2/10 Terrible
William
Traveled with partner
Feb 23, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Where to start with this hotel experience...
Our bus was delayed into Guatemala City which meant we didn't arrive at the hotel until 10pm. Luckily our taxi driver hung around and helped us find this place. There is nothing on the front of the building which identifies it as a hotel.
Secondly, once they answered the doorbell they said they were full. Luckily after showing a reservation they invited us in whilst they made some calls. With 15 minutes we were being whisked away in a car to another hotel. So credit where credits due they did sort it out and ending up in the same hotel chain but closer to the historic centre.
However, luckily it was late and after a near 12 hour bus we didnt care too much where we were because the room was very poor and only provided a fleece blanket as a sheet... It makes my skin crawl thinkong about it. Finally, we had a bit of time before our next transfer so we wanted to explore the city but unfortunately we werent allowed to leave our bags! Wbich really was the cherry on the cake.
William
Stayed 1 night in Feb 2024