2/10 Terrible
Sherelle
Traveled with partner
Apr 4, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not happy with this stay….at all!! Very disappointing. When making reservations I asked for extra towels and wash clothes to be ready…they weren’t. It took an hour to get keys to the room because only the supervisor hands out keys, AND it was Easter so you would think more staff would be on deck for quicker accommodation. We asked for floor mats for the bathroom, didn’t receive them until the last day. We went to the room, shower was dirty and glass door was not wiped down. Had to go back downstairs after already waiting an hour for keys and wait for ANOTHER room. The next room was okay, I guess. The food and drinks were NOT GOOD! I don’t know what kind of liquor they used, but yuck! You had to eat food in dining room area and not allowed to eat your plate in your room. Also we had to ask for towels daily and the fact that they charges us $158 for room and tax and I booked all inclusive! Also the property wasn’t like it showed on the pictures and the fact that people on this property were not accommodating it was my birthday and from the time I stepped into the resort I was displeased. They ran out of certain liquor didn’t get my bob marley drink or anything! I will never ever stay here again and it gave me my first impression of Jamaica horrible not likely to return!!