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Bay Gardens Beach Resort and Spa

4-star property
Rodney Bay Village, Gros Islet, 1-855-201-7819
4.4 out of 5
Excellent!
See all 33 travelocity Reviews

"The resort was very clean and the rooms were great to stay in. The guest services were outstanding. The restaurant was ok at best. Service was very sl ... " More

By a verified traveler on Sat 02 Apr 2022

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Hotel Description

4-star beachfront hotel with 2 restaurants

Beachside getaway

You'll be steps from Splash Island Water Park Saint Lucia and a 5-minute walk from Windward Islands. Also, Reduit Beach is within half a mile (1 km) and Baywalk Shopping Mall is within 2 miles (3 km).

Poolside dining

This smoke-free hotel features free water park access, a full-service spa, and 2 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a children's club and a children's pool, and in-room childcare is an added bonus.

Deluxe Garden View King

Bed Count 1 King Bed Maximum Occupancy 2 Max
$252* Per night/room Jul 5 - Jul 6

Deluxe Garden View Double

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Beach Front Double

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Suite Beach Front

Bed Count 1 King Bed Maximum Occupancy 8 Max

Deluxe Pool View Double

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One Bedroom Pool View Suite Double

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Bay Gardens Beach Resort and Spa ratings based on 33 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bay Gardens Beach Resort and Spa

Everyone (7) Couples (3) Family (6)
4 out of 5
The resort was very clean and the rooms were great to stay in. The guest services were outstanding. The restaurant was ok at best. Service was very slow and we often felt like we were a burden over the 8 days. We frequently tried to find other places to dine, to avoid the long waits and lack of service. The beach was excellent

Posted by on Apr 2, 2022

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5 out of 5
This property is very conveniently located to town. You can walk everywhere. Very safe area. We had a one bedroom beach front suite. Beautiful views and right on the beach. We stayed on the 3rd floor for a better view, but if you stay on the first floor you are literally steps away from the beach. Great location! Staff was always there to help. We did not choose the all inclusive option. With the suite we had our own kitchen which worked for us. Kitchen was well equipped to cook in. We prefer to make our own breakfast and then go out to a nice dinner so this really worked well for our family. Would definitely stay here again if I were visiting the island.

Posted by on Feb 6, 2022

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Comment from Hotel Management

Feb 6, 2022 by Cindie

Thank you for taking time out to post this review. We are happy to hear that you had a great time and you enjoyed the facilities. Thank you so much for choosing us and look forward to seeing you again.

5 out of 5

Posted by , from Ridgewood on Aug 26, 2021

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5 out of 5
The staff was friendly! The food was excellent and the Lucian mud slide was my favorite drink of the week. Don’t be in a rush. It’s island time.

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jun 29, 2021 by Cindie

we are excited to hear that you hard a great time and enjoyed the food and drinks. Thank you again for choosing us and look forward to your return

5 out of 5
I Loved everything about Bay

Posted by on Jun 15, 2021

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Comment from Hotel Management

Jun 15, 2021 by Cindie

Thank you for coming. We are delighted to hear you loved everything :)

1 out of 5
The property itself was decent but nothing more than that. I had a beach front suite which had a beautiful view, this was my favorite part of my vacation. . My room had a horrible damp and musty smell that would not go away. I did bring damp rid to help but the smell was too strong.

Posted by , from Albany, New York on Oct 28, 2020

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Comment from Hotel Management

Nov 1, 2020 by Cindie

Jamie thank you for writing this review. We are happy that you liked the beautiful beach view from your room. The feedback on the damp smell in the room is appreciated and we will ensure that another client does not have the same experience. Thank you for coming and we look forward to seeing you again.

4 out of 5
Housekeeping staff excellent. Beach location excellent. Hi Tide restaurant and staff mediocre. Spa very good.

Posted by on Feb 7, 2020

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Comment from Hotel Management

Feb 9, 2020 by Guest Services

Thank you for writing a review. We do appreciate the feedback. Thank you for choosing us and we look forward to serving you again .

2 out of 5
No nice music or any entertainment especially it’s holidays ! The food is horrible !!! Seriously there is no sort of delivery service in case you tired after a long day and don’t feel like walking to the pizza shop !!! Even the fruit plate is poor quality !

