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4.7 out of 5

"Of course the Mandarin is always so lovely. Only issue was with the dining as they seemed a bit short staffed for breakfast/brunch. Also the menu is q ... " More

By a verified traveler on Sun 09 May 2021

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Hotel Description

5-star luxury hotel near Central Park, connected to a shopping center

Heart of New York

A stay at this Midtown hotel places you steps from Columbus Circle and a 5-minute walk from Central Park. Lincoln Center and Metropolitan Opera House are also within half a mile (1 km).

Luxury amenities

A full-service spa, a gym, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. Make the most of the indoor pool and gym, and relax with drinks at one of the 2 bars/lounges.

Soaking tubs, WiFi

Boasting deep soaking bathtubs, the 244 guestrooms also offer WiFi and 24-hour room service. Flat-screen TVs, minibars, and premium bedding are also available.

Hudson River View, Room, 2 Twin Beds, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
$695* Per night/room Jan 4 - Jan 5

Central Park View, Premier Room, 1 King Bed, Park View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, View (Bathtub with Grab Handles)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Central Park View, Room, 1 King Bed, Park View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Twin Beds, Accessible, View (Bathtub with Grab Handles)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Central Park View, Premier Suite, Park View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Mandarin Oriental, New York ratings based on 11 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Mandarin Oriental, New York

Everyone (4) Couples (1)
5 out of 5
Best hotel in NYC

Posted by on May 23, 2021

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Comment from Hotel Management

May 25, 2021 by Reservations Department

Thank you

4 out of 5
Of course the Mandarin is always so lovely. Only issue was with the dining as they seemed a bit short staffed for breakfast/brunch. Also the menu is quite limited but the hotel is wonderful.

Posted by on May 9, 2021

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Comment from Hotel Management

May 25, 2021 by Reservations Department

Thank you for your feedback. We look forward to welcoming you back.

5 out of 5

Excellent hotel

THe staff was helpful and accomodating. The location is excellent and great for getting around the city. The accommodations and service were as you would expect from the Mandarin Oriental company - top notch.

Posted by on Jan 1, 2017

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Comment from Hotel Management

Mar 11, 2019 by Mandarin Oriental, New York Management Team

Dear Suki, We truly appreciate the time you took to write such a lovely review of your stay with us at Mandarin Oriental, New York. We look forward to welcoming you back again for a future stay. Warm Regards,

5 out of 5

Hotel in a great location. Staff is exceptionally

Pros: Hotel in a great location. Staff is exceptionally nice
Cons: That's not even a hot water or coffee maker in the room. That's kind of inconvenient
Location: Great location for Lincoln Center theater Central Park. Super convenient to many things.

Posted by , from san Francisco on Oct 26, 2016

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5 out of 5

As good as it gets

It's been a long while since we last stayed at this hotel, and returning was a great experience. We took advantage of a pricing promotion and upgraded to a Hudson view suite that was recently renovated. Everything was perfect, from furnishings to technology to staff to housekeeping. In spite of the high rates, it's a great value because the hotel delivers an uncompromising 5 star experience.

Posted by , from Litchfield, CT on Jul 15, 2016

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5 out of 5

It's New York-So its pricey. But I Loved it!

Pros: Close restaurants, Quiet, near central park, near shopping
It is very well located across from Central Park and next door to a shopping mall. The hotel is nice and clean and the hotel room was beautiful and very clean, as well. Our room had a seperate bathroom with a nice big tub and two sinks. I would give everything at this hotel five stars. The spa was wonderful and very relaxing. We were in town for a Bradway show and it was one of the best stays in NYC I have ever had. I would recommend it to anyone. The only thing is the cost , everything is costly, but it is NYC that is a fact of life!!

