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"It was a nice property. Parking was a probelm " More

By a verified traveler on Tue 02 Nov 2021

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Hotel Description

3.5-star spa hotel near Hot Springs National Park

City center stay

At this hotel, you'll be steps from Hot Springs Convention Center and within a 10-minute walk of Hot Springs National Park. Also, Bathhouse Row is within half a mile (1 km) and Magic Springs and Crystal Falls is within 3 miles (5 km).

Renovated in 2016

This hotel features an indoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy free perks like full breakfast and free self parking.

MP3 docks, WiFi

Featuring conveniences like living rooms and refrigerators, the 246 guestrooms also offer MP3 docks and flat-screen TVs with cable channels. Other amenities include WiFi, microwaves, and room service.

Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$121* Per night/room Jan 27 - Jan 28

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Suite One King and One Sofa Bed Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Hot Springs Hotel & Spa ratings based on 21 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Hot Springs Hotel & Spa

Everyone (8) Couples (5) Family (6)
5 out of 5
It was a nice property. Parking was a probelm

Posted by , from LITTLE ROCK on Nov 2, 2021

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Comment from Hotel Management

Nov 3, 2021 by GM

Dear JENNIFER, We are happy to hear that our nice property was well suited to your travel and trip to our area. Thank you for taking the time to share your kind feedback as it helps us monitor how we are doing. Please come again soon. Best, Alicia Lavin General Manager

5 out of 5
The rooms were big, dog friendly, and breakfast was yummy.

Posted by on Sep 7, 2021

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Comment from Hotel Management

Sep 7, 2021 by GM

Dear Adam, We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our spacious rooms and ample breakfast. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay. Best, Alicia Lavin General Manaer

3 out of 5

Posted by , from BLYTHEVILLE on Aug 23, 2021

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2 out of 5
facility was not as clean as it should have been.

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 20, 2021 by GM

Dear Anonymous, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our team to foster improvements. For this reason, we hope to host you again. Sincerely, Alicia Lavin General Manager

4 out of 5
The front desk service was great. Brittany did a great job!

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 5, 2021 by GM

Dear Anonymous, I am glad that you had a great experience at our hotel and that Brittany made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that everyone of us has the chance to help make someone's day brighter. Thank you for staying with us. Best, Alicia Lavin General Manager

5 out of 5

Posted by on Apr 7, 2021

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Comment from Hotel Management

Apr 19, 2021 by GM

Dear Anonymous, I am glad that you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Alicia Lavin General Manager

5 out of 5
I would like to say Great Job goes to the Massage Therapist (Heather & Justin) were everything and I would advise The Spa in the hotel for everyone if you are able to set an appointment and go relax. The Hotel appeared to be a bit dated in my opinion and short of staff but, as a getaway from the Memphis area with friends we made the best of it for a few days. The staff were accommodating and responsive. The General Manager when we called about a room issue an the maintenance engineer were quickly responsive to a room issue and we were app

Posted by on Apr 2, 2021

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Comment from Hotel Management

Apr 4, 2021 by GM

Dear Anonymous, Thank you for your kind review. I'm happy to know your stay was pleasant and we appreciate you choosing us. Your honest feedback on areas which we can improve is welcomed and fosters change for future stays. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Alicia Lavin General Manager

2 out of 5

Posted by on Mar 23, 2021

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Comment from Hotel Management

Apr 4, 2021 by GM

Dear Anonymous, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Alicia Lavin General Manager

4 out of 5
The parking lot at the hotel was full, so we had to park across the street on the far side of the convention center parking. The hotel was clean and staff was friendly. It is about time for some updating of the rooms, furniture, mattresses, and bathrooms. The price for the room was high for the area, but we booked last minute, so we took what we could get. The hot breakfast was bland eggs, bacon, biscuits, etc. Pastries and cereal were also offered, but we didn't partake in those. To enjoy your stay, bring your own pillows and plan to unload your car at the front door prior to parking.

Posted by on Mar 8, 2021

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Comment from Hotel Management

Mar 9, 2021 by Alicia Lavin, General Manager

Thank you for choosing to stay at Embassy Suites Hot Springs. I'm sorry that your stay did not meet your expectations. I will make note of your concerns and attempt to remedy them. I do hope you choose to stay with us in the future.

4 out of 5

Posted by on Oct 18, 2020

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Comment from Hotel Management

Oct 18, 2020 by Alicia Lavin, General Manager

I hope that you enjoyed your stay with us. We hope to see you on your next trip to Hot Springs.

About the Embassy Suites by Hilton Hot Springs Hotel & Spa

Location 400 Convention Blvd, Hot Springs, AR 71901

Property Features

Embassy Suites by Hilton Hot Springs Hotel & Spa offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Spa services, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Hot Springs Hotel & Spa. Self parking is free. A complete renovation of Embassy Suites by Hilton Hot Springs Hotel & Spa was completed in 2016. This 3.5-star Hot Springs hotel is smoke free.

  • 246 guestrooms or units
  • 9 levels
  • Built in 2003
  • Full breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Embassy Suites by Hilton Hot Springs Hotel & Spa offers 246 accommodations with MP3 docking stations and laptop-compatible safes. Accommodations offer separate living rooms. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Hot Springs hotel provides wireless Internet access for a surcharge. 37-inch flat-screen televisions come with premium cable channels and pay movies. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Onsite venue - This restaurant serves breakfast only.

Bistro 400 - This restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125.00 per accommodation, per stay
  • Weight limit: 75 lbs

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per day (rates may vary)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hot Springs
  • Embassy Suites Hot Springs Hotel
  • Hot Springs Embassy Suites
  • Embassy Suites Hot Springs Hotel Hot Springs
  • Embassy Suites Hilton Hot Springs Hotel
  • Embassy Suites Hilton Hot Springs
  • Embassy Suites by Hilton Hot Springs Hotel & Spa Hotel
  • Embassy Suites by Hilton Hot Springs Hotel & Spa Hot Springs

You should know

  • Pool access available from 6 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.