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4.6 out of 5

"It’s under construction, it’s missing some details in the room not enough drawers to keep your clothes it has a big closet but not enough hungers; th ... " More

By a verified traveler on Thu 03 Oct 2019

Hotel Description

3.5-star beachfront property near Cerritos Beach

On the beach

Your stay at this Zona Dorada property places you within 3 miles (5 km) of Cerritos Beach and Mazatlan International Center. Playa Brujas and Islands and Protected Areas of the Gulf of California are also within half a mile (1 km).

All-inclusive

This all-inclusive property features 5 restaurants, 2 outdoor pools, and a spa tub. There's fun for all ages with a children's pool and surfing/boogie boarding, and in-room childcare is an added bonus. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like full breakfast and valet parking.

Free WiFi, cable TV

In addition to TVs with cable channels, the 247 guestrooms offer free WiFi and room service. Other amenities include pillow menus, in-room massages, and hair dryers.

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$290* Per night/room Aug 9 - Aug 10

Luxury Suite

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Pueblo Bonito Mazatlan - All Inclusive ratings based on 36 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Pueblo Bonito Mazatlan - All Inclusive

Everyone (8) Couples (3) Family (1)
1 out of 5

Posted by , from California on Mar 16, 2020

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Comment from Hotel Management

Mar 17, 2020 by Moisés Vázquez/Gerente de Servicios.

Estimado Sr. Iván, le agradecemos por hospedarse en Pueblo Bonito Resorts y por compartirnos su experiencia vacacional a través de su calificación otorgada a nuestras instalaciones y servicios. Nos hubiera gustado saber el motivo por el cual recibimos esa calificación y a su vez conocer la falla en nuestros servicios, de esa manera podemos mejorar para atenderle mejor en su siguiente visita, para lo cual nos gustaría tener la oportunidad de recibirles nuevamente. Saludos cordiales.

4 out of 5
It’s under construction, it’s missing some details in the room not enough drawers to keep your clothes it has a big closet but not enough hungers; the food is really good specially in Cilantro’s restaurant

Posted by on Oct 3, 2019

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Comment from Hotel Management

Oct 3, 2019 by General Manager

Dear guest, on behalf of the staff and management at Pueblo Bonito Resorts we thank you for rating our services and facilities. We are very sorry the incidents you may had during your stay related to our renovations.Thanks to your comments we will work to improve all our services. We hope to have the opportunity to serve you again once our hotel is completely remodeled. Best regards.

4 out of 5
The property is under construction. 3/4 is property, restaurants and pools were closed. Jack hammering started at 8am and lasted till 5-6pm. Very loud. Only 1 pool open. The food was great and so were the staff. IT'S TRAVELOCITY THAT SUCKED. THEY DIDNT KNOW ABOUT THE CONSTRUCTION. DIDNT BELIEVE ME WHEN I CALLED AND WANTED THEM TO MAKE THIS RIGHT. THEY CALLED THE RESORT FOR CONFIRMATION. TRAVELOCITY RESPONSE WAS, REFUND OUR MONEY BUT WE HAD TO LEAVE THE RESORT. PUT US IN ANOTHER RESORT THAT WAS NOT AN ALL-INCLUSIVE AND ONE I KNEW NOTHING ABOUT. THEY DO NOT STAND BEHIND YOU. NEVER EVER BOOK WITH TRAVELOCITY. FIRST AND LAST TIME I USE THE. APPLEVACATIONS.COM ALWAYS FIX IT IF U R NOT HAPPY AND ALWAYS HAVE SOMEONE ONSITE. BOOK WITH APPLE!!!

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 7, 2019 by Moisés Vázquez.

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel. On behalf of our staff and management we deeply regret you witnessed these issues during your recent stay in our hotel and we hope we could have another opportunity to meet your expectations of those services you did not like, especially those issues created by our major renovations. Best regards.

5 out of 5

Posted by on May 6, 2019

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Comment from Hotel Management

May 6, 2019 by General Manager

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.

4 out of 5
It would have been nice to know the hotel was under construction.

Posted by , from Denver on Nov 25, 2018

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Comment from Hotel Management

Nov 25, 2018 by Moisés Vázquez.

Dear Abbie, we thank you for taking the time to share your vacation experience through this platform. We hope to have the honor to serve you again and be part of your vacation plans many more times. Best regards.

5 out of 5
The hotel was built 30 years ago, and I can tell it was a five star hotel then. It is now in great need of a facelift which it is currently undergoing! Half of the hotel is shut down for a complete remodeling. Only one restaurant in open at this time - it is buffet style for breakfast and lunch and a la carta for dinner. They also have the five star restaurant next door where you can easily make reservations for a classy dinner...however, if you are willing to go to Mazatlan's historic downtown, do it! It's about a 20 minute drive down the Malecon. The hotel has an inclusive restaurant in that district called Calle 46 that is unbelievably delicious, the service is outstanding and you only pay a $15 surcharge for all you can eat and drink. Totally worth it. We walked all around the area and felt very safe even though it was well after 10:30 at night. If you are into old buildings, you will not want to leave that place. So much history, such welcoming people. Okay so, back to the hotel. Pueblo Bonito does not have one room that is not ocean front so, whatever you do, you will get an amazing view. Every single employee is hard-working and super helpful. There is an Enterprise car rental right across the street so we rented a jeep for 2 days and were able to park it inside the hotel at no extra cost. The entire hotel's remodeling will be completed in 2 years. Yusi in the pool area and Enrique in the restaurant will treat you like royalty! out of characters or I would cont

Posted by , from Weatherford, Texas on Apr 12, 2018

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Comment from Hotel Management

Apr 13, 2018 by Moisés Vázquez.

