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4.5 out of 5

"Excellent Staff. Very clean rooms and atmosphere. Location was outstanding. Close to museums and tours. " More

By a verified traveler on Sun 27 Sep 2015

Hotel Description

5-star luxury hotel near Congress of Deputies

Central Madrid getaway

With a stay at this Literary Quarter hotel, you'll be steps from Congress of Deputies and Thyssen-Bornemisza National Museum. Fountain of Neptune and Parroquia Jesus de Medinaceli are also within half a mile (1 km).

Award-winning

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. A terrace, limo/town car service, and a hair salon are also on offer.

Soaking tubs, comfy beds

The 470 soundproofed guestrooms offer comfy beds and 24-hour room service. Deep soaking bathtubs are included, along with minibars, premium bedding, and LED TVs. Housekeeping is available on request.

Deluxe Room, 2 Twin Beds, Courtyard View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
$211* Per night/room May 3 - May 4

Deluxe Room, 1 King Bed, Courtyard View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Suite, 1 Bedroom, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom, Non Smoking, City View (Street View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 Bedroom, View, Corner (Neptuno Fountain View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Palace, Madrid ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Westin Palace, Madrid

Everyone (1)
5 out of 5

Great location!

Excellent Staff. Very clean rooms and atmosphere. Location was outstanding. Close to museums and tours.

Posted by , from Fort Worth, Texas on Sep 27, 2015

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5 out of 5

Westin Palace - Madrid's finest

Pros: Quiet
Cons: No free Internet
Five star. Our suite was just delightful and the staff couldn't die more accommodating. Great rate for a 5 star hotel, a bargain actually.

Posted by on Apr 13, 2013

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5 out of 5

This is a lovely, historic grand dame of a hotel

Pros: Quiet
Cons: over priced
The Westin Palace is a large, gracious, old historic luxury hotel, very conveniently located near the Prado Museum. The reception staff was efficient but not warm or friendly. The Concierge service was perfunctory at best. Adjacent to the lobby is a beautiful, large atrium,"La Rotonda," with a bar, tables for tea or drinks and cafe- a wonderful place to relax with a cocktail and people-watch. The rooms have been updated with comforable beds and beautiful marble bathrooms. We booked a deluxe room but it was basically a standard room with no view. No pool. Breakfast was not included and is very expensive unless it is included in your package. We ate meals at restaurants outside the hotel. The Westin is a good choice on arrival to recover from jet lag, a safe, comfortable, reliable place to sleep and good place from which to venture out to more affordable, personable and interesting venues.

Posted by , from Seattle on Nov 15, 2011

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3 out of 5

Service and hotel not quite up to a 5 Star standard

Pros: Close restaurants, Quiet
Cons: No free Internet, expensive breakfast
I booked this trip last minute and figured the Westing was a safe bet for a great hotel. It is very well located but I don't believe its reasonable to pay 20 Euro per day per person for breakfast that equates to about $30 US. Nor do I believe we should be paying another $20 Euro or more per day for internet service. Its a nice hotel but come on with the outrageous extra fees. The Sunday Brunch was 73 Euros each for some food and opera. For those that the money is inconsequential I guess they wouldn't complain but I felt the services were overpriced and the staff wasn't up to par.

Posted by , from Altadena, CA on Jun 2, 2011

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and limo/town car service are available. A computer station is on site and WiFi is free in public spaces. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the luxury The Westin Palace, Madrid. This 5-star Madrid hotel is smoke free.

  • 1 building
  • 470 guestrooms or units
  • 6 levels
  • Built in 1912
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Adolfo Suarez Madrid-Barajas Airport (MAD) (15.6 km / 9.7 mi)
  • Train station: Madrid Recoletos Station (1.2 km / 0.7 mi)
  • Metro station: Sevilla Station (0.5 km / 0.3 mi)

Room Amenities

The Westin Palace, Madrid offers 470 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Premium channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

The Westin Palace, Madrid has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 1 AM
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 66.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Contactless food service / room service is available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 40 per person (approximately)
  • Fee for in-room wireless Internet: EUR 19 per day (rates may vary)
  • Fee for in-room wired Internet: EUR 19 per stay (rates may vary)
  • Valet parking fee: EUR 40 per night
  • Rollaway bed fee: EUR 66.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Madrid Palace Westin
  • Madrid Westin Palace
  • Palace Madrid
  • Palace Madrid Westin
  • Westin Madrid
  • Westin Madrid Palace
  • Westin Palace
  • Westin Palace Hotel
  • Westin Palace Hotel Madrid
  • Westin Palace Madrid
  • The Westin Palace Madrid Hotel Madrid
  • Westin Palace Madrid Hotel
  • The Westin Palace, Madrid Hotel
  • The Westin Palace, Madrid Madrid
  • The Westin Palace, Madrid Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 2500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The Westin Palace, Madrid is listed in the 2011 Condé Nast Traveler Top 100 List.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.