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Grand Hyatt Hangzhou

5.0 star property
5-star luxury hotel near West Lake

Choose dates to view prices

Photo gallery for Grand Hyatt Hangzhou

Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Point of interest
Premium bedding, minibar, in-room safe, desk
5 restaurants, breakfast, lunch, dinner served; Italian cuisine
Reviews
8.6

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007
  • Popular LocationWest Lake1 min walk
  • Popular LocationBroken Bridge9 min walk
  • Popular LocationHangzhou Tower Shopping Mall4 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)44 min drive

Room options

Grand Premium Suite

  • 646 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Grand, Suite, 1 King Bed

  • 614 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Twin Beds (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds (Club Access)

  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

Tent, 1 King Bed (CAMP IN GARDEN) | Premium bedding, minibar, in-room safe, desk

Tent, 1 King Bed (CAMP IN GARDEN)

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Lake View

  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds, Lake View

  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Garden View

Room, 2 Twin Beds, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Garden View

  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Lake View

  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Club Access)

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Garden View

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Midtown Shangri-La, Hangzhou
Pool
Hot Tub
Spa
Parking included
4.3 out of 5, Excellent, (166)
The price is $166
per night
$194 total
includes taxes & fees
May 26 - May 27
Midtown Shangri-La, Hangzhou

About the neighborhood

Hangzhou

Shangcheng stay.Within a 10-minute walk of this Shangcheng hotel, you'll find West Lake and Broken Bridge. Wushan Night Market and Wulin Square are also within 2 miles (3 km).

What's nearby

  • West Lake - 1 min walk
  • Broken Bridge - 9 min walk
  • Wulin Square - 3 min drive
  • Hangzhou Tower Shopping Mall - 4 min drive
  • Lingyin Temple - 9 min drive

Getting around

  • Longxiangqiao Station - 4 min walk
  • East Railway Station (East Square) Station - 10 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 44 min drive

Restaurants

  • 中原一大碗 - 6 min walk
  • 铭记猪肚鸡餐厅 - 6 min walk
  • 星巴克 - 4 min walk
  • 菲芘国际娱乐 - 6 min walk
  • 湖畔居茶楼 - 3 min walk

About this property

Grand Hyatt Hangzhou

5-star luxury hotel near West Lake
Grand Hyatt Hangzhou offers its guests a full-service spa, an indoor pool, and a health club. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center, a meeting room, and limo/town car service. A sauna, spa services, and a vending machine are also featured at the luxury Grand Hyatt Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

  • 388 guestrooms or units
  • 8 levels
  • 5 dining venues
  • Built in 2004
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Grand Hyatt Hangzhou offers 388 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

焕水疗 has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English

Property amenities

Family friendly

  • Free crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 194 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 288.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 194 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Hyatt
Hangzhou Hyatt Regency
Hyatt Hangzhou
Grand Hyatt Hangzhou Hotel
Hyatt Regency Hotel Hangzhou
Regency Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Frequently asked questions

How close is Grand Hyatt Hangzhou to the airport?

Grand Hyatt Hangzhou is 18.7 mi (44-min drive) away from the Hangzhou (HGH-Xiaoshan Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Hyatt Hangzhou?

As of May 12, 2024, prices found for a 1-night stay for 2 adults at Grand Hyatt Hangzhou on May 19, 2024 start from $179.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Hyatt Hangzhou have an airport shuttle?

Grand Hyatt Hangzhou offers an airport shuttle 24 hours a day, on request, for a charge of CNY 550 per vehicle, one way.

Does Grand Hyatt Hangzhou offer free breakfast?

Free breakfast isn’t provided at Grand Hyatt Hangzhou, but buffet breakfast is offered for a fee of CNY 194 per person. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Grand Hyatt Hangzhou?

No, there is no casino at this hotel.

What time is check-in at Grand Hyatt Hangzhou?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Grand Hyatt Hangzhou?

This hotel offers free self parking.

Does Grand Hyatt Hangzhou have a pool?

Grand Hyatt Hangzhou features an indoor pool.

Does Grand Hyatt Hangzhou have a restaurant?

There are 5 onsite restaurants, offering options like Italian cuisine, garden views, and al fresco dining.

Does Grand Hyatt Hangzhou have a spa?

Pamper yourself with a day at 焕水疗, where you can enjoy Swedish massages, body treatments, and mani/pedis.

How close is Grand Hyatt Hangzhou to downtown Hangzhou?

Grand Hyatt Hangzhou is 1.6 mi away from Hangzhou.

Grand Hyatt Hangzhou Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 174 out of 359 reviews" "
Rating 8 - Good. 118 out of 359 reviews" "
Rating 6 - Okay. 47 out of 359 reviews" "
Rating 4 - Poor. 11 out of 359 reviews" "
Rating 2 - Terrible. 9 out of 359 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Awesome location and service. Loved it.
Stayed 2 nights in Dec 2023

10/10 Excellent

YUWEI

Stayed 2 nights in Dec 2023

8/10 Good

Connie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy. The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.
Stayed 3 nights in Nov 2023

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
Excellent location. Food at restaurant was delicious, massage was great.
Stayed 1 night in Oct 2023

10/10 Excellent

Jie

Stayed 4 nights in Oct 2023

4/10 Poor

Zhihong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

CHEK MENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Froilan

Stayed 3 nights in Aug 2023

8/10 Good

shuou

Traveled with family
Liked: Staff & service
Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.
Stayed 1 night in May 2023

2/10 Terrible

Tiong Ho Brad

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in. They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.
Stayed 2 nights in Feb 2023