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4.3 out of 5

"Overall good experience! Yeah. Just filling in additional words as I ‘m unable to move forward unless I put in more characters. " More

By a verified traveler on Wed 01 Aug 2018

Hotel Description

4-star hotel near Madison Square Garden

Heart of New York

At this Midtown hotel, you'll be well placed to visit Madison Square Garden and 5th Avenue, both within a 5-minute walk. Macy's and Empire State Building are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Self parking, limo/town car service, and express check-in are also offered.

IPod docks, WiFi

Featuring conveniences like refrigerators and coffee/tea makers, the 236 guestrooms also offer iPod docks and flat-screen TVs with cable channels. WiFi, wired Internet, and room service are also available.

Standard King - Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$96* Per night/room Jan 5 - Jan 6

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Penthouse, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard 2 Double Beds - Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

King - Empire State Building View No Smk

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton New York City - Chelsea ratings based on 105 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton New York City - Chelsea

Everyone (17) Couples (2) Family (2)
4 out of 5

Posted by on Dec 3, 2019

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1 out of 5
On the phone they told me it included breakfast. false. The bathroom was not very clean. The fan sounded too hard that I couldn't sleep. damage to the bathroom mirror that makes it look bad. And many other things.

Posted by on Nov 26, 2019

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Comment from Hotel Management

Nov 26, 2019 by Eve, Sales Coordinator

We apologize for the bad experience you had during your stay. We are working hard to remedy these issues and all complaints have been brought up to the proper department.

4 out of 5
Location! That was the main reason. The welcoming cookies are a nice touch. I didn’t like the price, but everything in or around midtown was expensive when I picked this one. Carpets are old, but not the end of the world

Posted by , from Boston on Oct 22, 2019

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Comment from Hotel Management

Oct 22, 2019 by Eve, Sales Coordinator

Thank you for your review. Hope to see you again soon!

4 out of 5

Posted by on Sep 24, 2019

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Comment from Hotel Management

Sep 24, 2019 by Eve, Sales Coordinator

Thank you

5 out of 5

Posted by on Aug 5, 2019

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Comment from Hotel Management

Aug 27, 2019 by Eve, Sales Coordinator

Thank you

5 out of 5
Staff was exceptional! Very helpful and engaging!

Posted by on Mar 16, 2019

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4 out of 5
Very convenient location. Easy check in. Room was comfortable.

Posted by on Dec 15, 2018

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3 out of 5

Posted by on Nov 17, 2018

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Comment from Hotel Management

Nov 19, 2018 by KH

Thanks for staying with us. We appreciate your feedback!

1 out of 5
Hotel was under renovation. We didn’t know when I booked hotel. When we checked in, we went to our room and the keys didn’t work. Got new keys and entered the room to find someone else had already been checked into that room. Luggage and personal stuff all over. We got a new room and my wife lost an earring down the bathroom sink drain because there was no stopper. While taking a shower, I accidentally stepped on the stopper and the lever to release it was broken. Not a pleasant stay AT ALL!!!!

Posted by on Aug 19, 2018

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Comment from Hotel Management

Aug 20, 2018 by KH

We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5
Overall good experience! Yeah. Just filling in additional words as I ‘m unable to move forward unless I put in more characters.

Posted by on Aug 1, 2018

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Comment from Hotel Management

Aug 6, 2018 by KH

Thanks for staying with us. We appreciate your feedback!

About the DoubleTree by Hilton New York City - Chelsea

Location 128 West 29th Street, New York, NY 10001

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center, limo/town car service, and a meeting room. Public spaces have free WiFi and wired Internet. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton New York City - Chelsea. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 1 building
  • 236 guestrooms or units
  • 27 levels
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator (on request)
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (13.5 km / 8.4 mi)
  • Train station: New York Penn Station (0.6 km / 0.4 mi)
  • Metro station: 28 St. Station (7th Av.) (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton New York City - Chelsea offers 236 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include designer toiletries and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary weekday newspapers, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

DoubleTree by Hilton New York City - Chelsea has a restaurant serving breakfast and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • Pets: USD 50 per stay
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 22.95 per person (approximately)
  • Fee for in-room wireless Internet: USD 6.95 (rates may vary)
  • Fee for in-room wired Internet: USD 6.95 (rates may vary)
  • Self parking fee: USD 43 per day
  • Valet parking fee: USD 47 per day
  • Pet fee: USD 50 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel New York City Chelsea
  • DoubleTree Hilton New York City Chelsea
  • DoubleTree New York City Chelsea
  • Hilton New York City Chelsea
  • DoubleTree Hilton New York City Chelsea Hotel
  • DoubleTree by Hilton New York City Chelsea
  • DoubleTree by Hilton New York City - Chelsea Hotel
  • DoubleTree by Hilton New York City - Chelsea New York
  • DoubleTree by Hilton New York City - Chelsea Hotel New York
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.