, 2021 by Joshua S. (Assistant Chief Operating Executive)

Dear Guest, Wow! Thank you so much for your review. I will make sure I share your comments with our team. I look forward to your your return visit on your next trip to Des Moines! Thank you, Josh

4 out of 5

Posted by on Nov 22, 2020

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Comment from Hotel Management

Nov 23, 2020 by Paul Kreutzman- General Manager

Thank you for staying with us here at Hotel Renovo!

5 out of 5

Posted by on Nov 8, 2020

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Comment from Hotel Management

Nov 14, 2020 by Joshua Stroeber (Front Desk Supervisor)

Dear Guest, Thank you so much for your 5/5 review! I look forward to your return on your next trip to Des Moines! Thank you, Josh

5 out of 5

Posted by on Jun 27, 2020

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Comment from Hotel Management

Jun 28, 2020 by Paul- General Manager

Thank you for staying with us here at Hotel Renovo! Hope to see you again soon!

5 out of 5
Really great place! I would stay here anytime as it was very clean and the staff was friendly and professional. Everything about this hotel was wonderful. Quiet and convenient with a restaurant you could walk to. Laundry area was clean and worked well. Thanks for a great experience - we’ll be back! Highly recommend staying here!!!!

Posted by on Mar 18, 2020

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Comment from Hotel Management

Mar 18, 2020 by Max

Thank you for sharing your review and for the kind words. We are thrilled you enjoyed your stay with us, and look forward to having you again on your next visit to our wonderful city.

About the Hotel Renovo

Location 11167 Hickman Road, Urbandale, IA 50322

Property Features

Hotel Renovo offers its guests an indoor pool and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour business center and 2 meeting rooms are available. Event space at this hotel measures 875 square feet (81 square meters) and includes conference space. The luxury Hotel Renovo also features a vending machine, a garden, and a picnic area. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Urbandale hotel.

  • 102 guestrooms or units
  • 2 levels
  • 875 sq ft of conference space
  • 81 sq m of conference space
  • Built in 2015
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel Renovo offers 102 accommodations with iPod docking stations and safes. Beds feature Frette Italian sheets and premium bedding. Premium cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include hydromassage showerheads, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided on request.

  • IPod dock
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Frette Italian linens
  • Hydromassage showerhead
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 9:30 AM.

Hotel Renovo has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and complimentary bicycles.

  • Free bicycles on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per day.
  • Cribs (infant beds) are available for USD 10.00 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards and debit cards; cash is not accepted

Long-term renters welcome

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, and debit cards. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Long-term renters welcome
  • Service animals are exempt from fees/restrictions
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 11 for adults and USD 6 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.00 per stay
  • Rollaway bed fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Suites Living History Farms
  • Comfort Suites Living History Farms Hotel
  • Comfort Suites Living History Farms Hotel Urbandale
  • Comfort Suites Living History Farms Urbandale
  • Comfort Suites At Living History Farms Hotel Urbandale
  • Hotel Renovo Hotel
  • Urbandale Comfort Suites
  • Hotel Renovo Urbandale
  • Hotel Renovo
  • Renovo Urbandale
  • Hotel Renovo Urbandale
  • Hotel Renovo Hotel Urbandale

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.