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"Dark room. No view. Well located. Friendly staff. Good wi fi. Warm fridge. " More

By a verified traveler on Sat 18 Aug 2018

Hotel Description

Family-friendly 4-star hotel near Times Square

City center stay

Your stay at this Upper West Side hotel places you within 2 miles (3 km) of Times Square and Broadway. Rockefeller Center and Grand Central Terminal are also within 2 miles (3 km).

Business services

The hotel's outdoor pool, fitness center, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a rooftop terrace on site, and concierge services and free newspapers are also offered.

Free WiFi, flat-screen TVs

The 427 guestrooms offer free WiFi, premium bedding, and flat-screen TVs. Free newspapers, laptop-compatible safes, and showers are also available.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$112* Per night/room Jan 5 - Jan 6

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Empire Hotel ratings based on 127 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Empire Hotel

Everyone (71) Couples (7) Family (15)
1 out of 5
I’m appalled!!! Sink spits water , engineer came up and said it needs a new faucet and he doesn’t have one Toilet running, engineer could fix that No restaurant No room service No coffee machine in the room or lobby No sundry shop for needs No daily paper Handicapped room far from elevators Lumpy and hard bed. Unusable Did not sleep all night. No lobby- old uncomfortable chairs surrounded by curtains which have no purpose Staff barely not accommodating No lights (dark,dark) one reading light no overhead No bathroom necessities, Phone sounds. Doesn’t ring loud enough rooftop -Coffee and biscuits served cold

Posted by on Dec 3, 2019

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4 out of 5
Standard sized room is pretty small, but everything was mostly high quality. The air conditioning unit was a little out of date but it did keep the room cool. Bathroom was high quality. Overall, not a bad experience. Personally wouldn't spend this much on a hotel again. A 3 star hotel will do.

Posted by on Nov 24, 2019

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5 out of 5

Posted by on Nov 4, 2019

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5 out of 5
The location of this hotel is ideal for travelers looking to easily explore all of the city withIn just a train ride away.

Posted by on Oct 11, 2019

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5 out of 5
Convenience, front desk accommodating...restaurant did well

Posted by on Oct 8, 2019

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4 out of 5
The staff was great. The cleanliness was a bit rough. The room was old and there was some water damage and wallpaper peeling off he wall. the Safe use instructions were confusing.

Posted by on Sep 25, 2019

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3 out of 5
The carpet in my room looked as if it needed a good cleaning. And the room had a desk chair but no easy chair for reading, or otherwise relaxing without going to bed. But the staff was overtly helpful and pleasant.

Posted by on Sep 22, 2019

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4 out of 5
Very old building, refurished recently, but not to perfection. Rooms very small & bathroom is TINY. If you are a big person, the bathroom will not do and you likely will not fit into or on it. Friendly staff, nice lobby.

Posted by on Sep 21, 2019

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4 out of 5

Posted by on Sep 8, 2019

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3 out of 5

Posted by on Sep 6, 2019

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Property Features

Empire Hotel offers its guests an outdoor pool and a fitness center. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a 24-hour business center, limo/town car service, and a meeting room. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Empire Hotel. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 427 guestrooms or units
  • 11 levels
  • 2 bars or lounges
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (12.2 km / 7.6 mi)
  • Train station: New York Penn Station (3.1 km / 1.9 mi)
  • Metro station: 66 St. - Lincoln Center Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Empire Hotel offers 427 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with pay movies. Bathrooms include showers, bathrobes, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 125 per accommodation, per stay
  • Weight limit: 40 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 22.89 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 25 for adults and USD 25 for children (approximately)
  • Valet parking fee: USD 60 per day
  • Pet fee: USD 125 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Empire Hotel
  • Empire Hotel New York
  • Empire New York
  • Hotel Empire
  • Empire Hotel Hotel
  • Empire Hotel New York
  • Empire Hotel Hotel New York

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10 AM to 9 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.