The hotel was ok, the location was fantastic as its a stone throw away from the empire state building.
The service was mediocore and staff could be more attentive. When I first came to the hotel, staff didn't even lift up their heads from their screens which seemed rather rude, if busy could indicate to another member of staff to assist?
The restaurant and hotel is currently being refurbed so construction noise. None of this highlighted anywhere.
The room itself is ok, none of the little touches ie small amenities. The urban fee seems to be items useless for any stay really - could be better use ie credit towards food/drinks or even more than two cans of water only at the beginning of your stay. There was supposed to be complimentary coffee, on the two occasions I attempted to utilise this, there was none! The rooms are not soundproof and plenty of noise from traffic.
I was sent flowers and I understand the sender requested for these to be left in my room. I had to call reception for this myself spoiling the surprise.
One evening, guests were being completely inconsiderate at 10pm. I called down to reception to sort it out, they seemed to be indifferent and not helpful at all. In the end, I had to say something myself to the guests shouting.
The cleaning staff all seem to be great - room kept clean.
Would I stay here again….no, pay a bit more.