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"We came in and there was leftover food from other guest in the refrigerator. Shower leaked water everywhere and same with sink. No housekeeping. It wa ... " More

By a verified traveler on Sun 25 Oct 2020

Hotel Description

4-star hotel near The Oculus

Central New York getaway

With a stay at this Manhattan hotel, you'll be steps from The Oculus and National September 11 Memorial. Wall Street and One World Trade Center are also within half a mile (1 km).

Business services

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 9 conference rooms, as well as the 24-hour business center and free WiFi in public areas. A bar/lounge, a 24-hour front desk, and a coffee shop are also provided.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 569 guestrooms also offer MP3 docks and plasma TVs with cable channels. Other amenities include WiFi, first-run movies, and minibars.

Suite, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior King Suite City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Millennium Hilton New York Downtown ratings based on 22 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Millennium Hilton New York Downtown

Everyone (12) Couples (4) Family (7)
2 out of 5
For the chain this hotel is apart of and the location

Posted by on Oct 26, 2020

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Comment from Hotel Management

Oct 27, 2020 by Customer Service

We appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you. Jason Tresh General Manager

3 out of 5
We came in and there was leftover food from other guest in the refrigerator. Shower leaked water everywhere and same with sink. No housekeeping. It was very disappointing.

Posted by on Oct 25, 2020

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Comment from Hotel Management

Oct 26, 2020 by Customer Service

We appreciate the feedback. We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves. Jason Tresh General Manager

4 out of 5
No fridge, and no internet service. The room was ok.

Posted by , from Brooklyn, NY on Oct 18, 2020

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Comment from Hotel Management

Oct 19, 2020 by Customer Service

Thank you for taking the time to share your 4/5 review with us, Patrice. We're thrilled to hear you had such an enjoyable experience with us. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback regarding our amenities to the appropriate members of our team so that we may improve moving forward. We're looking forward to sharing a more enjoyable experience with you soon. Thank you again and have a lovely day! Jason Tresh General Manager

5 out of 5

Posted by on Oct 4, 2020

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Comment from Hotel Management

Oct 5, 2020 by Customer Service

Thank you for the 5 out of 5 rating! We're thrilled to see how much you enjoyed staying at Millennium Hilton New York Downtown. We look forward to hosting​ you again in the near future! Thank you again for sharing. Have a terrific day! Jason Tresh General Manager

1 out of 5

Posted by on Oct 2, 2020

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Comment from Hotel Management

Oct 2, 2020 by Customer Service

We appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Jason Tresh General Manager

3 out of 5
There was a nail in the carpet by the bed the cut me. Although the view was great on the 50 floor the room service took about an hour and a half to bring two robes

Posted by , from Bronx on Oct 1, 2020

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Comment from Hotel Management

Oct 2, 2020 by Customer Service

We appreciate you taking the time to share your feedback, Jay. We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon. Jason Tresh General Manager

4 out of 5

Posted by on Sep 22, 2020

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Comment from Hotel Management

Sep 22, 2020 by Customer Service

Thank you for this lovely rating! We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Millennium Hilton New York Downtown. We'd like to share an even better experience with you soon. Have a nice day! Jason Tresh General Manager

3 out of 5
El hotel no informo que todo esta fuera de servicio y no tenian agua en la habitacion

Posted by , from Dominican Republic on Aug 28, 2020

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Comment from Hotel Management

Aug 28, 2020 by Customer Service

Gracias por compartir, TatianaHinojosa. Nos decepciona ver que su estadía con nosotros no cumplió con todas sus expectativas. Nos esforzamos por brindar a cada huésped una excelente experiencia. Háganos saber si hay algo que podamos hacer para adaptarse mejor a usted. Esperamos que vuelva pronto a visitarnos para una experiencia más positiva. Steve Foster Director of Front Office Operations

1 out of 5
Dirty rooms stAins all over rug and bed staff had huge attitudes

Posted by on Jun 6, 2020

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Comment from Hotel Management

Jun 10, 2020 by Customer Service

We appreciate you taking the time to reach out to us, Steve. We're very concerned to read that your experience at our hotel was anything less than ideal. Could you please private message us with your reservation details from your stay including your full name, stay dates and your confirmation/reservation number so that we may look into this further? Thank you. Steve Foster Director of Front Office Operations

4 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 14, 2020 by Customer Service

Thanks for the 4/5 rating! We're thrilled you enjoyed your time at Millennium Hilton New York Downtown so much! We look forward to sharing an even better experience with you soon. Have a lovely day! Boris Guerov General Manager

About the Millennium Hilton New York Downtown

Location 55 Church Street, New York, NY 10007

Renovations + Closures

The following facilities or services will be unavailable from March 20 2020 to September 30 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Fitness facilities
  • Parking area
  • Swimming pool

Property Features

Millennium Hilton New York Downtown offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 3000 square feet (279 square meters) and includes a conference center. The business-friendly Millennium Hilton New York Downtown also features multilingual staff, concierge services, and complimentary newspapers in the lobby. This 4-star New York hotel is smoke free.

  • 1 building
  • 569 guestrooms or units
  • 55 levels
  • 3000 sq ft of conference space
  • 279 sq m of conference space
  • Built in 1992
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

RV, bus, truck parking (surcharge)

Transport

  • Airport: John F. Kennedy Intl. Airport (JFK) (33.4 km / 20.7 mi)
  • Train station: New York Christopher St. Station (3 km / 1.9 mi)
  • Metro station: Cortlandt St. Station (0.1 km / 0.1 mi)
  • Parking: RV/bus/truck parking available for a surcharge

Room Amenities

Millennium Hilton New York Downtown offers 569 accommodations with MP3 docking stations and minibars. Pillowtop beds feature premium bedding. 42-inch plasma televisions come with premium cable channels, first-run movies, and video-game consoles. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include laptop-compatible safes and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • MP3 dock
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Church and Dey - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12.95 per hour (rates may vary)
  • Fee for in-room wired Internet: USD 12.95 per day (rates may vary)
  • Nearby parking fee: USD 60 per day(1000 ft away; open 24 hours)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Millenium
  • Millenium Hilton
  • Millenium Hilton Hotel
  • Millenium Hilton Hotel New York
  • Millenium Hilton New York
  • Millenium Hilton Hotel New York City
  • Millennium Hilton New York Downtown Hotel
  • Millennium Hilton Hotel
  • Millennium Hilton
  • Millennium Hilton York York
  • Millennium Hilton New York Downtown Hotel
  • Millennium Hilton New York Downtown New York
  • Millennium Hilton New York Downtown Hotel New York

You should know

  • Pool access available from 7:00 AM to 9:30 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.