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4.1 out of 5

"Been here many times and never disappoints. Staff is great and location is premium " More

By a verified traveler on Sun 27 Dec 2020

Hotel Description

3-star hotel near Hot Springs National Park

In Hot Springs

Within a 10-minute walk of the hotel, you'll find Hot Springs Convention Center and Hot Springs National Park. Also, Bathhouse Row is within half a mile (1 km) and Oaklawn Racing & Gaming is within 3 miles (5 km).

Free perks

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 196 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Room service, premium bedding, and coffee/tea makers are also available.

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Double Queen Room 2

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Double Queen Room 1

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King Room 1

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Room 2

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Hotel Hot Springs ratings based on 31 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Hotel Hot Springs

Everyone (17) Couples (7) Family (6)
5 out of 5
Been here many times and never disappoints. Staff is great and location is premium

Posted by , from Jonesboro Arkansas on Dec 27, 2020

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Comment from Hotel Management

Dec 29, 2020 by NickH

Thank you Tammi for the wonderful comments!

5 out of 5

Posted by on Dec 13, 2020

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Comment from Hotel Management

Dec 15, 2020 by NickH

Thank you!

3 out of 5
Note on property that rooms cleaned and then not used 24 hours in between and extra clean. Mold on ceiling ,floors visible grime, curl hair on floor not ours for sure. One broken light bulb hanging in lamp anther out however right away maintenence fixed

Posted by , from Va on Oct 15, 2020

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Comment from Hotel Management

Oct 17, 2020 by NickH

Thank you for sharing your feedback regarding your stay. Your comments are important to us and will be addressed immediately. Thank you.

4 out of 5

Posted by on Oct 11, 2020

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Comment from Hotel Management

Oct 11, 2020 by NickH

Thank you!

2 out of 5
My room was very dirty. It doesn’t look like it has had a deep clean in a long time. There were a lot of little bugs and dust and junk in the corners and on the floor boards. There was spray and hand prints on the headboard. The room was also very small; like a microtel. Neither the lobby nor the elevators felt air conditioned to the extent needed. Also, the elevators were sooo slow. There are three elevators and we would wait for 5 minutes on average. It’s designed nicely, but it’s Motel 6 caliber. I’ve stayed in Embassy Suites a couple blocks away and it’s amazing compared to this. I’ll never stay here again.

Posted by , from Cabot on Jul 19, 2020

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Comment from Hotel Management

Jul 21, 2020 by NickH

Thank you Courtney for sharing your feedback regarding your stay. I do apologize about the room issues you encountered and would have liked the opportunity to make it right before you left. Your comments are important to us and will be shared with our staff. Thank you for staying with us and we hope to see you again.

5 out of 5
The room was very nice and the bed was comfy. Nice big mirror in the bathroom. And plenty of water pressure from the shower.

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 12, 2020 by NickH

Thank you for staying with us!

3 out of 5
Had to have linens changed, broken lamp, missing remote.....with that being said staff was amazing at fixing all that was wrong. We were assured that the issues would be corrected and staff addressed! Great service!

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 29, 2019 by NickH

Thank you for sharing your feedback. I do apologize about the room issues but I'm glad our staff was able to resolve them in a quick manner.

4 out of 5
Have stayed here many times. Convenient to walk everywhere on Central and surrounding areas

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 29, 2019 by NickH

Thank you!!

5 out of 5

Posted by on Dec 25, 2019

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Comment from Hotel Management

Dec 26, 2019 by NickH

Thank you!

5 out of 5
Hotel was nice and clean with good view and close to down town

Posted by on Dec 23, 2019

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Comment from Hotel Management

Dec 23, 2019 by NickH

Thank you!!

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. You'll find a 24-hour business center on site. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly The Hotel Hot Springs. Free self parking is available. This 3-star Hot Springs hotel is smoke free.

  • 196 guestrooms or units
  • 14 levels
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hot Springs, AR (HOT-Memorial Field) (5.9 km / 3.7 mi)
  • Parking: Free self parking

Room Amenities

The Hotel Hot Springs offers 196 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Refrigerators and microwaves are provided. Bathrooms include showers and complimentary toiletries. This Hot Springs hotel provides complimentary wireless Internet access. 49-inch flat-screen televisions come with premium satellite channels.

  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast daily from 6:30 AM to 9:30 AM.

Inside Track Grill - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Happy hour is offered.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Car not required
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours

Hotel Names

  • Austin Hotel Hot Springs
  • Hotel Hot Springs Convention Center
  • Hot Springs Convention Center
  • The Austin Convention Hotel And Spa
  • The Austin Hotel Hot Springs
  • The Hotel Hot Springs Spa at the Convention Center
  • The Hotel Hot Springs Spa
  • The Hotel Hot Springs Hotel
  • The Hotel Hot Springs Hot Springs
  • The Hotel Hot Springs Hotel Hot Springs

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.