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4.6 out of 5

"Check-in took quite long and the room was not ready when we came, but I could see the staff was doing their best. View was good for my room and it w ... " More

By a verified traveler on Sat 30 Jul 2022

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Hotel Description

Family-friendly 4-star hotel near Times Square

City center retreat

With a stay at this Manhattan hotel, you'll be steps from Times Square Church and Broadway Theatre. August Wilson Theater and Ed Sullivan Theater are also within half a mile (1 km).

Family-friendly fun

This hotel features a restaurant, a gym, and a bar/lounge. Bring the family and enjoy the arcade/game room and kid-friendly dining. Enjoy the a rooftop terrace and perks like free WiFi.

Room, 1 King Bed, City View (Social)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$234* Per night/room Jan 2 - Jan 3

Room, 2 Double Beds, City View (Social)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed (Times Square)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed (Hudson River View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Double Beds (Hudson River View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 2 Double Beds (Times Square)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

M Social Hotel Times Square New York ratings based on 18 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for M Social Hotel Times Square New York

Everyone (8) Couples (2) Family (5)
5 out of 5
Check-in took quite long and the room was not ready when we came, but I could see the staff was doing their best. View was good for my room and it was clean. I had no problem. There was no loud noise to disturb. Bathroom was clean and had necessities. Lack of small hand towel was annoying as we had to use the big shower towel and come time for shower, the towel is wet and feels horrible. They should put at least just 1 hand towel. Easy walking distance from all places including the Carnegie Hall, Times square and other touristy places.

Posted by on Jul 30, 2022

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Comment from Hotel Management

Aug 2, 2022 by Customer Service

Thanks for the lovely review, Bolormaa! We're thrilled you had a fantastic stay at M Social Hotel Times Square New York! We greatly appreciate your understanding during your check-in process. It's excellent your room was refreshed properly and that you appreciated our comfortable and clean facilities as well as our hotel's proximity to the heart of the city. We strive for excellence and your suggestions regarding the bathroom accommodations will help us improve for the future. We look forward to seeing you again soon for and even better experience.

4 out of 5

Posted by , from Bethlehem on Apr 24, 2022

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3 out of 5
I didn’t like that we had to drag our suitcase up to check in just to go back down to first floor to check our bags since check in was at 4. Dropping off bags was not too friendly. Checking in was odd! No pepper line and it’s directly by the elevator! Once checkin you have to take elevator on the other side to your room , which isn’t so bad if we don’t have to wait long! Shower head flow was so bad that I had to tell them how to clean the shower heads! Top if off, no hot water on our serving day from 9am-3pm…..

Posted by , from Beach Park on Apr 24, 2022

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Comment from Hotel Management

Apr 25, 2022 by Customer Service

We appreciate the feedback, Mia. It's unfortunate your time with us was less than ideal. We regret your challenges during check-in and that we couldn't exceed your expectations. We strive to provide all of our guests with the highest caliber service. Your feedback regarding our check-in system is much appreciated. We do hope you give us another opportunity to share a more positive experience with you soon.

5 out of 5
I cant say enough good for the property! I got a welcoming text way before our arrival, the staff on arrival was amazing from the door host to the desk to the bar! This place is top notch with amazing views! More hotels should step up their game to this level!

Posted by on Mar 31, 2022

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Comment from Hotel Management

Apr 6, 2022 by Customer Service

Thank you for the excellent rating, Blayne! We're so glad that you've enjoyed your stay at M Social Hotel Times Square New York so much. It's wonderful to know that your interactions with our staff have been so positive. We strive to provide each guest with exceptional service and we're so glad that several members of our team went above and beyond to ensure your satisfaction. We'll be sure to pass your compliments along to our team. Thanks again for taking the time to share your thoughts with us. We look forward to seeing you again soon. Have a beautiful day!

5 out of 5
Wonderful stay!

