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Hotel Description

4-star romantic hotel near Chrysler Building, connected to a shopping center

Central New York getaway

At this Midtown hotel, you'll be well placed to visit Chrysler Building and Grand Central Terminal, both steps away. 5th Avenue and Bryant Park are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 26 conference rooms, 24-hour business center, and valet parking. WiFi in public areas is free.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 1298 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include iPod docks, refrigerators, and room service.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$219* Per night/room Jan 1 - Jan 2

Room, 1 Queen Bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Luxury Suite, 2 Bedrooms, City View

Bed Count 1 King Bed Maximum Occupancy 10 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Hyatt New York ratings based on 53 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Hyatt New York

Everyone (32) Couples (3) Family (14)
4 out of 5
It’s convenient regarding location. But why no coffee maker in the rooms?

Posted by on Feb 3, 2020

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5 out of 5
Our room could use some tender loving care ie peeling wallpaper snags on the chaise etc.

Posted by on Dec 28, 2019

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4 out of 5
They tried charging me again for the hotel after I had paid already. Luckily, I had insisted that I had already paid

Posted by on Dec 22, 2019

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1 out of 5
I am extremely disappointed in this Hyatt. The lack of amenities was astounding. Upon arrival in the room there was NO bottled water for free or at cost. We did not have a refrigerator nor mini bar in the room and delivery of breakfast by room service came in paper bags and plastic utensils. I cant believe this hotel chain has gone down hill in this way and particularly this location. In addition, the maids went from door to door knocking in the early morning yelling at a high volume if anyones room needed cleaning. Needless to say I stayed there for an annual holiday event in the city but next year will definitely not be staying at this particular Hyatt. To Summarize: NEEDS DESPERATE IMPROVEMENT!

Posted by on Dec 20, 2019

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4 out of 5

Posted by on Dec 15, 2019

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3 out of 5
Great, convenient location. However, lacking in amenities and they charge too much for a destination fee and luggage storage. No coffee maker in room (it had to be requested), and when we needed to leave our bags for late checkout, the charge was $3/bag - even for a shopping bag! Front desk staff was not particularly friendly.

Posted by on Dec 15, 2019

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5 out of 5
Large rooms, very clean, safe area, police presence and close to lots of restaurants and sites.

Posted by on Nov 21, 2019

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5 out of 5

Posted by on Nov 9, 2019

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1 out of 5
Staff was rude. It's an old property. Bathrooms haven't been updated. I would stay at the Westin down the street. Much nicer and cleaner. Front Desk was swearing at guests in Spanish.... OLD HOTEL and not a classy establishment.

Posted by , from Washington, DC on Oct 14, 2019

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4 out of 5
Very pleased with the stay. The hotel is very conveniently located near where we need to go

Posted by , from Dallas on Sep 29, 2019

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Renovations + Closures

This property is closed from March 22 2020 to December 31 2020 (dates subject to change).

The property will be renovating from March 23 2020 to December 31 2020 (completion date subject to change). The following areas are affected:

  • Lobby
  • Meeting facilities
  • Select guestrooms

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 18370 square feet (1707 square meters) and includes a conference center. A 24-hour fitness center, spa services, and tour/ticket assistance are also featured at the business-friendly Grand Hyatt New York. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 1298 guestrooms or units
  • 25 levels
  • 18370 sq ft of conference space
  • 1707 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: LaGuardia Airport (LGA) (15.3 km / 9.5 mi)
  • Train station: Grand Central - 42 St. Station (0.7 km / 0.5 mi)
  • Metro station: 5 Av Station (W. 42nd St.) (0.7 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Hyatt New York offers 1298 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

New York Central - This fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee (September 01 - February 28): USD 34.43 per accommodation, per night

The resort fee includes:

  • Newspaper
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 14.00 and USD 50.00 per person (approximately)
  • Valet parking fee: USD 80 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt New York
  • Grand Hyatt New York Hotel
  • Hyatt New York Grand
  • New York Grand Hyatt
  • Grand Hotel Hyatt New York
  • Grand Hyatt Hotel New York
  • Grand Hyatt New York City
  • Hotel Hyatt New York
  • Hyatt Hotel New York City
  • Hyatt New York City
  • New York City Grand Hyatt Hotel
  • New York City Hyatt
  • New York Hyatt
  • Grand Hyatt Hotel
  • Grand Hyatt
  • Grand Hyatt New York Hotel
  • Grand Hyatt New York New York
  • Grand Hyatt New York Hotel New York

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.