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4.3 out of 5

"It's a good hotel for business, events or if you are transiting and need to be in the Ortigas area, but not necessarily the best for "Staycations". T ... " More

By a verified traveler on Wed 02 Jan 2019

Hotel Description

4.5-star luxury hotel near Robinsons Galleria Mall, connected to a shopping center

Central Pasig getaway

A stay at this Ortigas Center hotel places you steps from Robinsons Galleria Mall and within a 5-minute walk of EDSA Shrine. SM Megamall and Greenhills Shopping Center are also within 2 miles (3 km).

Luxury amenities

A full-service spa, 2 restaurants, and an outdoor pool are all featured at this luxury hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Enjoy the fitness center and perks like free self parking.

Free WiFi, comfy beds

The 263 guestrooms feature thoughtful touches like bathrobes and slippers, while refrigerators and coffee/tea makers offer the conveniences of home. LED TVs come with cable channels, and other amenities include free WiFi and pillowtop beds.

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$90* Per night/room May 1 - May 2

Deluxe Room, 2 Twin Beds, Non Smoking (Grand)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Crowne Plaza Manila Galleria ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Manila Galleria

Everyone (2)
5 out of 5

Posted by on Feb 20, 2019

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Comment from Hotel Management

Apr 8, 2019 by Luisito II B - QCI Manager

Dear Valued Guest, Thank you so much for your review of our hotel and for the wonderful rating. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Luisito II B. Quality and Continuous Improvement Manager

4 out of 5
It's a good hotel for business, events or if you are transiting and need to be in the Ortigas area, but not necessarily the best for "Staycations". The big plus is its connectivity to Robinsons Galleria which has recently been renovated. The rooms are okay but they probably need to update the TV and other facilities if they wish to remain very competitive with the newer hotels in the area like Marco Polo and Oakwood. One of the restaurants is being renovated so maybe it's a good time to check it again once that's done.

Posted by on Jan 2, 2019

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Comment from Hotel Management

Jan 8, 2019 by QCI Manager

Dear Valued Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. I will be sure to pass your feedback to our team. We hope you will visit us again. Sincerely, Luisito II B. Quality and Continuous Improvement Manager

5 out of 5

Beautiful place, great service

Pros: Close restaurants, Quiet
Cons: No free Internet
This was my first overseas vacation and I had an absolute ball. The hotel is very well appointed, it was clean and neat throughout. Staff was attentive and helpful, one night my wife had heartburn and they sent up a nurse with antacid pills at no additional charge, wow. Internet access was a bit steep at $20/day, the breakfast buffet was $25, not such a great value there but that was about the worst of what I ran into. Reasonably close to the airport, convenient to shopping, highly recommended.

Posted by , from Kansas, USA on Feb 8, 2012

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4 out of 5

Great Location, Great Breakfast, Will stay again

Pros: Close restaurants, Quiet
Cons: No free Internet
This is the place to be for the money! Excellent service, location and food! Adjacent to mall that has everything you need. Nicely equipped gym, spa offered complete packages although a bit pricey it was still cheaper then what the US prices would be. Fast elevators, good Bellman/Porters. No complaints other then some minimal confusion with the front desk. Internet is not free and not cheap in your room but the mall next door has free wifi and also an internet cafe on the bottom floor which is cheap. Breakfast is included ONLY with some rooms, read the details.

Posted by , from abroad on Jan 6, 2012

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5 out of 5

Very Accomodating

Pros: Free breakfast, Free Internet, Quiet
I was on business in Manila, traveling alone and unfamiliar with the area. The staff were very conscientious of my needs and safety. Almost everything you could need is on site at the hotel or in the mall that is connected to it. There were many choices for food and entertainment. It was an exceptional place, especially for the money. I would stay there again.

Posted by , from Connecticut, USA on May 8, 2011

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3 out of 5

Excellent Hotel Quality but terrible customer service quality

When we arrived at the hotel, no one really offered to help us with our bags, we were extremely tired and we were expecting a warm and friendly welcome, but it seemed to me that the staff were trying to avoid us, first off i booked an Club Executive Room so I was expecting much better treatment ;with the price I paid; but instead no one was really helpful, there were 2 hotel boys but none offered at least to lift a heavy suitcase when i was having trouble lifting it up the stairs towards the check in, then when I was at the check in counter no one really seemed to give importance to our reservation and just told us to go up the 19th floor and do our check in at the club lounge, when we reached the club lounge, the girl just casually confirmed our reservation and once again just told us to go to room 1903 without even offering again to have someone help us with our bags, and the people there thought that I knew how to navigate around the hotel like the back of my hand, and the biggest insult was when my girlfriend tried to ask the security guard to hail us a cab but the guard just impatiently pointed to a taxi and said "THERE" in a very rude and impolite manner not even offering to open the door for my girlfriend, so many things I would like to say about their quality but this comment box is only giving me until 300 characters so i just wanna say that Food and Room Quality was superb 5 stars indeed, but the service quality seemed like something from a 2 bit motel

