4/10 Poor
Tam Robert
Traveled with partner
Feb 3, 2024
Disliked: Staff & service, property conditions & facilities
Believe the reviews!! This place is not what it appears to be.
The property has so much potential but it has clearly been let go for many years.
The positives:
- Gardens are nice and well-kept.
- Food is nice at the restaurant(s).
- Nice beachfront location with plenty of chairs available.
The negatives:
- The check-in agent immediately advised us that we should have booked through them directly and not through Expedia (I thought this was very inappropriate).
- Rooms situated close to the road are super noisy as it's next to the highway and you can hear cars/motorcycles accelerating up the hill all night.
- Air-conditioning is noisy and needs to be replaced
- Rooms are scuffed and worn, need a complete renovation/repaint.
- The 'Mediterranean' style of the external buildings does not suit the area and makes the buildings look dirty/run down from the outside.
- The Pools are okay, but there is no 'wow' factor like a swim up bar. The pool close to the ocean needs to be bigger/deeper etc.
I booked a 5 star hotel expecting an amazing experience for our honeymoon (as the professional pictures depict). Wee requested to be moved to a quieter room, so they moved us to a much better room in a quieter part of the resort. Still, most of the negative factors remained. So we ended up leaving halfway through, forfeiting half of our already paid room with no refund. We cut our losses and moved to a much better 5 star resort.
Tam Robert
Stayed 8 nights in Jan 2024
