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4.3 out of 5

"Great stay wonderful breakfast " More

By a verified traveler on Sun 07 Aug 2022

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Hotel Description

3-star guestrooms with free WiFi

In Grand Rapids

At this hotel, you'll be steps from Gerald R. Ford Museum and Public Museum of Grand Rapids. Van Andel Museum Center and Grand Valley State University - Pew Campus are also within half a mile (1 km).

Business services

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Standard Room, 1 Queen Bed, Accessible (Comm, Tub)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$170* Per night/room Sep 4 - Sep 5

Standard Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Comm, Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Accessible (Comm, Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Grand Rapids Downtown, an IHG Hotel ratings based on 22 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Grand Rapids Downtown, an IHG Hotel

Everyone (14) Couples (2) Family (3)
5 out of 5
Great stay wonderful breakfast

Posted by on Aug 7, 2022

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Comment from Hotel Management

Aug 9, 2022 by Brittany, Rooms Division Director

Thanks so much for leaving us a review!

4 out of 5

Posted by on Apr 30, 2022

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5 out of 5
All were welcoming and provided excellent service.

Posted by on Mar 23, 2022

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Comment from Hotel Management

Mar 24, 2022 by Hanh D.

Thank you for taking the time to post a review regarding your experience at our property. We hope to welcome you again in the future.

5 out of 5
We were happy to see that you had a restaurant in the lobby area! The staff in the restaurant was also very helpful and courteous. Our room was nice, but it was hard to keep the heat at the temp we wanted. Our room was clean and we appreciated that very much!

Posted by on Feb 12, 2022

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Comment from Hotel Management

Feb 17, 2022 by Hanh D.

Thank you for your review! I'm glad you enjoyed your stay and our restaurant. Looking forward to seeing you again!

5 out of 5
I was pleasantly surprised that they had shuttle service that would take you anywhere within a 2 mile radius. We used that service a few times. We also ate in the restaurant and the food was really good.

Posted by , from SOUTHFIELD on Nov 24, 2021

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Comment from Hotel Management

Jan 4, 2022 by Hanh D.

Thank you for your comments and so glad to had the chance to try out our new shuttle! Safe travels!

5 out of 5
Great place to stay. Clean and comfortable beds. The rooms are clean with plenty of USBs around the room. Close to everything downtown.

Posted by on Oct 6, 2021

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Comment from Hotel Management

Nov 1, 2021 by Hanh D.

Thank you for the wonderful feedbacks. I'm so happy you enjoyed your stay! Safe travels! Guest Service Director

5 out of 5

Posted by on Sep 26, 2021

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4 out of 5
Downtown location is great. Next to the busy and noisy highway - interferes with sleep and relaxation.

Posted by on Aug 1, 2021

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1 out of 5
No fridge/microwave/ internet didn’t work. No vending on 6th floor. Best sucked.. they let the pizza delivery up to out floor st 2am After saying they would buzz us and we would come down to pick it up. Two women one make up wipe one shampoo one conditioner one of everything. No one around to get us more. Will not be back to the Holiday Inn. Spoke to management upon check out with no concern on their part. Do not go there

Posted by on Feb 13, 2020

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Comment from Hotel Management

Feb 18, 2020 by Haley Wise- Front Office Director

We are sorry to hear that your stay did not meet your expectations. If you would like to discuss this further, please contact the hotel directly.

4 out of 5

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 5, 2020 by Haley Wise - Front Office Director

We appreciate your review! We hope to see you again in the future!

About the Holiday Inn Grand Rapids Downtown, an IHG Hotel

Location 310 Pearl Street NW, Grand Rapids, MI 49504

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Indoor pool
  • Spa tub

The following facilities are closed on Friday and Saturday:

  • Indoor pool
  • Spa tub

Property Features

Holiday Inn Grand Rapids Downtown, an IHG Hotel offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1539 square feet (143 square meters). Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Grand Rapids Downtown, an IHG Hotel. Self parking is free. This 3-star Grand Rapids hotel is smoke free.

  • 175 guestrooms or units
  • 7 levels
  • 1539 sq ft of conference space
  • 143 sq m of conference space
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Train station: Grand Rapids Station (1.7 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Grand Rapids Downtown, an IHG Hotel offers 175 accommodations with coffee/tea makers and complimentary weekday newspapers. A pillow menu is available. Televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM and 11:00 AM.

Pearl Street Grill - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Golfing nearby
  • Personal motorized watercraft on site
  • Downhill skiing nearby
  • Sailing nearby
  • Windsurfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8.00 and USD 24.00 for adults, USD 3.89 and USD 3.89 for children (approximately)
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Rapids Downtown Holiday Inn
  • Holiday Inn Grand Rapids Downtown
  • Holiday Inn Hotel Grand Rapids Downtown
  • Holiday Inn Grand Rapids Downtown Hotel
  • Holiday Inn Grand Rapids Downtown Hotel Grand Rapids
  • Hotel Holiday Inn Grand Rapids Downtown Grand Rapids
  • Grand Rapids Holiday Inn Grand Rapids Downtown Hotel
  • Hotel Holiday Inn Grand Rapids Downtown
  • Holiday Inn Grand Rapids Downtown Grand Rapids
  • Holiday Inn Hotel
  • Holiday Inn
  • Holiday Grand Rapids Downtown

You should know

  • Pool access available from 6 AM to 11 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.