2/10 Terrible
Megan H.
Apr 29, 2019
Disappointing - doesn't deserve even 1 star.
On arrival, (2 days later than planned due to family sickness) the villa was still not ready despite 2 extra days to prepare. The 2 maids didn't leave until 10.30pm which was a big hindrance due to us having travelled all day and being very tired. We discovered immediately there were Insufficient towels for 5 people, an ill equipped kitchen, chipped crockery and glasses, missing DVD player despite being listed as available, no batteries or enough air con remote controls, hardly any loo rolls or enough hand soap.
The villa photos on Home & Away do NOT represent the reality. It is very tired inside and out; Peeling paint, crumbling walls, leaky showers, broken taps, electric wires exposed and a light switch missing completely; the pool was not cleaned and the garden furniture is broken, damaged and dirty. We did flag all this with Akram the owner based in the UK, who then offered us to move from this villa (#7) to his other villa (#19) 100m away within the resort after 36 hrs, at no extra cost. We were told to look first to see if we liked it. Villa 19 from the outside looks great and modern and a larger superior property. Therefore we accepted his offer. So we repacked our stuff (again) and moved villas to start our holiday in earnest. Sadly it was extremely short lived as we literally jumped from the frying pan into the fire!
Another ill equipped kitchen, broken fridge ice maker, a gas hob with only 1 working ring out of 4, a broken dishwasher and so filthy you wouldn't want to use it anyway; no WiFi working (so they took the router from #7 to get it working!), plumbing issues with banging pipes 24/7. So bad the 1st night we had no sleep (and rock hard beds resulting in sore hips/backs) To resolve it we had to continuously run hot water from a tap to relieve the air lock issues with banging pipes so we could sleep; An invasion of ants also in the master bedroom! The next morning we came down to sewage smells permeating the air throughout the villa so bad it made you gag!
We fully co-operated with Akram to get these issues to "fixed" as stated above. However, the WiFi was the only thing resolved! You can therefore imagine that this was hardly a 'holiday', having had an army of people coming every day and us project managing the problems! We begged for this to stop so we could have at least 2 days of normality by the pool uninterrupted before we flew home.
We've got photographic evidence of the issues at villa #7 & #19 to share with you
Megan H.
Stayed 7 nights in Apr 2019