Great front desk service. Was a bit surprised by the $250 incidental fee, because it stated less with Hotel.com. Rooftop access was seasonal. Lovely room, very spacious. I liked the complimentary water bottles and water machine offered with various waters and sparklers and flavors, nice touch! Room was very clean. The TV did not work so well, it had some connectivity issue, called maintenance. He tried his best to fix it. Was not resolved. Other than that. We enjoyed room. Not the most comfortable mattress,but the pillows and blankets were comfortable. The robes were nice. The room did have a safe, and fridge. The HVAC was a bit loud at night, but it becomes brown noise and you sleep just fine through it. They do offer late check out.Once again, the staff is very friendly and I would definitely stay here again. It's a great location at Herald Square. Parking lots in area, close to Time Square, Bryant Park, Rock, Broadway, Hells Kitchen, and other touristy parts.