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 3, 2020 by Cindie

Thank you for sharing your experience with us. We apologize for the unsatisfactory experience with our food and beverage service. Management will review with an aim to improve on the service in that area so that our other guest can have a better experience. Thank you again for choosing us and we look forward to welcoming you back soon.

5 out of 5
I felt safe and comfortable which is very important especially for a woman. Beautiful landscaping as well, my stay was from Thursday to Monday AM. Not much entertainment during those times. The shuttle service is a great add on. Thanks,

Posted by on Nov 26, 2019

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Comment from Hotel Management

Dec 5, 2019 by Guest Serv

Thank for you leaving us such a warm review. We work very hard to ensure a safe as well as comfortable environment. We are pleased that you had an overall great stay with us and we're happy that you enjoyed the complimentary shuttle service. We appreciate your feedback and look forward to your return.

5 out of 5

Posted by on Nov 21, 2019

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Comment from Hotel Management

Dec 5, 2019 by Guest Services

Thank you for rating your stay with us. We hope that you visit us again.

About the Bay Gardens Beach Resort and Spa

Location Rodney Bay Village, Gros Islet,

All-inclusive Details

All-inclusive room rates at Bay Gardens Beach Resort and Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • A la carte meals and snacks included

Activities and facilities/equipment
Land activities

  • Spa facilities

Not included

  • Room service
  • Gratuities

  • Surcharge for bottled wine
  • Spa/beauty facilities and services included
  • A la carte dining included
  • Additional gratuities accepted
  • Gratuities not included
  • Room service not included

Property Features

Some rates at Bay Gardens Beach Resort and Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Bay Gardens Beach Resort and Spa like a complimentary water park and a children's club. A free manager's reception is offered on select days. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial hotel also offers an outdoor pool, a children's pool, and a spa tub. Self parking is free. This 4-star Gros Islet hotel is smoke free.

  • 75 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • 1680 sq ft of conference space
  • 156 sq m of conference space
  • Built in 2007
  • Manager's reception (free)
  • Deli
  • Supervised kid's activities (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 1
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle and beach shuttle; airport shuttle
  • Parking: Free self parking

Room Amenities

Bay Gardens Beach Resort and Spa offers 75 air-conditioned accommodations with safes and slippers. Rooms open to balconies or patios. Beds feature premium bedding. Cable television is provided. Bathrooms include complimentary toiletries and hair dryers. This Gros Islet hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

The hotel hosts a free manager's reception on select days.

Hi Tide Restaurant - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Seagrapes Beach Bar - This beachfront restaurant specializes in Caribbean cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a complimentary water park and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Kayaking on site
  • Water skiing on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Playground on site
  • Beach yoga on site
  • Rafting on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Segway rental/tour nearby
  • Boat tours on site
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

La Mer Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a mud bath and a spa tub.

The spa is open daily.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Mud bath in spa
  • Spa tub in spa
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

This property offers health screenings for COVID-19 onsite for a surcharge.

Bay Gardens Beach Resort and Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Bay Gardens Beach Resort and Spa

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: USD 0.00 per person, per night for adults; USD 3.00 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: USD 22 for adults and USD 11 for children (approximately)
  • Airport shuttle fee: USD 90 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 90 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Gardens
  • Bay Gardens Beach
  • Bay Gardens Beach Gros Islet
  • Bay Gardens Beach Resort
  • Bay Gardens Beach Resort Gros Islet
  • Bay Gardens Resort
  • Beach Gardens Resort
  • Gardens Beach
  • Gardens Beach Resort
  • Bay Gardens Beach Castries
  • Bay Gardens Beach Hotel Gros Islet
  • Bay Gardens Beach Resort St. Lucia/Gros Islet
  • Bay Gardens Beach Resort
  • Bay Gardens And Spa Gros Islet
  • Bay Gardens Beach Resort and Spa Hotel
  • Bay Gardens Beach Resort and Spa Gros Islet
  • Bay Gardens Beach Resort and Spa Hotel Gros Islet
  • Bay Gardens Beach Resort Spa (All inclusive Optional)

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.