6/10 Okay
Kimberly
Traveled with partner, Traveled with pets
Feb 8, 2024
Liked: Cleanliness, property conditions & facilities
The property and rooms were exceptionally nice.
However, the pet policy is conflicting with the site’s stated policy and Wyndham’s policy.
Below is the stated policy on the site’s website:
PET POLICY
Service Animals - ADA-defined service animals are welcome free of charge. / Pets Allowed - 2 pets max. Cats and dogs only. 75lbs or less per pet. / Fees - Non-refundable 25 USD nightly for up to 2 pets. Max 75 USD per stay. / Other Information - Contact hotel for additional details and availability.
When I checked my bank account I was charged $50.00 for one night.
When I called the hotel to inquire I was told they are a franchise and can charge what they want!
I advised them I have stayed at several La Quinta’s and was charged a $50 deposit and credited back $25 at checkout.
I’m very disappointed that they were unwilling to honor their stated policies.
I really enjoy staying at La Quinta because of the pet friendly polices; however, I will not certain if I will ever stay with La Quinta!
Thank you