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4.1 out of 5

"The property is well kept, the staff is friendly and attentive. They work diligently to accommodate all requests. " More

By a verified traveler on Wed 29 Jun 2022

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Hotel Description

4-star beachfront property with 2 outdoor pools

Beachfront retreat

Within a 10-minute walk of this Zona Dorada property, you'll find Playa Brujas and Islands and Protected Areas of the Gulf of California. Islas de Mazatlan Ecological Reserve and Punta Camaron Beach are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features 5 restaurants, 2 outdoor pools, and a spa tub. There's fun for all ages with a children's pool and surfing/body boarding, and in-room childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like continental breakfast and valet parking.

Junior Studio Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$418* Per night/room Oct 3 - Oct 4

Junior Suite Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Junior Suite Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Suite Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Luxury Suite Ocean View

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Pueblo Bonito Mazatlan - All Inclusive ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Pueblo Bonito Mazatlan - All Inclusive

Everyone (11) Couples (4) Family (2)
4 out of 5
The property is well kept, the staff is friendly and attentive. They work diligently to accommodate all requests.

Posted by on Jun 29, 2022

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Comment from Hotel Management

Jun 29, 2022 by David Tussi

Dear Ralph, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon. Kind Regards, David Tussi General Manager Pueblo Bonito Mazatlán Beach Resort

4 out of 5

Posted by on Mar 10, 2022

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4 out of 5
Attentive staff. Loud music on the public beach.

Posted by on Jan 16, 2022

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Comment from Hotel Management

Jan 17, 2022 by David Tussi

Dear Scott, We really appreciate you taking the time to write your review and share it with us and our future visitors, your comments are very helpful for all. We hope to have the opportunity of hosting you again! Kind Regards, David Tussi General Manager Pueblo Bonito Mazatlán Beach Resort

5 out of 5

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 18, 2021 by Gerencia de servicios

Cualquier detalle estamos para servirles. Saludos cordiales.

5 out of 5

Posted by on May 27, 2021

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Comment from Hotel Management

Jun 6, 2021 by Gerencia de servicios

Cualquier detalle estamos a sus órdenes. Saludos cordiales.

1 out of 5

Posted by , from California on Mar 16, 2020

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Comment from Hotel Management

Mar 17, 2020 by Moisés Vázquez/Gerente de Servicios.

Estimado Sr. Iván, le agradecemos por hospedarse en Pueblo Bonito Resorts y por compartirnos su experiencia vacacional a través de su calificación otorgada a nuestras instalaciones y servicios. Nos hubiera gustado saber el motivo por el cual recibimos esa calificación y a su vez conocer la falla en nuestros servicios, de esa manera podemos mejorar para atenderle mejor en su siguiente visita, para lo cual nos gustaría tener la oportunidad de recibirles nuevamente. Saludos cordiales.

4 out of 5
It’s under construction, it’s missing some details in the room not enough drawers to keep your clothes it has a big closet but not enough hungers; the food is really good specially in Cilantro’s restaurant

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 3, 2019 by General Manager

Dear guest, on behalf of the staff and management at Pueblo Bonito Resorts we thank you for rating our services and facilities. We are very sorry the incidents you may had during your stay related to our renovations.Thanks to your comments we will work to improve all our services. We hope to have the opportunity to serve you again once our hotel is completely remodeled. Best regards.

4 out of 5
The property is under construction. 3/4 is property, restaurants and pools were closed. Jack hammering started at 8am and lasted till 5-6pm. Very loud. Only 1 pool open. The food was great and so were the staff. IT'S TRAVELOCITY THAT SUCKED. THEY DIDNT KNOW ABOUT THE CONSTRUCTION. DIDNT BELIEVE ME WHEN I CALLED AND WANTED THEM TO MAKE THIS RIGHT. THEY CALLED THE RESORT FOR CONFIRMATION. TRAVELOCITY RESPONSE WAS, REFUND OUR MONEY BUT WE HAD TO LEAVE THE RESORT. PUT US IN ANOTHER RESORT THAT WAS NOT AN ALL-INCLUSIVE AND ONE I KNEW NOTHING ABOUT. THEY DO NOT STAND BEHIND YOU. NEVER EVER BOOK WITH TRAVELOCITY. FIRST AND LAST TIME I USE THE. APPLEVACATIONS.COM ALWAYS FIX IT IF U R NOT HAPPY AND ALWAYS HAVE SOMEONE ONSITE. BOOK WITH APPLE!!!

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 7, 2019 by Moisés Vázquez.

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel. On behalf of our staff and management we deeply regret you witnessed these issues during your recent stay in our hotel and we hope we could have another opportunity to meet your expectations of those services you did not like, especially those issues created by our major renovations. Best regards.

5 out of 5

Posted by on May 6, 2019

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Comment from Hotel Management

May 6, 2019 by General Manager

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.

4 out of 5
It would have been nice to know the hotel was under construction.

Posted by , from Denver on Nov 25, 2018

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Comment from Hotel Management

Nov 25, 2018 by Moisés Vázquez.

Dear Abbie, we thank you for taking the time to share your vacation experience through this platform. We hope to have the honor to serve you again and be part of your vacation plans many more times. Best regards.

About the Pueblo Bonito Mazatlan - All Inclusive

Location Camaron Sabalo 2121, Mazatlán, SIN 82110

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Not included

  • Gratuities

  • Additional gratuities accepted
  • Gratuities not included

Property Features

Pueblo Bonito Mazatlan - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Pueblo Bonito Mazatlan - All Inclusive offers its guests 2 outdoor swimming pools, a spa tub, a sauna, and a children's pool. There are 5 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 2 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces. Event space at this property measures 2786 square feet (259 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Pueblo Bonito Mazatlan - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Mazatlán property.

  • 247 guestrooms or units
  • 2 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 2 bars or lounges
  • 2786 sq ft of conference space
  • 259 sq m of conference space
  • Continental breakfast (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Pueblo Bonito Mazatlan - All Inclusive offers 247 accommodations with safes and hair dryers. Beds feature down comforters. A pillow menu is available. Televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 11:00 AM.

Angelos Gourmet Restaura - This restaurant specializes in Italian cuisine and serves dinner only.

Las Palomas - This restaurant specializes in Mexican cuisine and serves breakfast and dinner.

Cilantros - This beach restaurant specializes in seafood and serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/bodyboarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Volleyball on site
  • Windsurfing nearby
  • Jet skiing nearby
  • Sailing on site
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email with check-in instructions prior to arrival. Front desk staff will greet guests on arrival.

Guests will receive an email with special check-in information prior to arrival. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Pueblo Bonito Mazatlan - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person (roundtrip)
  • Airport shuttle fee per child: USD 40

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bonito Pueblo Mazatlan
  • Mazatlan Pueblo Bonito
  • Pueblo Bonito Hotel Mazatlan
  • Pueblo Bonito Mazatlan
  • Pueblo Mazatlan
  • Pueblo Bonito Mazatlan Hotel Mazatlan
  • Pueblo Bonito Mazatlan All Inclusive
  • Pueblo Bonito All Inclusive
  • Pueblo Bonito
  • Pueblo Bonito Mazatlan All Inclusive All-inclusive property
  • Pueblo Bonito All Inclusive All-inclusive property
  • Pueblo Bonito Mazatlan Inclus
  • Pueblo Bonito Mazatlan All Inclusive
  • Pueblo Bonito Mazatlan - All Inclusive Mazatlán
  • Pueblo Bonito Mazatlan - All Inclusive All-inclusive property

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.