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Arlo Midtown

4-star property
351 West 38th Street, New York, NY 1-855-201-7819
4.5 out of 5
Wonderful!
See all 24 travelocity Reviews

"Place is nice and good value " More

By a verified traveler on Sun 05 Dec 2021

Points Of Interest

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Hotel Description

4-star hotel near Times Square

In shopping district

Within a 10-minute walk of this Midtown hotel, you'll find Times Square and Madison Square Garden. American Lyric Theater and Hammerstein Ballroom are also within half a mile (1 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, as well as the 24-hour business center and free WiFi in public areas. There's a rooftop terrace on site, and laundry facilities and concierge services are also offered.

Free WiFi, LED TVs

The 489 guestrooms offer LED TVs with digital channels, along with free WiFi and free local calls. Netflix, free bottled water, and hair dryers are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$117* Per night/room Feb 21 - Feb 22

Room, 1 King Bed (Urban)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Terrace, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Terrace

Bed Count 1 King Bed Maximum Occupancy 2 Max

Arlo Midtown ratings based on 24 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Arlo Midtown

Everyone (10) Couples (8) Family (6)
5 out of 5
Great service

Posted by on Dec 22, 2021

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Comment from Hotel Management

Dec 22, 2021 by Carlos

Hello Sheri! Thank you for staying with us and we are glad you enjoyed your stay! Thanks, Carlos

5 out of 5
Place is nice and good value

Posted by on Dec 5, 2021

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Comment from Hotel Management

Dec 5, 2021 by Dan

Hi Jim, Thank you for staying with us and we are glad you enjoyed your stay! Your feedback has been shared with our team! Hope to see you again!

5 out of 5
Wonderful experience!!! Every staff member we encountered were delightful and eager to help! We’ll recommend to our family and friends! Thank you!

Posted by on Nov 16, 2021

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Comment from Hotel Management

Nov 17, 2021 by Carlos

Hello Gilda! We are super happy that you enjoyed your stay and found every staff member delightful! We will be glad to host your family and friend's. Thanks, Carlos

5 out of 5
We were staying at Arlo Midtown to celebrate our anniversary. The hotel was amazing. Dan was very nice and made us feel so welcomed. Ronnie was cool too! She gave us recommendations and made our experience unforgettable. From the moment we walked in to the hotel, we were greeted with the most amazing scent. We were greeted so many times and each hotel staff member offered help. The flow of the decor was great. The restaurant and bar was delicious. The roof top had some of the best views. When we got to our room, we were welcomed with a thoughtful anniversary card and some yummy treats. I was just so impressed with how every detail just flowed so well. The hotel was very clean. I can’t say enough good things about Arlo. We will be coming back to NYC for sure and when we do, we are going to stay at Arlo Midtown. It was in the perfect location from everything we wanted to see in NY.

Posted by on Nov 16, 2021

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Comment from Hotel Management

Nov 17, 2021 by Carlos

Hello Alexandria! This is music to my ears and good music at that! Super happy that Dan and Ranie were able to help you. We hope to see you soon and congrats on your Anniversary. Thanks, Carlos

5 out of 5
Immaculate hotel. Very convenient location. Very courteous staff. Reasonable prices.

Posted by on Nov 15, 2021

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Comment from Hotel Management

Nov 16, 2021 by -Dom

Thank you for choosing the Arlo Midtown. We hope to see you again !

1 out of 5
Customer service was absolutely terrible. Ac vents make horrible noises

Posted by on Oct 26, 2021

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Comment from Hotel Management

Oct 26, 2021 by Dan

Hi Myra, Thanks for your feedback. We will work hard to address your concerns.

5 out of 5
Excellent location. Staff was super helpful. Clean room.

Posted by , from Seatle on Oct 25, 2021

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Comment from Hotel Management

Oct 25, 2021 by Dan

Hi Karen, Thank you for the kind words...I'll make sure to share them with the team. We're glad that you enjoyed your stay and look forward to welcoming you back in the future. Cheers, Dan

5 out of 5
Good all around.

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 25, 2021 by Dan

Hi John, Thank you for the kind words...I'll make sure to share them with the team. We're glad that you enjoyed your stay and look forward to welcoming you back in the future. Cheers, Dan

5 out of 5
Beautiful, Nice hotel, super comfortable room, clean, they have delicious coffee, it smells delicious. close to everything, the stay was very comfortable. Dan Cinelli was very helpful.

Posted by , from NAPLES on Oct 23, 2021

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Comment from Hotel Management

Oct 23, 2021 by Dan

Hi Sandra, Thank you for the kind words...I'll make sure to share them with the team. We're glad that you enjoyed your stay and look forward to welcoming you back in the future. Cheers, Dan

4 out of 5

Posted by on Sep 28, 2021

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About the Arlo Midtown

Location 351 West 38th Street, New York, NY 10018

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and coworking spaces. WiFi is free in public spaces. There are 2 meeting rooms available. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Arlo Midtown. This 4-star New York hotel is smoke free.

  • 489 guestrooms or units
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: New York W 32nd St. Station (1.3 km / 0.8 mi)
  • Metro station: 34 St. - Penn Station (0.6 km / 0.4 mi)

Room Amenities

Arlo Midtown offers 489 accommodations with laptop-compatible safes and complimentary bottled water. 55-inch LED televisions come with premium digital channels, pay movies, and Netflix. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • LED television
  • Digital channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.

Nearly Ninth Bar + Lounge - This lobby lounge serves lunch and dinner.

Nearly Ninth Coffee Bar - Onsite coffee shop. Open daily.

Nearly Ninth - Onsite restaurant. Open daily.

Rooftop at Nearly Ninth - Onsite rooftop bar. Reservations are required. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Health or beauty spa nearby
  • Free bicycles nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses eco-friendly cleaning products

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), SafeStay (AHLA - USA), and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15.00 and USD 35.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arlo Midtown Hotel
  • Arlo Midtown New York
  • Arlo Midtown Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.