Dear Egla, on behalf of Pueblo Bonito we thank you for your words regarding our facilities and services, as mentioned by you our plans go for 2 years but we expect we can finish our major renovations before that time and we hope we can be part of your future vacation plans once again. Best regards.

4 out of 5

Great hotel on the beach!

First time at this resort. We usually stay at the sister resort in Cabo (PB Blanco). This resort is similar. The best part of our stay was the hospitality and friendliness of the staff. Service was great from Check-in to Check-out. The beach was perfect. Not the white sandy beaches of Cabo but still wonderful. It was not crowded this time of year which was surprising. Beach vendors were respectful and not at all aggressive. There were two large pools. One pool is designated as the quiet pool so you have options. People were not allowed to save chairs either. WiFi was pretty good. Time-share presentation was offered at Check-in but a simple no from us and never heard about it again. The only negative was the food was disappointing. In fact food outside the resort was also disappointing. Food lacked flavor and presentation. Just my opinion. I heard the place was going to be updated this fall which is needed. Transportation around town was cheap and fun rides in the Pulmonias (open, converted VW's with golf cart canopies. We didn't get to the historic downtown district as the streets were all torn up due to construction. Overall, PB Mazatlan is a quaint resort. If you like a quiet, relaxing atmosphere with great service and friendly staff you will like this resort.

Posted by , from Oregon on May 16, 2017

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Comment from Hotel Management

Jun 27, 2017 by Moisés Vázquez.

Dear Leslie, on behalf of management we appreciate the time taken to share your comments. We hope we become part of your vacation plans in the future, regards.

4 out of 5

Older resort great location great staff and friend

Great experience sweet staff. There will be changes in the future no one knows going to rehab, close to restaurants and commerce.

Posted by , from white bear lake, mn on Feb 26, 2017

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4 out of 5
Pros: Staff was very friendly, grounds were very clean, food was good.
Cons: The water in the pool was very cold.
We liked staying here. Overall, our stay was very enjoyable.

Posted by on Feb 18, 2017

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4 out of 5

Nice quiet hotel, love the view.

Pros: Quiet, clean, friendly staff and guests
Cons: More dining options.
Location: Loved walking on the beach
Our room was nice, food was very good. A little disappointed that we had to go to sister hotel for themed buffets. Slow service by the pool and sometimes in restaurant unless big tipper. Love the quiet of a smaller family-friendly hotel.

Posted by , from MN on Feb 11, 2017

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Comment from Hotel Management

Feb 18, 2017 by Arturo

We appreciate your feed back. we áre happy to know you had a nice stay with us. Kind regards.

About the Pueblo Bonito Mazatlan - All Inclusive

Location Camaron Sabalo 2121, Mazatlan, SIN 82110

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Not included

  • Airport transfers
  • Gratuities

  • Additional gratuities accepted
  • Airport transfers not included
  • Gratuities not included

Property Features

Pueblo Bonito Mazatlan - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Pueblo Bonito Mazatlan - All Inclusive offers its guests 2 outdoor swimming pools, a spa tub, a sauna, and a children's pool. There are 5 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 2 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces. Event space at this property measures 2786 square feet (259 square meters) and includes a meeting room. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Pueblo Bonito Mazatlan - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this 3.5-star Mazatlan property.

  • 247 guestrooms or units
  • 2 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 2 bars or lounges
  • 2786 sq ft of conference space
  • 259 sq m of conference space
  • Full breakfast (free)
  • Bar by the pool
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: General Rafael Buelna Intl. Airport (MZT) (33.8 km / 21 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Pueblo Bonito Mazatlan - All Inclusive offers 247 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. A pillow menu is available. Televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to noon.

Angelos Gourmet Restaura - This restaurant specializes in Italian cuisine and serves dinner only.

Las Palomas - This restaurant specializes in Mexican cuisine and serves breakfast and dinner.

Cilantros - This beach restaurant specializes in seafood and serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.

Guests under 18 years old are not allowed in the swimming pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Jet skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Sailing on site
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Volleyball on site
  • Windsurfing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Pueblo Bonito Mazatlan - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and a security system

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Personal protective equipment, including masks, will be available to guests

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Individually-wrapped food options are available through room service

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 40 per person (roundtrip)
  • Airport shuttle fee per child: MXN 40

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bonito Pueblo Mazatlan
  • Mazatlan Pueblo Bonito
  • Pueblo Bonito Hotel Mazatlan
  • Pueblo Bonito Mazatlan
  • Pueblo Mazatlan
  • Pueblo Bonito Mazatlan Hotel Mazatlan
  • Pueblo Bonito Mazatlan All Inclusive
  • Pueblo Bonito All Inclusive
  • Pueblo Bonito
  • Pueblo Bonito Mazatlan All Inclusive All-inclusive property
  • Pueblo Bonito All Inclusive All-inclusive property
  • Pueblo Bonito Mazatlan Inclus
  • Pueblo Bonito Mazatlan - All Inclusive Mazatlan
  • Pueblo Bonito Mazatlan - All Inclusive All-inclusive property

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.