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4.6 out of 5

"The hotel needs a renovation. Te bathrooms are really basic, the room needs a bether lounge area, the carpet looks old " More

By a verified traveler on Tue 25 Feb 2020

Hotel Description

Family-friendly 4.5-star hotel near 5th Avenue

Central New York getaway

Within a 10-minute walk of this Midtown hotel, you'll find 5th Avenue and Rockefeller Center. Central Park and Grand Central Terminal are also within half a mile (1 km).

Luxury amenities

A full-service spa, a health club, and a restaurant are all featured at this smoke-free hotel. Families will appreciate complimentary bicycles and supervised childcare. Traveling on business? Take advantage of the business center, express check-out, and valet parking.

WiFi, plasma TVs

The 909 guestrooms feature thoughtful touches like bathrobes and slippers, as well as WiFi and 24-hour room service. Wired Internet, plasma TVs, and minibars are also available.

Room, 2 Double Beds, Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Corner (Towers Corner)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 1 King Bed, View (Skyline)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King Bed with Sofa bed (Cathedral View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed, Accessible, Tower

Bed Count 1 King Bed Maximum Occupancy 4 Max

Lotte New York Palace ratings based on 40 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Lotte New York Palace

Everyone (26) Couples (4) Family (12)
3 out of 5
The hotel needs a renovation. Te bathrooms are really basic, the room needs a bether lounge area, the carpet looks old

Posted by , from Mexico on Feb 25, 2020

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Comment from Hotel Management

Feb 25, 2020 by Becky Hubbard

Greetings Javie, Thank you for your feedback. We appreciate and take all feedback seriously. We are thrilled that we will be doing a renovation in the near future. We are currently the largest oldest hotel in Manhattan. We want to make sure we put together a well thought out plan and keep in line with the history of the hotel. We look forward to welcoming you back soon! Regards, Becky Hubbard, General Manager

5 out of 5

Posted by on Jan 7, 2020

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Comment from Hotel Management

Jan 8, 2020 by Becky Hubbard

Thank you so much for your 5 star review. We are glad you enjoyed your stay at the Lotte New York Palace. We look forward to welcoming you back soon. Best wishes, Becky Hubbard, General Manager

5 out of 5
We visited to this hotel during the holidays on New Years Day. Everything was decorated and looked stunning. The staff was so professional, responsive and friendly. One of the staff members Took us on a tour of the old residences. The location was perfect. I will only stay at this hotel when I visit New York in The future.

Posted by , from San Francisco on Jan 7, 2020

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Comment from Hotel Management

Jan 8, 2020 by Becky Hubbard

Thank you so much for your kind review. We are delighted to hear that you have enjoyed our holiday decorations and the location of our property. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager

5 out of 5
The attention to our daughter at Christmas time was unbelievable. From letters to Santa and responses to a special treat upon arrival. Most welcoming staff I have seen in a long time.

Posted by on Dec 20, 2019

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Comment from Hotel Management

Dec 30, 2019 by Becky Hubbard

Dear Guest, thank you so much for your review. We are delighted to hear that you have enjoyed your stay with us at the Lotte New York Palace. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager

5 out of 5
It was beautifil and very well kept, my room was clean and spotless

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 16, 2019 by Becky Hubbard

Dear Guest, thank you so much for your review. We are delighted to hear that you have enjoyed your stay with us at the Lotte New York Palace. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager

5 out of 5

Posted by on Dec 3, 2019

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Comment from Hotel Management

Dec 16, 2019 by Becky H.

Dear Guest, thank you so much for your review. We are delighted to hear that you have enjoyed your stay with us at the Lotte New York Palace. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager

5 out of 5
Beautiful! Lovely rooms. Would love a coffee pot in room. Location is perfect! Love the patio and Victor at the bar. Everyone on staff are wonderful!

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 20, 2019 by Becky Hubbard

Thank you so much for your valuable feedback. We are delighted to hear that you have enjoyed your stay with us at the Lotte New York Palace, especially our location and staff! We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager

4 out of 5

Posted by on Aug 11, 2019

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Comment from Hotel Management

Aug 12, 2019 by Becky Hubbard

Thank you so much for your review. We are delighted to hear that you have enjoyed your stay with us at the Lotte New York Palace. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager

2 out of 5
no water in room no refrigerator no coffee maker ($20 surcharge to have one) if you wanted a pot of coffee $16 plus tax, plus gratuity and delivery comes to about $30 no turn down service no security on elevators, no use of key to access, anyone can use it

Posted by on Aug 7, 2019

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Comment from Hotel Management

Aug 7, 2019 by Becky Hubbard

Thank you so much for your valuable feedback I am so sorry for the inconveniences you experienced during your stay. We want you to know that we take all concerns very seriously and will relay all of this information to our team. Please know that it is always our goal to exceed guest's expectations. We look forward to welcoming you back soon. Warm Regards, Becky Hubbard, General Manager

5 out of 5
The view was breathtaking on the 38th floor!! The exercise area was fantastic!! They even had a Peloton! The room was serviced nicely and staff was friendly! The hotel was central and close to the subway. Definitely will be back in the future!! $9 for bottled water was over priced! Prices on some of the items could have been cheaper.

Posted by , from Greenville on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Becky Hubbard

Thank you so much for your review. We are delighted to hear that you have enjoyed your stay with us at the Lotte New York Palace. We will definitely relay your feedback to our team. We look forward to welcoming you back soon. Regards, Becky Hubbard, General Manager

About the Lotte New York Palace

Location 455 Madison Ave, New York, NY 10022

Property Features

Lotte New York Palace offers its guests a full-service spa, a health club, and a steam room. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a bar/lounge. Public spaces have WiFi and wired Internet for a fee. Business amenities include a business center and limo/town car service. Spa services, tour/ticket assistance, and multilingual staff are also featured at the luxury Lotte New York Palace. Parking is available for a fee. This 4.5-star New York hotel is smoke free.

  • 909 guestrooms or units
  • 55 levels
  • 3 bars or lounges
  • Built in 1981
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: LaGuardia Airport (LGA) (16.6 km / 10.3 mi)
  • Train station: Grand Central - 42 St. Station (1.5 km / 1 mi)
  • Metro station: 51 St. Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Lotte New York Palace offers 909 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. Plasma televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Lotte New York Palace has a restaurant on site.

Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

Troubles Trust - Onsite cocktail bar.

Tavern on 51 - Onsite bar. Open select days.

Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club, a steam room, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Hiking/biking trails nearby
  • Golfing nearby

Spa Services

The Palace Spa has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body scrubs.

  • Hot stone massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Detoxification wrap
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125 per pet, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 24 and USD 100 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 15.99 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: USD 15.99 per stay (rates may vary)
  • Valet parking fee: USD 85 per night
  • Pet fee: USD 125 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Palace
  • New York Palace Hotel
  • Palace Hotel
  • Palace New York
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • Lotte New York Palace Hotel
  • Lotte Palace Hotel
  • Lotte New York Palace
  • Lotte Palace
  • Lotte New York Palace Hotel
  • Lotte New York Palace New York
  • Lotte New York Palace Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.