8/10 Good
Verified traveler
Traveled with family
May 29, 2024
Liked: Cleanliness, room comfort
Not all that, I hoped it would be
Villa was very cramped with super tiny bathrooms, staircase was in need of repair-extremely creaky and loud, kitchen light didn’t work. Main pool had so many people in it that water was cloudy & felt like hot tub-super gross. While lagoon was beautiful, the free kayaks/paddle board sign up system left a lot to be desired on a busy holiday weekend-many kids never got a chance. The customer service & ability to do one’s job at a basic level was non-existent at the cafe-stood there for several minutes with 4 employees right in front of us & never once got a hello, will be with you in a moment while they finished chatting…Nobody wanted to refill ice cream machines, coffee machine wasn’t working properly…just felt like a lot of people not wanting to do job well and letting things get low & use excuses-once ice cream machine gets low, go add more mix (which is apparently what no one wanted to do & they continued to not fill it). Overall, I’m really glad we stayed here…for years I have had staying here on my list… Now I know that I really wasn’t missing much. Also, super surprised that the guard gate did not have anyone in it, especially over a busy weekend like memorial day… Anyone could drive in and use amenities Met one guy in the pool who had done just that-so security is also a question.
Verified traveler
Stayed 2 nights in May 2024