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4.3 out of 5

"Enjoyed the stay. Met my expectation, would stay there agoin. " More

By a verified traveler on Tue 14 Mar 2017

Hotel Description

3-star hotel near Bob-O's Family Fun Center

In El Paso

Within a 15-minute walk of the hotel, you'll find Bob-O's Family Fun Center and Sunland Park Mall. Also, Western Playland Amusement Park is within 2 miles (3 km) and University of Texas at El Paso is within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the fitness center and perks like free self parking and a free area shuttle.

Free Internet, refrigerators

Featuring conveniences like refrigerators and microwaves, the 175 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Room service, premium bedding, and coffee/tea makers are also available.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$85* Per night/room Jan 31 - Feb 1

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Bathtub (Hearing, Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn El Paso West - Sunland Park ratings based on 32 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn El Paso West - Sunland Park

Everyone (12)
3 out of 5
the alarm clock was missing. The in-room coffee service was missing.

Posted by on Aug 10, 2019

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Comment from Hotel Management

Sep 15, 2019 by M.Cruz

Dear Anonymous, Thank you for your feedback regarding your recent stay at the Holiday Inn El Paso West-Sunland Park. We are disappointed to learn that your visit was not a complete success and greatly apologize for causing unnecessary frustrations that you experienced regarding your accommodations. We truly value your patronage and hope that this atypical experience will not deter you from visiting our property again. I sincerely hope that you will give us another opportunity to exceed your expectations on a future visit. Warm Regards, Melissa N. Cruz Assistant General Manager

5 out of 5

Posted by on Jul 30, 2019

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Comment from Hotel Management

Aug 3, 2019 by M. Cruz

Dear Anonymous, Thank you for the 5 out of 5 Review! We are pleased you enjoyed your stay and we all look forward to your return. Warm Regards, Melissa N. Cruz Front Office Manager

4 out of 5

Nice and Convenient

Pros: Clean, central to my needs
Cons: Breakfast got boring, not tortillas and chorizo and refried beans
Location: Very central
Enjoyed the stay. Met my expectation, would stay there agoin.

Posted by , from Tucson on Mar 14, 2017

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4 out of 5

Overall Experience

Hotel for being fairly new show age. Sink was crack bedding looked old. But room was clean and in good shape. Food at restaurants Daniels was very good.

Posted by on Dec 15, 2016

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5 out of 5

Very Nice Hotel and Atmosphere

Pros: The peaceful setting, cleanliness and comfort.
Cons: Better attention to the requests when booked online.
Location: Location excellent with a large shopping mall within a couple of blocks and good places to eat.
Loved the hotel. It was very clean and the beds very comfortable. The only problem I had was I requested a roll-away bed and the room I got could not accommodate one. The setting of the hotel was very nice, set up as an apartment complex with courtyards. We enjoyed our stay and would defiantly return.

Posted by on Apr 27, 2016

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5 out of 5

Stay here!!

Wow very impressed! We were scared it would be one of those nice pictures ugly room type of hotel. Not the case at all, the room was very clean had everything we needed. We definitely recommend this place.

Posted by on Jan 24, 2016

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4 out of 5

So So

Great room great price but service was bad they never came to clean and stock us up with fresh towels or toilet paper !!!

Posted by on Jan 2, 2016

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3 out of 5

Nice hotel close to our destination

Pros: the proximity to our destination--we were in town for Thanksgiving with family
Cons: elevators--hot food
Our stay was disappointing. To begin with, it was evening when we arrived, it was raining,the gate closest to our room would not open with any key (there were 2 couples-we tried them all !!),we had to walk around to another side of the bldg with all of our luggage to get in. It has only one elevator,at the front of the hotel. While we are not disabled, we did have difficulty going up and down the stairs especially when carrying our luggage.We were given a room in the back closest to the interstate, it was noisy and difficult to sleep even with the volume up on the TV (which we left on all night) The 2 mornings we had breakfast--(both times around 8:00 am), everything was cold, eggs, bacon etc. If what was disappointing to us is not important to all, then I would recommend this hotel if for nothing else than the price is reasonable, and you aren't far from the I-10 interstate--easy in --easy out.

Posted by , from Tucson Az on Nov 28, 2015

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5 out of 5

very nice place to stay

clean rooms, friendly staff and lotsa free amenities. super comfortable. situated in a great location right next to the interstate. i recommend country inn suites to anyone seeking a little luxury on the west side :)

Posted by on Oct 14, 2015

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5 out of 5

Very Nice Hotel and Friendly Staff

Pros: Everything!!!
Cons: Nothing needs improvement
Location: El Paso. Very close to stores and restaurants
Stayed here one night and wish I could have stayed longer. The staff was extremely sweet and the lobby was really nice. I was dying for coffee when checking in and they have complimentary coffee available right next to check in at the lobby which was a life saver! (with free cookies too). Hotel is nice looking right off the bat and the rooms are really nice and well kept. Beds are SUPER comfortable and my toddler fell asleep as soon as he hit the pillow which was great. They have an awesome breakfast and a little snack store that I believe is open 24/7 for when you have late night cravings or need small stuff you forgot to pack. Nice looking pool but it was raining so we didn't get to use it. Also in the lobby is a reading corner and you can sit there and read or rent a book to take to your room. They had kids books which was nice. Very close to the Sunland Park Mall, restaurants and other stores. Hotel is overall an excellent place to stay, everything about it was fantastic and will definitely stay here in the future.

Posted by , from El Paso, TX on Oct 5, 2015

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About the Holiday Inn El Paso West - Sunland Park

Location 900 Sunland Park Drive, El Paso, TX 79922

Property Features

Holiday Inn El Paso West - Sunland Park offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. There's an onsite business center. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn El Paso West - Sunland Park. An area shuttle within 3 mi and a roundtrip airport shuttle (available 24 hours) are free. Self parking is free. This 3-star El Paso hotel is smoke free.

  • 175 guestrooms or units
  • 2 levels
  • 9 buildings
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: El Paso, TX (ELP-El Paso Intl.) (22.5 km / 14 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 3 mi, and casino shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn El Paso West - Sunland Park offers 175 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This El Paso hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining
  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:00 AM.

Nine Hundred Bar & Grill - This bar serves dinner only. Happy hour is offered.

Room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 50 per pet, per stay

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per stay
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn El Paso Sunland Park Drive I-10 West
  • Holiday Inn Sunland
  • Holiday Inn Sunland Drive
  • Holiday Inn Sunland Drive Hotel
  • Holiday Inn Sunland Drive Hotel El Paso Park I-10 West
  • Country Inn Carlson El Paso Sunland Park TX
  • Country Inn Carlson Sunland
  • Country Carlson El Paso Sunland Park TX
  • Country Carlson Sunland
  • Holiday Inn Sunland Park Hotel
  • Paso West Sunland Park Paso
  • Holiday Inn El Paso West - Sunland Park Hotel
  • Holiday Inn El Paso West - Sunland Park El Paso
  • Holiday Inn El Paso West - Sunland Park Hotel El Paso

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • The property is a member of Preferred Hotels & Resorts.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.