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"It was satisfactory. Their price was lower than the price we paid Travelocity. Travelocity receives a zero out of ten. " More

By a verified traveler on Sun 01 Mar 2020

Hotel Description

3.5-star spa hotel near Hot Springs National Park

City center stay

At this hotel, you'll be steps from Hot Springs Convention Center and within a 10-minute walk of Hot Springs National Park. Also, Bathhouse Row is within half a mile (1 km) and Magic Springs and Crystal Falls is within 3 miles (5 km).

Renovated in 2016

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy free perks like daily breakfast and free self parking.

MP3 docks, WiFi

Featuring conveniences like living rooms and refrigerators, the 246 guestrooms also offer MP3 docks and flat-screen TVs with cable channels. Other amenities include WiFi, microwaves, and room service.

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Premium Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite One King and One Sofa Bed Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Hot Springs Hotel & Spa ratings based on 17 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Hot Springs Hotel & Spa

Everyone (9) Couples (2) Family (6)
4 out of 5

Posted by on Oct 18, 2020

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Comment from Hotel Management

Oct 18, 2020 by Alicia Lavin, General Manager

I hope that you enjoyed your stay with us. We hope to see you on your next trip to Hot Springs.

5 out of 5

Posted by on Sep 27, 2020

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Comment from Hotel Management

Sep 28, 2020 by Alicia Lavin, General Manager

Thank you for staying at Embassy Suites Hot Springs. I am glad that you enjoyed your stay with us. We look forward to your next trip to Embassy Suites Hot Springs.

2 out of 5
I booked this hotel because their website stayed it had room service. I was extremely disappointed that you can’t get anything delivered to your room. I look forward to my morning coffee and not to get any was very disappointing. There were half naked women outside the hotel bumping their music and no one said anything about it. This would definitely not be a family friendly hotel. The rooms are nice but more of a party type group of people.

Posted by , from Mt. Vernon on Sep 2, 2020

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Comment from Hotel Management

Sep 3, 2020 by Alicia Lavin, General Manager

I apologize for the issues that you encountered during your stay. During the Covid-19 pandemic we are offering limited services. Unfortunately, room service is not available at this time. I do hope to see you again in the future.

5 out of 5

Posted by on Jul 22, 2020

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Comment from Hotel Management

Jul 24, 2020 by Embassy Suites by Hilton Hot Springs Hotel & Spa

Happy you enjoyed your stay.

1 out of 5
Upon arriving to the hotel at 6:15pm we were told that our room was not ready and to come back in an hour. The room was supposed to be non-smoking but smelled horribly of smoke. We were told there were a LOT of other rooms available but they did not have anybody to clean them. There was a pillowcase with dirty linens outside of our door from the time we arrived and was still there the next morning when we left at 11:00. I got the supreme package offered with the make to order breakfast and was given a styrofoam take-out box with horrible inedible food. The place was dirty and needs a complete remodel.

Posted by , from Texas on Jul 8, 2020

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Comment from Hotel Management

Jul 14, 2020 by Management

Kristen, thank you for your review. We are certainly saddened to hear your stay was not our standard flawless level of service. We appreciate you being our guest and value your feedback. This feedback will be passed along to our team so we can make any necessary changes to make your next stay your best stay. We look forward to seeing you again.

4 out of 5
It was satisfactory. Their price was lower than the price we paid Travelocity. Travelocity receives a zero out of ten.

Posted by on Mar 1, 2020

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5 out of 5
We loved evening drinks & snacks for happy hour. Relaxed atmosphere.

Posted by on Dec 16, 2019

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5 out of 5
The staff were all helpful and friendly. Breakfast was great. The room was nice, but not as clean as expected. Lots of old hair in the shower.

Posted by , from NoLa on Dec 7, 2019

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4 out of 5
The location of the hotel was excellent. The staff was very nice. Overall I enjoyed my stay.

Posted by on Dec 2, 2019

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3 out of 5
The couch in room 532 was wore down and flat like a pancake. There is also mildew on the wall at the top on the wallpaper opposite the shower.

Posted by on Sep 15, 2019

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About the Embassy Suites by Hilton Hot Springs Hotel & Spa

Location 400 Convention Blvd, Hot Springs, AR 71901

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Embassy Suites by Hilton Hot Springs Hotel & Spa offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Spa services, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Embassy Suites by Hilton Hot Springs Hotel & Spa. Self parking is free. A complete renovation of Embassy Suites by Hilton Hot Springs Hotel & Spa was completed in 2016. This 3.5-star Hot Springs hotel is smoke free.

  • 246 guestrooms or units
  • 9 levels
  • Built in 2003
  • Breakfast available (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Clinton National Airport Airport (LIT) (88.2 km / 54.8 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

Embassy Suites by Hilton Hot Springs Hotel & Spa offers 246 accommodations with MP3 docking stations and laptop-compatible safes. Accommodations offer separate living rooms. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Hot Springs hotel provides wireless Internet access for a surcharge. 37-inch flat-screen televisions come with premium cable channels and pay movies. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free breakfast daily. The hotel hosts a free manager's reception daily.

Onsite venue - This restaurant serves breakfast only.

Bistro 400 - This restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per stay
  • Weight limit: 75 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per day (rates may vary)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hot Springs
  • Embassy Suites Hot Springs Hotel
  • Hot Springs Embassy Suites
  • Embassy Suites Hot Springs Hotel Hot Springs
  • Embassy Suites Hilton Hot Springs Hotel
  • Embassy Suites Hilton Hot Springs
  • Embassy Suites by Hilton Hot Springs Hotel & Spa Hotel
  • Embassy Suites by Hilton Hot Springs Hotel & Spa Hot Springs

You should know

  • Pool access available from 6 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.