Posted by , from North Carolina on Feb 4, 2011

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3 out of 5

A Beautiful Hotel

We loved the location and the hotel. We did have an unpleasant experience and I feel that the hotel should of been more attentive. On the second night at the hotel the blow dryer in the bathroom disintegrated, throwing out electrical sparks, several of which hit me causing small burns on my face and chest. I called the front desk and they sent a new one, but when I asked for help to get some kind of cream to deal with the burns, they told me to go to the spa and the lady said she had nothing for that kind of burn and that I should ask for aloh, and later I spoke to someone at the front desk who told me to go to a drug store. This isn't what I expected at a 5 star hotel. On the night before I left, I got a call from security asking for the details. They did send a basket of fruit with no note, so I can only assume that it was for the incident, but I was left feeling a bit abandoned by the hotel.

Posted by on Jun 6, 2010

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5 out of 5

The best in town

i have had the pleasure of staying at the mandarin 9 days! with a central park view , worth every penny since nothing beats a sunrise from the upper east side over central park""wow"" . tThe concierge is the best he knew my name and always asked which diffcult restaurant or broadwy show i wanted that night and he delivered, the spa suite $1,000.00 extra for 4 hours was a nice experience too. This hotel is ina great location and the staff was friendly and knowledgeabe, i have stayed at other 5 stars in town that are more expensive and deliver less and older 5 stars where the rooms were musty , you won't have this problem worth every dollar.

Posted by on Sep 8, 2008

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5 out of 5

Perfect!!!!

This is the perfect NYC hotel. Location, service, rooms, views, shopping.... everything is perfect. We have stayed at other hotels in the city, some much less expenseive, some much more expensive. We will never stay anywhere other than the Mandarin again. The service is what sets this property apart from other similar hotels. Spend the extra money and stay at this hotel... It is worth it.

Posted by on Sep 2, 2007

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5 out of 5

Five Star Experience

We are frequent travelers for both business and leisure, and decided to try the Mandarin for my wife's birthday./July 4th in NYC. Although a little pricier than our usual fare, we decided to splurge on a Park-view room and it was well worth it. From the moment we arrived everything was perfect. At this level you expect exceptional service and attention to all the fine details, and we were not in the least disappointed. The complete experience was fabulous, and we will return when ready to indulge again.

Posted by on Aug 8, 2007

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Property Features

Mandarin Oriental, New York offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center, a meeting room, and limo/town car service. A sauna, tour/ticket assistance, and multilingual staff are also featured at the luxury Mandarin Oriental, New York. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee. This 5-star New York hotel is smoke free.

  • 244 guestrooms or units
  • 54 levels
  • 2 bars or lounges
  • Built in 2003
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Penn Station (2.9 km / 1.8 mi)
  • Metro station: 59 St. - Columbus Circle Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Mandarin Oriental, New York offers 244 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This New York hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. Microwaves, refrigerators, and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 11:00 AM.

MO Lounge - This restaurant specializes in local and international cuisine. Guests can enjoy drinks at the bar. Reservations are required.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby
  • Yoga classes/instruction on site

Spa Services

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub and a steam room.

The spa is open select days.

  • Spa tub in spa
  • Number of treatment rooms 6
  • Steam room in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 95.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 250 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 25 lbs

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a smoke detector, a security system, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service.

  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 40.12 and USD 40.12 per person (approximately)
  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Airport shuttle fee: USD 273 per vehicle (one-way)
  • Self parking fee: USD 54 per day
  • Valet parking fee: USD 85.00 per day
  • Pet fee: USD 250 per accommodation, per stay
  • Rollaway bed fee: USD 95.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mandarin Oriental New York Hotel
  • Mandarin Oriental Hotel New York
  • Mandarin Oriental New York
  • New York Mandarin Oriental
  • Mandarin New York City
  • Mandarin Oriental New York City
  • Mandarin Oriental, New York Hotel New York City
  • New York City Mandarin Oriental
  • Mandarin Oriental, York York
  • Mandarin Oriental, New York Hotel
  • Mandarin Oriental, New York New York
  • Mandarin Oriental, New York Hotel New York

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.