4/10 Poor
Verified traveler
Dec 31, 2023
Disliked: Room comfort
I booked a cabin with a fireplace and got a motel room with no fire place at a resort that books through hotels.com. The resort said hotels.com does that alot and they have talk to them several times but it still happens. The room was very small and had no comforters on the beds just sheets and very thin blanket. The hot water didnt even last 5 minutes any of the 5 times we tried to shower. Quite the let down when you think your getting a nice cabin and a fireplace. They dont give you a confirmation email either to prove what you got. All I had was a screenshot I took. It just showed the arrival and departure dates saying no need to confirm reservation.
Verified traveler
Stayed 2 nights in Dec 2023