2/10 Terrible
SHANIQUA
Traveled with family and small children, Business traveler, Traveled with family
May 10, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been here for almost a month. The owner of the building is having a bad day today because of a big even they are having a lot of people stay. He took his frustration out on me. Staff was being super sweet trying to help me get my card to go through because of a system issue they were having but the owner told everyone to move. RIGHT before this he comes from the back and yells at the nice lady working to “DONT GIVE HER A DISCOUNT REGULAR PRICE!” She respectfully told him I had a reservation. He bullies her out of the way saying he can get everything done correctly and faster. He gets to me and he says, “you figure it out I’m busy” so I get offended because I have already spend almost 3,000 paying to stay. I am a single parent of two kids of small ages. I talked back to him and told him to give me my refund and he tells me he is going to call the cops on me I said “go ahead. Because you owe me money??? All they are going to do is keep me safe and let me get my stuff anyway. Call them please.” He said that I can call Osama and Obama that he doesn’t care. I am an African American woman and I wear head wraps. The racial comment was highly unnecessary. I do not appreciate the comments he made. I will no longer stay here cleaners and front desk are sweethearts but the owner needs life reflection and to understand it’s not smart to be racist to the customer that is currently paying you the most money. I planned on staying another month… never again. Will be taking legal actio
SHANIQUA
Stayed 1 night in May 2024