Posted by on Nov 16, 2009

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5 out of 5

Execllent Service

I was overwhelmed and so amazed and impressed by the caring and kind attention and personal customer service and responses I always received durimg our stay in Crowne Plaza Galleria Manila. Plus on our arrival and during our stay right up to our departure all the staff were exceptionally caring, responsive and genuinely keen to help and to provide excellence of service and hospitality. We were treated like royalty all the time and our room was exceptionally clean and comfortable and spacious with two televisions, mini bar and bath and shower and seperate toilet all in luxurious and relaxing decor. The whole experience was fantastic and the Reception Staff, Restaurant Staff and Cleaning/Domestic staff were all supreme and friendly and so helpful. The location and facilities were great and as my wife spent a few days travelling back and forward to her family home as well as some days accompanied by me, it was really handy for me to be able to visit the excellent Robinson's Shopping mall directly via the corridors of the hotel. All the security staff manning the Hotel/Mall access areas were always so friendly, polite and patient. Excellent.

Posted by on Jan 9, 2009

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2 out of 5

wont stay here again if it was free

this hotel is thus far the worst hotel ive ever stayed at.the people working the front desk are just the worst ive ever dealt with .i dont know if they understand english or just plain stupid.iam a filipino and i tried to relate to them in english and in tagalog, they still could not understand my message . secondly i was quoted $124/a night, but when i checked out sunday morning to catch my flight, i was charged$256/ a night. no one could explain to me why my rate went up. i really did not want to stay to argue my case cause i had to catch my flight.its ok they may have overcharged me this time but i will assure u that none of my families or friends that i know will ever stay in this hotel. thats a promise.gud luck to this hotel in ripping off balikbayans and other guests.i hope that this comments ive made will help other tourist to make a decision not to stay in this hotel.

Posted by on Oct 28, 2007

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5 out of 5

Great!

The hotel is attached to a mall and another mall is close by. It is also located approx 30 mins from the international airport (if there is no traffic). Other tourist destination is also close by. Even though the room I stayed at was for handicapped, it was still nice and newly renovated. Overall experience was great.

Posted by on May 16, 2007

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5 out of 5

Mabuhay to Crowne Plaza Hotel

Our experience of staying at Crowne Plaza was remarkable, and the whole staff were commendable for their very accomodating and pleasant personalities.

Posted by on Dec 11, 2006

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About the Crowne Plaza Manila Galleria

Location Ortigas Avenue, Corner, Pasig, Manila 1100

Property Features

Crowne Plaza Manila Galleria offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 34000 square feet (3159 square meters) and includes conference space. A children's pool, spa services, and tour/ticket assistance are also featured at the luxury Crowne Plaza Manila Galleria. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Pasig hotel.

  • 263 guestrooms or units
  • 13 levels
  • 2 dining venues
  • 34000 sq ft of conference space
  • 3159 sq m of conference space
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Manila (MNL-Ninoy Aquino Intl.) (14.4 km / 9 mi)
  • Train station: Manila Pandacan Station (8.4 km / 5.2 mi)
  • Metro station: Ortigas Avenue Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Crowne Plaza Manila Galleria offers 263 accommodations with minibars and safes. Pillowtop beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Microwaves and in-room massages can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

Seven Corners - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Xin Tian Di - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Bar One - This bar serves light fare only. Open daily.

Agenda - This coffee shop serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Neo Spa. Services include body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy.

The spa is open daily.

  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1875.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • UnionPay
  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 2000 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 1500 for adults and PHP 750 for children (approximately)
  • Airport shuttle fee: PHP 1550 per vehicle (one way)
  • Valet parking fee: PHP 100 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 1875.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Galleria Manila
  • Crowne Plaza Manila
  • Crowne Plaza Manila Galleria
  • Crowne Plaza Manila Galleria Hotel
  • Crowne Plaza Manila Galleria Hotel Pasig
  • Crowne Plaza Manila Galleria Pasig
  • Manila Crowne Plaza
  • Manila Crowne Plaza Galleria
  • Manila Galleria Crowne Plaza
  • Galleria Manila Crowne Plaza
  • Crowne Plaza Manila Galleria Hotel Quezon City
  • Crowne Plaza Quezon City
  • Crowne Plaza Manila Galleria Hotel
  • Crowne Plaza Manila Galleria Pasig
  • Crowne Plaza Manila Galleria Hotel Pasig

You should know

  • Crowne Plaza Manila Galleria offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.