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4.6 out of 5

"The staff was very courteous and was able to accommodate our early arrival. " More

By a verified traveler on Sun 15 Mar 2020

Hotel Description

3-star hotel near Times Square

City center stay

Within a 10-minute walk of this Midtown hotel, you'll find Times Square and Madame Tussauds Wax Museum. Macy's and Jacob K. Javits Convention Center are also within half a mile (1 km).

Renovated in 2017

This hotel features a restaurant, a fitness center, and a bar/lounge. Business travelers can take advantage of the free WiFi in public areas. A grocery/convenience store, express check-out, and a computer station are also on offer.

Free Internet, LCD TVs

The 250 individually decorated guestrooms offer free WiFi and free wired Internet, as well as room service. Other amenities include LCD TVs, refrigerators, and microwaves.

Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Sky View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (With Drinks-Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds (With Drinks-Snacks)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn New York Times Square South ratings based on 13 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hilton Garden Inn New York Times Square South

Everyone (9) Couples (2) Family (1)
5 out of 5
The staff was very courteous and was able to accommodate our early arrival.

Posted by , from Bedford, TX on Mar 15, 2020

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Comment from Hotel Management

Mar 15, 2020 by Fd

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

4 out of 5
I like the staff, cleanliness, gym and breakfast. The location was also convenient.

Posted by on Jan 7, 2020

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Comment from Hotel Management

Jan 8, 2020 by Fd

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

5 out of 5
Awesome room The man who checked me in was so great (he is a polyglot speaks 6 languages )

Posted by on Dec 4, 2019

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Comment from Hotel Management

Dec 4, 2019 by fd

Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed

5 out of 5
I loved how it was right near the bus station and near food places that we loved eating at. I would highly recommend to anyone who’s going to NY.

Posted by on Aug 22, 2019

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Comment from Hotel Management

Aug 22, 2019 by Carlos

We are glad you enjoyed the stay. Thank you for your feedback.

4 out of 5
Liked the gentleman that checked us in his humor was great! He filled us in on Manhattanhenge! Which we went out and took pictures of! Gorgeous!

Posted by on Jul 19, 2019

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Comment from Hotel Management

Jul 21, 2019 by Carlos

We are glad you enjoyed the stay. Wish to see you soon again!

5 out of 5
Check in agent was awesome!! Really seemed to love the job and was so welcoming and energetic!

Posted by on Jul 19, 2019

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Comment from Hotel Management

Jul 21, 2019 by Carlos

We are glad you enjoyed the stay. Wish to see you soon again!

4 out of 5
When checking in, the balcony room we had paid for was not available. We were not told, but had to go back to the front desk after seeing we had a room without a balcony. First two nights we had to stay in that room, last three we were transferred to a room with a balcony. Was told they couldn’t reimburse us any money as we booked through Travelocity, they did offer us free breakfast for one day. Otherwise service was good.

Posted by on May 18, 2019

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Comment from Hotel Management

May 19, 2019 by Yan

Thank you for staying with us and feedback. We apologize the room type was not as expected. We will work with Travelocity on this matter. We wish you will come to visit us again!

4 out of 5

Posted by on Mar 2, 2019

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Comment from Hotel Management

Apr 1, 2019 by Yan

Thank you for staying with us!

5 out of 5

Posted by on Mar 1, 2019

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Comment from Hotel Management

Apr 1, 2019 by Yan

Thank you for staying with us!

5 out of 5

Posted by on Feb 11, 2019

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Comment from Hotel Management

Apr 1, 2019 by Yan

Thank you for staying with us!

About the Hilton Garden Inn New York Times Square South

Location 326 W 37th St, New York, NY 10018

Renovations + Closures

This property is closed from November 1 2020 to March 31 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Garden Inn New York Times Square South. A complete renovation of Hilton Garden Inn New York Times Square South was completed in 2017. This 3-star New York hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 22 levels
  • Built in 2017
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Transport

  • Airport: LaGuardia Airport (LGA) (16.6 km / 10.3 mi)
  • Train station: New York Penn Station (1.1 km / 0.7 mi)
  • Metro station: 34 St. - Penn Station (0.4 km / 0.2 mi)

Room Amenities

Hilton Garden Inn New York Times Square South offers 250 accommodations with laptop-compatible safes and safes. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining
  • LCD television
  • Refrigerator
  • Microwave
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy breakfast daily from 6:30 AM to 11 AM.

Doyler's Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 25.00 for adults and USD 15.00 for children (approximately)
  • Nearby parking fee: USD 50 per night (25 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn New York Times Square South Hotel
  • Hilton Garden Inn Times Square South Hotel
  • Hilton Garden Inn Times Square South
  • Hilton Garden Inn West 37th times Square South
  • Hilton Garn Inn Times Square
  • Hilton York Times Square York
  • Hilton Garden Inn New York Times Square South Hotel
  • Hilton Garden Inn New York Times Square South New York
  • Hilton Garden Inn New York Times Square South Hotel New York

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.