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Arlo Midtown

4-star property
351 West 38th Street, New York, NY 1-855-201-7819
4.6 out of 5
Wonderful!
See all 40 travelocity Reviews

"Not sure why but assume it’s due to construction " More

By a verified traveler on Mon 12 Dec 2022

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Hotel Description

4-star hotel near Times Square

Manhattan stay

Within a 10-minute walk of this Manhattan hotel, you'll find Times Square and Madison Square Garden. Also, Broadway is within half a mile (1 km) and Empire State Building is within 2 miles (3 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a rooftop terrace on site, and laundry facilities and concierge services are also offered.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$131* Per night/room Feb 26 - Feb 27

Room, 1 King Bed (Urban)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Wheelchair Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Terrace, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Arlo Midtown ratings based on 40 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Arlo Midtown

Everyone (18) Couples (12) Family (8)
5 out of 5
Not sure why but assume it’s due to construction

Posted by on Dec 12, 2022

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Comment from Hotel Management

Dec 13, 2022 by Sid B. (Assistant Front Office Manager)

Hi Neil, Thank you for your 5/5 feedback! We thank you for staying with us. We hope to see you again in the future!

5 out of 5
Perfect little space for a short business trip traveling alone. Corner room with a king-sized bed. Loved the use of the common areas in the lobby and walkable to everywhere. Everything was clean, everyone was friendly.

Posted by on Oct 28, 2022

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Comment from Hotel Management

Oct 29, 2022 by Ola

Hi Mindy, thank you for your feedback. We would love to see you againThank you

5 out of 5
The hotel was much better than I expected and far superior to other ones near Times Square/penn station, and the room was lovely for the price.

Posted by on Oct 21, 2022

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Comment from Hotel Management

Oct 21, 2022 by Sidney B. (Assistant Front Office Manager)

Hi Ariel, Thank you for your response! We are very happy to know you had one amazing stay with us. Safe Travels!

5 out of 5
I LOVE the smell of the hotel as you enter! I also liked the use of refillable bathroom products, i.e., shampoo, soap, conditioner, etc. Recycle dispensers in each room would be a nice addition. We left our used recyclable containers on the shelf.

Posted by , from FORT WORTH on Sep 28, 2022

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Comment from Hotel Management

Sep 28, 2022 by Maggie

Hi Vanessa,We're so glad our Deep Woods Pharmacopia Bath Prodcuts impressed! We'd love to welcome you again!

1 out of 5

Posted by on Sep 26, 2022

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5 out of 5
Alex at the front desk was superb!! All other staff very friendly and accommodating.

Posted by on Aug 28, 2022

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Comment from Hotel Management

Aug 29, 2022 by Ola

Hello Andrey , thank you for the review. Alex is really superb , we are happy he could make your stay more memorable.We would love to see you again

5 out of 5
N/A

Posted by on Jul 18, 2022

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Comment from Hotel Management

Jul 19, 2022 by Ola

Hi Sara , thank you for perfect scores . Hope to see you soon

5 out of 5
I loved Arlo Midtown so much I almost don't want to tell people about it! Outstanding location if you want to be able to walk to Times Square, Broadway, shopping and restaurants, not to mention not too far from all the best sights around the city. Arlo was clean & modern with a bright, inviting lobby. It had an amazing bar and coffeeshop downstairs and beautiful rooftop bar. We never waited for an elevator and the staff was exceptionally attentive and quick to respond to anything one might need. It was very quiet and the beds were comfortable as well. The only cons might be if you want amenities such as pet-friendly, a pool, gym or free breakfast.

Posted by on Jun 30, 2022

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Comment from Hotel Management

Jul 1, 2022 by Arlo Hotels

Thank you so much for the lovely feedback!

5 out of 5

Posted by , from Highland Mills on Jun 12, 2022

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5 out of 5

Posted by on Apr 23, 2022

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About the Arlo Midtown

Location 351 West 38th Street, New York, NY 10018

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and coworking spaces. WiFi is free in public spaces. There are 2 meeting rooms available. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Arlo Midtown. This 4-star New York hotel is smoke free.

  • 489 guestrooms or units
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: New York W 32nd St. Station (1.3 km / 0.8 mi)
  • Metro station: 34 St. - Penn Station (0.6 km / 0.4 mi)

Room Amenities

Arlo Midtown offers 489 accommodations with laptop-compatible safes and complimentary bottled water. 55-inch LED televisions come with premium digital channels, pay movies, and Netflix. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • LED television
  • Digital channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.

Nearly Ninth Bar + Lounge - This lobby lounge serves lunch and dinner.

Nearly Ninth Coffee Bar - Onsite coffee shop. Open daily.

Nearly Ninth - Onsite restaurant. Open daily.

Rooftop at Nearly Ninth - Onsite rooftop bar. Reservations are required. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Health or beauty spa nearby
  • Free bicycles nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20 per pet, per day
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property uses eco-friendly cleaning products

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA), Safe Travels (WTTC - Global), and Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 35.00 per person (approximately)
  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arlo Midtown Hotel
  • Arlo Midtown New York
  • Arlo Midtown Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.