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Grand Hotel Excelsior Port Royal

3.5-star property
1 Port Royal Street, Kingston, Saint Andrew 1-855-201-7819
2.9 out of 5
See all 14 travelocity Reviews

"The TV service needs improvement " More

By a verified traveler on Mon 21 Nov 2022

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Hotel Description

3.5-star hotel near Fort Charles

Oceanside stay

With a stay at this Port Royal hotel, you'll be within half a mile (1 km) of Fort Charles and 16 miles (25 km) of Jamaica Conference Center. National Gallery of Jamaica and African-Caribbean Heritage Centre are within 16 miles (25 km).

Beachfront dining

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, express check-out, and airport shuttle. Enjoy the free buffet breakfast each morning.

Comfort Room, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$117* Per night/room Jun 12 - Jun 13

Deluxe Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Partial Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Single Room

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Grand Room, 1 King Bed, Beach View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Hotel Excelsior Port Royal ratings based on 14 Verified Reviews

Review Summary
2.9 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Grand Hotel Excelsior Port Royal

Everyone (8) Couples (3) Business (1) Family (3)
4 out of 5
The TV service needs improvement

Posted by on Nov 21, 2022

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3 out of 5
some rooms need improvement,need more breakfast ideas

Posted by on Dec 2, 2019

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2 out of 5
No impressed to say the least. We had 2 rooms. Check in was at 3pm, the first room we didn't get in until after 330pm, this room was dirty and they had just cleaned it they said. The AC dripped and was old, didn't work very good. The bathroom the tub was black on the bottom and the shower head didn't work. This room was horrible. The second room we had we did not get in until after 430pm, after I had complained 3 times. This room also was not cleaned very good and the AC didn't work, it was so cold in the room I wish had a sweater to wear. The breakfast the next morning was horrible, cold and not much of a selection at all. We all left very hungry.

Posted by , from Canada on Sep 11, 2019

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2 out of 5

Posted by on Apr 5, 2019

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4 out of 5
The hotel was convenient for the purpose of my trip.friendly staff .

Posted by on Mar 26, 2019

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4 out of 5
The property is 2-3 star designation in my opinion. There was an issue with the water pressure in my room with the water not running hard enough and the first night the hot water was not working in the shower but maintenance fixed that problem. The hotel has a nice waterfront view of Kingston and the breakfast was adequate. Staff were for the most part polite and professional. I would stay here as my last resort if needing a place in Kingston and no other options.

Posted by on Mar 17, 2019

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4 out of 5
Location and pleasant staff they went above and beyond to please the location was great safe off the beaten path however close to city center

Posted by on Feb 9, 2019

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1 out of 5
It was not an ideal stay. The room and hotel were very dated.

Posted by on Jul 18, 2018

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3 out of 5

Great view of the island and ocean.

Pros: The scenic views and friendly staff.
Cons: Management should alert guests the days and times when pesticides will be used. Also, any disruption at night, should be posted.
Location: Visit lime cay island for the beach affect. Enjoyed the boat ride, too. Two Grace restaurants nearby and small eateries.
Confirmed for double beds. Was given a room with a king size bed and called it an upgrade. No other availability. I was travelling with my niece. Last night stay, workers started around 11p.m., and worked through the night until 5 a.m. They were hammering and connecting steel poles and frames. Nonstop noise and workers talking loudly. It appeared to be a stage and runway for an event. Complained at front desk around 1 a.m. Was offered a room change, but the noise level was so high, it didn't matter. They sprayed pesticide around 6 or 7 p.m., twice doing our stay, but failed to notify us to close the windows.

Posted by , from new york, ny on Feb 28, 2017

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2 out of 5

New Hotel name, same old terrible service.

Pros: Located in Historic 15th Century city. Probably the only Hotel in Kingston located on waterfront.
Cons: 1. Current Management 2. Current Management 3. Current Management 4. Infra-structure modernization
Location: 1. Lime Cay - swimming, snorkeling 2. Sport Fishing 3. Tour Historic Sites, Fort Charles, Naval Hospital Bldg.
This Hotel was once a fine venue some 40 years ago. It has become a rather disappointing place to visit let alone stay. While some members of the staff try their best to accommodate guests, their efforts are thwarted by Management who mindlessly remain in their offices while their business crumbles within earshot. The Hotel infra-structure is in dire need of repair and/or upgrades, since total modernization is not feasible due to poor patronage. Basic water supply is not provided around the clock. Shower fixtures actually fall apart during normal day to day use, plus numerous other issues.. In any event. while I can struggle through the infra-structure inconveniences, it's the Management's lack of initiative to personally address client issues, which is unfathomable and downright disrespectful.

Posted by , from New York on May 24, 2016

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About the Grand Hotel Excelsior Port Royal

Location 1 Port Royal Street, Kingston, Saint Andrew

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Grand Hotel Excelsior Port Royal. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. This 3.5-star Kingston hotel is smoke free.

  • 60 guestrooms or units
  • 3 levels
  • 4 buildings
  • Built in 1950
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers for purchase
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Grand Hotel Excelsior Port Royal offers 60 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. These individually furnished accommodations include desks. Pillowtop beds feature Egyptian cotton sheets and down comforters. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with rainfall showerheads, and complimentary toiletries. This Kingston hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception daily.

Red Jack - This beachfront fine-dining restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open 24 hours.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fishing on site
  • Boat tours on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Thursday: 6:00 AM - 11:00 PM
  • Friday - Sunday: 6:00 AM - 5:30 AM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Thursday: 6:00 AM - 11:00 PM
  • Friday - Sunday: 6:00 AM - 5:30 AM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Grand Hotel Excelsior Port Royal

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of COVID-19 Health Protocol (Jamaica). This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property follows sanitization practices of WELL Health-Safety Rating (IWBI)
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines COVID-19 Health Protocol (Jamaica)
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Port Royal Hotel Marina
  • Grand Port Royal Hotel Marina Kingston
  • Grand Port Royal Marina
  • Grand Port Royal Marina Kingston
  • Grand Port Royal Hotel Marina Spa
  • Grand Excelsior Royal Kingston
  • Grand Port Royal Hotel Marina Spa
  • Grand Hotel Excelsior Port Royal Hotel
  • Grand Hotel Excelsior Port Royal Kingston
  • Grand Hotel Excelsior Port Royal Hotel Kingston

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.