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"Customer service is amazing " More

By a verified traveler on Sun 19 Nov 2023

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Hotel Description

4-star hotel near Madison Square Garden

Manhattan stay

Within a 10-minute walk of this Manhattan hotel, you'll find Madison Square Garden and Times Square. Also, Broadway is within half a mile (1 km) and Empire State Building is within 2 miles (3 km).

Free breakfast

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free buffet breakfast is served.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$129* Per night/room Apr 21 - Apr 22

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room (2 Double Bed with Sofabed, High Floor)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 1 King Bed with Sofa bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed (Specialty)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Place New York City/Times Square ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Place New York City/Times Square

Everyone (6) Couples (1) Family (6)
5 out of 5

Posted by on Nov 21, 2023

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5 out of 5
Customer service is amazing

Posted by on Nov 19, 2023

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Comment from Hotel Management

Nov 24, 2023 by Hyatt Place Times Square Team

Thank you for staying with us and we hope to welcome you back soon.

5 out of 5

Posted by on Nov 4, 2023

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Comment from Hotel Management

Nov 24, 2023 by Hyatt Times Square Team

Thank You for staying with us.

5 out of 5
Hyatt Place was great for walking to events. Everyone on the staff was excellent and helpful. The guests were friendly! The room was small for 3 people but we didn't spend much time in the room. The open area was very nice and clean. Plenty of room to talk to others.

Posted by on Aug 1, 2023

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4 out of 5
I like how clean the Property was and how you saw them cleaning whai i didnt like was the Air conditioner making that loud noise waking you up hard trying to sleep other wise a Great Hotel nice full Breakfast

Posted by on Apr 26, 2023

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4 out of 5
The shower head could be better, adjustable and lower. Breakfast was good and customer service was amazing

Posted by on Jan 9, 2023

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5 out of 5

Posted by on Aug 18, 2022

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2 out of 5
AC didn't work first night we were there

Posted by on Jul 19, 2022

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3 out of 5
Dinning room is big. Bedrooms are cramped. It’s NYC I guess. Luggages storage service was okay, but didn’t earn the tips we normally would have awarded.

Posted by on May 15, 2022

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Comment from Hotel Management

Jun 17, 2022 by Anisa

Hello David, We thank you for leaving your insights and feedback we truly appreciate it. We thank you for sharing your experience with us and hope you will visit us again the next time you are in NYC. Kindly,

5 out of 5
Helpful staff, clean & safe, nice breakfast, good about helping store luggage, pretty convenient location.

Posted by on Jan 4, 2022

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Comment from Hotel Management

Jan 14, 2022 by Tina

Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards, Tina Smith Director of Front Office Front Desk

About the Hyatt Place New York City/Times Square

Location 350 West 39th St, New York, NY 10018

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 2 meeting rooms are available. A 24-hour fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Hyatt Place New York City/Times Square. This 4-star New York hotel is smoke free.

  • 1 building
  • 520 guestrooms or units
  • 26 levels
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Refrigerator

Internet

Available in some public areas: Free WiFi

Transport

  • Train station: Penn Station (1.2 km / 0.8 mi)
  • Metro station: 42 St. - Port Authority Bus Terminal Station (0.4 km / 0.2 mi)

Room Amenities

Hyatt Place New York City/Times Square offers 520 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:30 AM to 9:30 AM.

Hyatt Place New York City/Times Square has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 12:30 AM
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 75 per pet, per week
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • Protective clothing is not available to guests
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Smoke detector
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 60 per day (2625 ft away)
  • Pet fee: USD 75 per pet, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt York City Times Square
  • Hyatt Place New York City/Time Square
  • Hyatt Place New York City/Times Square Hotel
  • Hyatt Place New York City/Times Square New York
  • Hyatt Place New York City/Times Square Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.