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"I had an excellent experience, but there are issues with the elevators. It takes more than 5 minutes to get one. The service was great, the location w ... " More

By a verified traveler on Tue 21 Feb 2023

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Hotel Description

4-star hotel near One World Trade Center

Heart of New York

With a stay at this Manhattan hotel, you'll be well placed to visit Battery Park and National September 11 Memorial, both within half a mile (1 km). One World Trade Center and Brooklyn Bridge are also within 2 miles (3 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Self parking, express check-in, and express check-out are also offered.

Room, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$165* Per night/room Apr 2 - Apr 3

Room, 1 King Bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, Accessible, Non Smoking (Roll-in Shower)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton New York Downtown ratings based on 13 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton New York Downtown

Everyone (6) Couples (3) Family (2)
5 out of 5
I had an excellent experience, but there are issues with the elevators. It takes more than 5 minutes to get one. The service was great, the location was great!

Posted by , from Miami on Feb 21, 2023

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Comment from Hotel Management

Feb 22, 2023 by Hotelmgmt

Thank you, Maribel, for allowing us to welcome you to DoubleTree by Hilton New York Downtown! We loved reading about your excellent stay, but we apologize for any inconvenience you experienced with our elevators. Hopefully, you will revisit us soon so we can exceed your expectations from beginning to end!

5 out of 5
I loved the location and the staff were incredibly pleasant. Rooms are clean, quiet, and very comfortable. On the downside, the hallways were cold and the heater/air conditioner was pretty loud.

Posted by , from Bronx on Feb 5, 2023

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Comment from Hotel Management

Feb 5, 2023 by Hotelmgmt

Tiffany, it was a pleasure having you as our guest and we're just thrilled that you had a wonderful stay! Thank you for letting us know our prime location and comfortable, quiet accommodations were favorites for you. We will share your feedback about our hallways with our team and we look forward to providing another five-star experience the next time you join us at DoubleTree by Hilton New York Downtown!

5 out of 5
Very good

Posted by on Jan 3, 2023

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Comment from Hotel Management

Jan 6, 2023 by HotelMgmt

Hanh, we are happy you enjoyed your stay with us at DoubleTree by Hilton New York Downtown! Thank you for your review and we look forward to creating another memorable stay for you.

4 out of 5
So, the room was fine, as was the upper lobby. The bag check area was staffed with great employees. The major issues were the elevators- way overloaded from mid morning to afternoon. During our checkup we waited about 15 minutes before heading do the stairs (33 floors but we were game for that), and only saw one packed elevator stop. You need to look into a Destination Dispatch system upgrade.

Posted by on Dec 12, 2022

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Comment from Hotel Management

Dec 14, 2022 by HotelMgmt

Thank you James for your review and suggestion. We will review your feedback with our management as we are always looking for ways to make improvements. It was nice to read your interaction with our team at our bag check-in was positive and we look forward to welcoming you back to DoubleTree by Hilton New York Downtown.

3 out of 5

Posted by on Nov 12, 2022

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5 out of 5

Posted by , from Bronx on Nov 8, 2022

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1 out of 5

Posted by on Sep 26, 2022

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3 out of 5

Posted by on Jan 2, 2022

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2 out of 5
The room was extremely tiny, there is only 3 elevators for 44 floors the staff at the desk are rude they dont answer the phone s we turned thebheat on and had a horrible smell like chemicals that virned our eyes and throats tried getting inncontact withbsimeone to no avail and before anyone suggests it was just the heater being turned on no it was not it smelled like chemicals and was almost peppery anyways or ice machine was also not working so i had to go to other floors to get ice i will choose another motel next time

Posted by on Dec 20, 2021

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Comment from Hotel Management

Dec 21, 2021 by Hotelmgmt

Thank you Cristy-Ann for your candid review. We apologize that your experience at our hotel was not enjoyable and that we missed the opportunity to address your concerns when it would have counted the most. We will address your feedback with our team to ensure we are always exceeding our guest's expectations. We hope you will give us another try, at it would be our pleasure to welcome you back and create a stay that is perfect in every way.

4 out of 5
Very noisy

Posted by on Sep 26, 2021

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Comment from Hotel Management

Sep 28, 2021 by Yve

We apologize for the noise issue. We have brought this up to our management team and are making changes to improve. Thank you so much for your feedback.

About the DoubleTree by Hilton New York Downtown

Location 8 Stone St, New York, NY 10004

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and a meeting room. A computer station is on site and WiFi is available in public spaces for a fee. Event space at this hotel measures 234 square feet (22 square meters) and includes conference space. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton New York Downtown. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 399 guestrooms or units
  • 44 levels
  • 234 sq ft of conference space
  • 22 sq m of conference space
  • Built in 2010
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Gift shop
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Train station: New York 14th St. Station (4.3 km / 2.6 mi)
  • Metro station: Whitehall St. Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton New York Downtown offers 399 accommodations with MP3 docking stations and laptop-compatible safes. 49-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New York hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Antica Ristorante - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 20 lbs per pet
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Parking height restrictions apply
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 for adults and USD 10 for children
  • Fee for in-room wireless Internet: USD 6.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 6.95 per day (rates may vary)
  • Covered self parking fee: USD 55 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel New York City Financial District
  • DoubleTree Hilton New York City Financial District
  • DoubleTree New York City Financial District
  • DoubleTree Hilton New York City Financial District Hotel
  • DoubleTree Hilton New York City Financial District Hotel
  • DoubleTree Hilton New York City Financial District
  • Hotel DoubleTree by Hilton New York City - Financial District
  • DoubleTree by Hilton New York City - Financial District New York
  • DoubleTree by Hilton New York City Financial District
  • DoubleTree Hilton Hotel
  • DoubleTree Hilton
  • Doubletree By Hilton York York
  • DoubleTree by Hilton New York Downtown Hotel
  • DoubleTree by Hilton New York Downtown New York
  • DoubleTree by Hilton New York Downtown Hotel New York
  • DoubleTree by Hilton New York City Financial District

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.