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"Excellent attention, clean, beautiful place to relax and enjoy with family " More

By a verified traveler on Mon 14 Sep 2020

Hotel Description

Resort near Chena River State Recreation Area in Fairbanks

In Fairbanks

With a stay at this Fairbanks resort, you'll be steps from Chena Hot Springs and a 5-minute walk from Chena River State Recreation Area.

Dining, outdoor pool

This resort features an outdoor pool, an indoor pool, and a restaurant. Relax with a drink at the bar/lounge and enjoy perks like free self parking. A coffee shop, a garden, and a picnic area are also on offer.

Connect and relax

In addition to WiFi, the 80 guestrooms offer coffee/tea makers and ceiling fans. Housekeeping is available on request.

- Moose Lodge - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

- 2 double Bed

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Chena Hot Springs Resort ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Chena Hot Springs Resort

Everyone (4) Couples (2) Family (3)
5 out of 5
Excellent attention, clean, beautiful place to relax and enjoy with family

Posted by , from Anchorage on Sep 14, 2020

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5 out of 5
Lots of activities, clean rooms beatiful location.

Posted by on Feb 29, 2020

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5 out of 5
The whole place was unique, there is a lot to do. A great place for adults of all ages. The food was great however runny omelets aren't. Awesome atmosphere!! The staff are very friendly and helpful. I can't wait to see you all again in the summer.

Posted by on Nov 25, 2019

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4 out of 5

Posted by on Sep 6, 2019

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2 out of 5
First off let me say I/WE enjoy coming to Chena Hot Springs and we have been coming there for the last 26 years almost on a monthly basis. With that said this past weekend was the 1st time and the absolute worst time i have ever had in the entire time that my wife and I have ever had coming here and makes me wonder how many times I've been screwed by this place without realizing it until now. 1st I made our reservation and it was $151.19 for a 1 night stay but my card was charged $173.87. I noticed it because for some reason I decided to check my balance. I called the resort and was hung up on 4 times before I was told we will have a manager call you shortly. They called and proceeded to argue with me saying they only charged me the right price even though I had them on the phone at the same time I had my credit card company on the phone saying I was being charged a different amount. At this point and time i would have canceled my trip but it was none refundable so we went despite me being pissed. Now we get there and to my suprise I have to give them my card again and now they charge me a deposit fee on top of my reservation fee and you guessed it it was more than they said it was gonna be. Trying to keep my mouth shut I signed the check in paper got our keys and went to our room. We decided to go have a couple drinks and dinner and I'd calm down a little. so we go over and they are really busy so we look at the bar and it's open and you guessed it that's right my next mista

Posted by on Aug 12, 2019

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2 out of 5
We had previously scheduled a 2 day stay but with the local fires when we arrived the air quality was not good so we cancelled the 2nd day and was told it would not be a problem. When we checked out the next morning we were told they would not refund us our money for the 2nd day

Posted by on Aug 12, 2019

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5 out of 5
Need more smiles from staff awsome northern lights and ice bar

Posted by on Nov 9, 2017

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Comment from Hotel Management

Nov 17, 2017 by Nicolle

Thank you for staying with us! We're sorry to hear that the staff was not as smiley as they could have been, but glad to hear that you got to see the northern lights!

3 out of 5

Resort is in a good location, nice hot spring

Pros: Location
Cons: The room needs renovation and to add fridge and microwave.
Location: Location is nice: trails, hot spring and far enough from the town to see Aurora
Good location. Nice hot spring. But the hotel itself is overpriced. The room is filthy, smelly, outdated. Needs renovation. No fridge, no microwave. Probably better just to visit for a day but to stay in Fairbanks.

Posted by , from NJ on Dec 21, 2015

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Property Features

Chena Hot Springs Resort offers its guests an indoor pool and an outdoor pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Spa services, tour/ticket assistance, and a garden are also featured at Chena Hot Springs Resort. Self parking is free. This Fairbanks resort is smoke free.

  • 80 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Ski equipment rentals
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Indoor pool
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Fairbanks Intl. Airport (FAI) (109.4 km / 68 mi)
  • Parking: Free self parking

Room Amenities

Chena Hot Springs Resort offers 80 accommodations with coffee/tea makers and hair dryers. In-room wireless Internet access is available for a surcharge. Housekeeping is provided daily.

  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Ceiling fan

Food & Drink

Chena Hot Springs Resort has a restaurant on site.

Nearby Activities

An indoor pool and an outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Snowmobiling on site
  • Snowshoeing on site
  • Bicycle rentals on site
  • Horse riding/rental on site
  • Scuba diving on site
  • Ski equipment rentals on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Massages
  • Reflexology

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 10:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place and staff at the property wear personal protective equipment.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Staff wears personal protective equipment
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 8.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 8.00 per 24-hour period (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chena Hot Springs Resort Fairbanks
  • Chena Hot Springs Resort
  • Chena Hot Springs Fairbanks
  • Chena Hot Springs
  • Chena Hot Springs
  • Chena Hot Springs Resort Resort
  • Chena Hot Springs Resort Fairbanks
  • Chena Hot Springs Resort Resort Fairbanks
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.