Posted by on Dec 27, 2021

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Comment from Hotel Management

Dec 28, 2021 by Customer Service

Thank you for the great rating, Margueritte! We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at M Social Hotel Times Square New York! We hope you plan on staying with us again soon! We're looking forward to your next visit!

5 out of 5

Posted by on Dec 20, 2021

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5 out of 5
It was the fast paced NY environment you look for when visiting Manhattan

Posted by on Dec 14, 2021

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Comment from Hotel Management

Dec 14, 2021 by Customer Service

Thank you for leaving us this wonderful review, Daniel! We're thrilled your time at M Social Hotel Times Square New York was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience!

5 out of 5
This is a great place to stay! Very prime location/short walking distance to the tourist spot of Times Square and restaurants. Clean elevators and lobby. The bar lobby area was always kept clean as well and very lively in the evening. Check-in was easy and smooth, staff was friendly and welcoming to offer any advice on New York safety and things to do. Special thank you to the two woman on staff who offered honest advice for a woman traveling alone. Our room was on the 28th floor and had a really great view. We didn’t hear any noise from neighbors or from the street. Our room was cleaned daily while we were out. I will definitely stay here again next time I’m in NY. Thank you!

Posted by on Nov 11, 2021

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Comment from Hotel Management

Nov 11, 2021 by Customer Service

Thank you for taking the time to leave this wonderful review, Priscilla! We're thrilled to know you enjoyed your stay at M Social Hotel Times Square New York so much! We strive for excellence so we're pleased to hear you appreciated not only our prime location and cleanliness, but also our services, kind staff, and great views! Your praise lets us know we're succeeding! We can't wait to host you again for yet another unforgettable visit! Have a lovely day!

5 out of 5
Nice, modern hotel. Comfortable bed. Located next to everything (restaurants, theaters, parks, etc). Very convenient.

Posted by , from NEWARK on Nov 8, 2021

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Comment from Hotel Management

Nov 8, 2021 by Customer Service

We loved reading your great review, Sean! Our team will be excited to hear how much you appreciated our accommodations. We're happy you enjoyed our amazing staff too, and that your overall experience with us did not disappoint. Thank you for giving us the opportunity to gain your trust. We hope to see you again soon.

5 out of 5
Very welcoming and helpful staff. Housekeeping above and beyond.

Posted by on Oct 20, 2021

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Comment from Hotel Management

Oct 20, 2021 by Customer Service

Thank you for the outstanding review, Raia! We're delighted your experience at M Social Hotel was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon!

About the M Social Hotel Times Square New York

Location 226 W 52nd St, New York, NY 10019

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. Public spaces have free WiFi. Event space at this hotel measures 452 square feet (42 square meters) and includes conference space. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the family-friendly M Social Hotel Times Square New York. This 4-star New York hotel is smoke free.

  • 480 guestrooms or units
  • 33 levels
  • 452 sq ft of conference space
  • 42 sq m of conference space
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Gift shop
  • Newspapers for purchase
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Grand Central - 42 St. Station (1.9 km / 1.2 mi)
  • Metro station: 50 St. Station (Broadway) (0.2 km / 0.1 mi)

Room Amenities

M Social Hotel Times Square New York offers 480 accommodations with iPod docking stations and safes. 46-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • IPod dock
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Beast & Butterflies - This bar specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 75 lbs)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.17 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 27 for adults and USD 13.5 for children (approximately)
  • Nearby parking fee: USD 55 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New York Times Square Novotel
  • Novotel New York Times Square Hotel
  • Novotel Hotel
  • Novotel Hotel New York Times Square
  • Novotel New York Times Square
  • Accor New York City
  • New York City Novotel
  • Novotel Hotel New York
  • Novotel New York City
  • Novotel New York Times Square Hotel New York City
  • Novotel Times Square
  • Novotel Times Square Hotel
  • Novotel New York Times Square
  • M Social Times Square New York
  • M Social Hotel Times Square New York Hotel
  • M Social Hotel Times Square New York New York
  • M Social Hotel Times Square New York Hotel New York

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.