2/10 Terrible
LESLIE T, COLUMBUS
Traveled with partner
Apr 25, 2025
Disliked: Staff & service, amenities, property conditions & facilities
I’ve been staying at this hotel for almost 40 years. It’s never been fancy, but it used to be comfortable. Not any more!!
- Our AC didn’t work and our room was about 83 degrees over our 3 day stay. We had to sleep with open windows and no screens. The air quality was terrible due to a fire in NJ. They refused to switch us to another room. Always an excuse. The AC never was never fixed in the entire three days!!! It was very uncomfortable! We tried to avoid being in the room.
Also: No one ever answers the phone at the front desk…ever!! G-d forbid someone has an emergency!! We paid extra for a “deluxe” room, and this was the situation.
Little annoyances included: no tv remote, it didn’t work and it took over a day for them to find a compatible one! Also, no hairdryer, no robe or slippers, no laundry bag,no coat hangers in closet, no in room coffee maker.
- On the bright side, The maid service was good and the room was clean.
- Barring a change in ownership/management, I would not choose this hotel again.
LESLIE T
Stayed 3 nights in Apr 2025