Hilton Garden Inn Outer Banks/Kitty Hawk

Oct 19, 2021 by Hotel Manager

Michael, please accept our sincere apology for not providing you with the outstanding customer service we are usually known for. Hopefully, our maintenance team helped you with better service and was able to address the leak in your room promptly. We are truly sorry that this impacted your stay and caused some frustrations during your visit. We do hope you did enjoy the rest of your time exploring the OBX with your family and appreciate the valuable feedback.

Sep 29, 2021 by Guest Services

Providing clean, comfortable accommodations is our goal, so we are disappointed to see that your overall visit was not better enjoyed. Vacationing on the beach and having the sand and surf nearby normally is a wonderful way to relax and unwind. Please accept our apology that your stay was not satisfactory. We hope you otherwise had a chance to explore the OBX and found value with being located right on the beach. Thank you for your business, Craig.

Jul 27, 2021 by Hotel Manager

We are disappointed to hear that we did not provide you with a more positive experience while staying with us here at Kitty Hawk. Guest satisfaction is important to us, so we do hope that you expressed any concerns you may have had with our staff and that we were able to assist you in any way possible. We appreciate your staying with us and hope you did enjoy the great attractions and activities offered here in the Outer Banks area.

Apr 21, 2021 by Hotel Manager

Nothing makes us happier than receiving a great score of our oceanfront property from one of our customers. We always aim to make sure that our guests have a relaxing and enjoyable time at the beach with us, enjoying the incredible ocean sunrises and lovely views and great amenities like the heated indoor pool and hot tub. It is one of the many convenient features our hotel offers guests who are enjoying a relaxing beach vacation. It is our hope you will return to stay with us again at the beach. Perhaps on your next visit you can take advantage of the local shopping in the Town of Duck or just relax at the hotel with free Wi-Fi and delicious onsite dining options from the Aviator Bar and Bistro. Thank you.

Mar 17, 2021 by Hotel Manager

Awesome! Repeat customers is the best compliment of all as it shows that we are doing exactly what we need to do each day; make our guests happy! Our oceanfront location is a great spot to enjoy the Outer Banks by relaxing on the beach with a delightful book, enjoying our fire pit in the courtyard at night, or simply sleeping in and enjoying the views from your rooms private balcony. Our on-site Aviator Bar and Bistro provides excellent dining options and tasty cocktails making it a great convenient while at the hotel. We look forward to seeing you again soon!

Dec 2, 2020 by Hotel Manager

Thank you for taking the time to rate our oceanfront property and we will share your comments with our staff as making sure our guests receive the highest level of service is extremely important to us. We want to ensure that every guest enjoys a relaxing beach vacation with plenty of amenities to take advantage of. We hope you had the chance to visit the Wright Brothers National Memorial or take a day trip to check out the incredible Outer Banks’ lighthouses or to visit nearby towns like the charming Town of Duck. We do appreciate your patronage and hope you will consider returning to stay with us again the next time you visit. Thank you.

Oct 21, 2020 by Hotel Manager

DJ, thank you for sharing your experience about your recent stay here at Hilton Garden Inn. Please accept our apology that your room did not meet the high standards we set for ourselves and will be sure to share your comments with our housekeeping staff. We hope you enjoyed the many great attractions and activities offered here in the Outer banks and we are so happy to hear you will stay with us again in the future. Thank you again for your patronage and feedback.

Jan 8, 2020 by Hotel Manager

We hope you will accept our apology that your visit was affected by the extremely unusual situations that occurred during your stay. Normally we are a quiet location where guests sleep soundly without interference from other visitors at the property. Guest satisfaction is important and we’re sorry that this interfered with you having a more relaxing beach visit. Thank you for your attentiveness and for your diligence. It is our hope that you and your family were able to enjoy the rest of your time at the beach during your visit to the Outer Banks including many nearby scenic points of interest.

Jul 24, 2019 by Hotel Manager

Thank you for taking the time to rate your great trip to the Outer Banks. We hope that you’re planning on returning to stay with us again at the beach to enjoy our peaceful location with plenty of ways to enjoy the sun and relax, like lounging next to the outdoor pool where you can enjoy poolside service from our tiki bar or taking a walk on the Kitty Hawk Pier. If you visit again, perhaps you will have time to explore the great local shops in the Town of Duck or check out some nearby attractions like the Currituck Beach. We truly appreciate your patronage and positive review.

Jul 3, 2019 by Hotel Manager

Thank you for staying with us recently but we are disappointed to see that there were some things causing an inconvenience for you. Guests normally rave about our hotel, amenities and service so we are truly sorry for disappointing you. We hope the rest of your time while in the Outer Banks was enjoyed as there is plenty to do and see here at the beach.