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Best Western Palace Inn & Suites

2.5-star property
915 Lamesa Highway, Big Spring, TX 1-855-201-7819

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3.9 out of 5
Good!
See all 8 Travelocity Reviews

"Bed was hard as a rock, we had better breakfast at Comfort Inn in Alabama. " More

By a verified traveler on Thu 17 Oct 2019

Points Of Interest

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Hotel Description

Hotel perfectly located for exploring Big Spring

City center stay

You'll find Heritage Museum of Big Spring and Big Spring Municipal Auditorium within 2 miles (3 km) of this hotel. Scenic Mountain Medical Group - Main Street and Scenic Mountain Medical Group - Gregg Street are also within 3 miles (5 km).

Free perks

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free perks like on-the-go breakfast and free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 61 guestrooms also offer WiFi and LCD TVs with digital channels. Coffee/tea makers, free local calls, and hair dryers are also available.

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Palace Inn & Suites ratings based on 8 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Palace Inn & Suites

Everyone (1) Family (1)
3 out of 5
Bed was hard as a rock, we had better breakfast at Comfort Inn in Alabama.

Posted by on Oct 17, 2019

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Comment from Hotel Management

Oct 17, 2019 by BW

Thank you for your time and review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5 out of 5

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 17, 2019 by Milan P

Thank you for 5 star ratings. Glad you enjoyed your stay with us.

1 out of 5

This hotel did not honor the Reservation/Confirmation promise

Pros: Free breakfast, Free Internet
Cons: do not honor reservations
About 10 hours prior to our arrival, I reserved two non-smoking rooms. Upon arrival, we were given the keys to both rooms and nothing was said that one of the rooms was a smoking room. When I confronted the manager/co-owner he claimed he was unaware of any promises and could do nothing about it. He said he was full up and had no other non-smoking rooms available. He then told me I was "disrespecting him" by my insistance on him complying with reservation. I called the Best Western Customer Service desk which after a bunch of questions ended up with a "so sorry, nothing we can do".

Posted by , from Jacksonville, FL, USA on Nov 6, 2011

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5 out of 5

This motel was a pleasant surprise

This motel was easy to get to, clean, friendly and helpful staff. I would gladly stay here again if the need would arise and recommend it to anyone who needs to spend a night or so in Big Spring.

Posted by , from San Angelo, TX on Oct 8, 2011

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5 out of 5

very nice, AAA ++

I have stayed here twice already on business from Chicago, very clean, can rival any 4 star hotel in the Windy city, not to mention the lovely ladies at the front desk, will return for sure. New establisment, fresh and clean, very comfy rooms.

Posted by on Dec 7, 2009

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2 out of 5

Our experience in this Hotel

We reserved a suite and when we when into the place the bathroom was't clean inclusive there was a lot of hair in the tub. Its was a disgusting experience, they changed us to a regular room and no body came to provide an apology.

Posted by on Oct 8, 2009

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5 out of 5

Good Experience

This hotel was very clean, had exceptionally friendly personnel, from the Front Desk to Housekeepers. We had planned to stay two nights, but extended to three nights. The hotel is fairly new and is the best one I've stayed in in Big Spring. Stayed in April, 2009.

Posted by on Apr 30, 2009

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5 out of 5

WOW!

This is the best hotel in Big Spring that I've ever stayed in...and I stay in alot for business! The staff is great and very accomodating. They have hot breakfast and VERY clean rooms. The front desk clerk showed me their "feature" room when I asked to see a room, and you would not believe the decor of this Honeymoon Suite! Beautiful! I would reccomend this hotel to anyone from business purposes to honey-mooners.

Posted by on Feb 12, 2009

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About the Best Western Palace Inn & Suites

Location 915 Lamesa Highway, Big Spring, TX 79720

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Palace Inn & Suites offers its guests an indoor pool, a spa tub, and a fitness center. Public spaces have free WiFi. You'll find a business center on site. Free breakfast is served daily. The business-friendly Best Western Palace Inn & Suites also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This Big Spring hotel is smoke free.

  • 61 guestrooms or units
  • To-go breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Midland Intl. Airport (MAF) (85.5 km / 53.1 mi)
  • Parking: Free self parking

Room Amenities

Best Western Palace Inn & Suites offers 61 accommodations with coffee/tea makers and hair dryers. LCD televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers. This Big Spring hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Bathrooms are partially open
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Children under 15 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 17 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Long-term renters welcome

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows cleaning and disinfection practices of We Care Clean (Best Western) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) cleaning and disinfection practices.

  • Service animals are allowed
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 17
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.01 per stay (rates may vary)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN Palace Big Spring
  • BEST WESTERN Palace Inn
  • BEST WESTERN Palace Inn Big Spring
  • Best Western Palace Hotel Big Spring
  • Best Western Palace Inn And Suites
  • Best & Suites Big Spring
  • Best Western Palace Inn & Suites Hotel
  • Best Western Palace Inn & Suites Big Spring
  • Best Western Palace Inn & Suites Hotel Big Spring

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.