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4.3 out of 5

"Very welcoming and helpful staff. Housekeeping above and beyond. " More

By a verified traveler on Wed 20 Oct 2021

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Hotel Description

Family-friendly 4-star hotel near Times Square

City center retreat

With a stay at this Midtown hotel, you'll be steps from Broadway Theatre and August Wilson Theater. Ed Sullivan Theater and Circle in the Square Theater are also within half a mile (1 km).

Family-friendly fun

This hotel features a gym and a rooftop terrace. Families will appreciate the arcade/game room, onsite laundry facilities, and in-room childcare. Relax with a drink at the bar/lounge and enjoy perks like free WiFi.

Free WiFi, iPod docks

The 480 soundproofed guestrooms offer free WiFi and iPod docks. Flat-screen TVs with cable channels provide entertainment options, and other amenities include refrigerators and room service. Change of towels is available on request.

Room, 2 Double Beds, City View (Social)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$153* Per night/room Oct 24 - Oct 25

Room, 1 King Bed, City View (Social)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed (Times Square)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed (Hudson River View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Double Beds (Hudson River View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 2 Double Beds (Times Square)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

M Social Hotel Times Square New York ratings based on 6 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for M Social Hotel Times Square New York

Everyone (2) Couples (1) Family (1)
5 out of 5
Very welcoming and helpful staff. Housekeeping above and beyond.

Posted by on Oct 20, 2021

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Comment from Hotel Management

Oct 20, 2021 by Customer Service

Thank you for the outstanding review, Raia! We're delighted your experience at M Social Hotel was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon!

5 out of 5
Monday night was a fun night in the bar. Patio area was perfect for taking photos of Times Square. The room was clean and comfortable for our 2 night stay. Nice hotel!

Posted by on Jul 28, 2021

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Comment from Hotel Management

Jul 29, 2021 by Customer Service

Thank you for the excellent review! It's lovely you had such a pleasant experience at M Social Hotel Times Square New York! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

5 out of 5

Posted by on Jul 10, 2021

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Comment from Hotel Management

Jul 21, 2021 by Customer Service

Thanks for the amazing rating! We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at M Social Hotel Times Square New York! Have a lovely day!

5 out of 5
Love, love, loved our Hotel lobby ♥️ great family hotel, in Times Square, perfect location to all sights seeing! Highly Recomended!! ⭐️⭐️⭐️⭐️⭐️ Clean towels and made up beds daily! We were here for 3 nights and it’s one of the best places we e stayed!

Posted by on Jul 5, 2021

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Comment from Hotel Management

Jul 6, 2021 by Customer Service

Thank you for the fantastic review! We're delighted your time at M Social Hotel Times Square New York was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience! Have a splendid day!

4 out of 5
A great location. We also chose this hotel because it had an on-site bar and an outside terrace. My companions and I were very disappointed that the bar and terrace were closed to hotel guests because of a private party one evening. We weren't allowed to buy drinks on enjoy an evening on the terrace.

Posted by on Jun 25, 2021

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Comment from Hotel Management

Jul 5, 2021 by Customer Service

Thank you for taking the time to share your review with us. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team. We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

2 out of 5

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 19, 2021 by Customer Service

We appreciate the feedback. We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

About the M Social Hotel Times Square New York

Location 226 W 52nd St, New York, NY 10019

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. Public spaces have free WiFi. Event space at this hotel measures 452 square feet (42 square meters). A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the family-friendly M Social Hotel Times Square New York. This 4-star New York hotel is smoke free.

  • 480 guestrooms or units
  • 33 levels
  • 452 sq ft of conference space
  • 42 sq m of conference space
  • Bar or lounge
  • Deli
  • Supervised kid's activities (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: New York W 32nd St. Station (2 km / 1.2 mi)
  • Metro station: 50 St. Station (Broadway) (0.2 km / 0.1 mi)

Room Amenities

M Social Hotel Times Square New York offers 480 accommodations with iPod docking stations and safes. 46-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • IPod dock
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Beast & Butterflies - This bar specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.17 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 27 per person (approximately)
  • Nearby parking fee: USD 55 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Times Square Novotel
  • Novotel New York Times Square Hotel
  • Novotel Hotel
  • Novotel Hotel New York Times Square
  • Novotel New York Times Square
  • Accor New York City
  • New York City Novotel
  • Novotel Hotel New York
  • Novotel New York City
  • Novotel New York Times Square Hotel New York City
  • Novotel Times Square
  • Novotel Times Square Hotel
  • Novotel New York Times Square
  • M Social Times Square New York
  • M Social Hotel Times Square New York Hotel
  • M Social Hotel Times Square New York New York
  • M Social Hotel Times Square New York Hotel New York

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.