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Refinery Hotel

5-star property
63 W 38th St, New York, NY 1-855-201-7819

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4.1 out of 5
Very good!
See all 15 Travelocity Reviews

"Great hotel but I’m surprised it is considered five stars. Room wasn’t ready until 4:00pm and I’m pretty sure they forgot we were there to check in u ... " More

By a verified traveler on Tue 24 Dec 2019

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Hotel Description

5-star luxury hotel near 5th Avenue

In New York

A stay at this Midtown hotel places you steps from Bryant Park and a 5-minute walk from 5th Avenue. Macy's and Times Square are also within half a mile (1 km).

Dining, fitness center

The hotel's fitness center, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and valet parking. A restaurant, concierge services, and free newspapers are also provided.

Free WiFi, iPod docks

Boasting comforts like Frette Italian sheets and down comforters, the 197 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include iPod docks, minibars, and room service.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Atelier Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Refinery Hotel ratings based on 15 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Refinery Hotel

Everyone (6) Couples (4) Family (4)
3 out of 5
Great hotel but I’m surprised it is considered five stars. Room wasn’t ready until 4:00pm and I’m pretty sure they forgot we were there to check in until I went up a second time to see about our room status. Kind of annoying when you have plans made. Seemed like a lot of other people waiting as well. No refrigerator in the room, only the mini bar fridge to sell you overpriced items. Cool place but for $350 a night I may try to find other places on my next tirip in to NYC.

Posted by on Dec 24, 2019

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5 out of 5
The Refinery is a great hotel in the perfect location! Very large room (we booked deluxe double) and within walking distance to Times Square, Broadway shows and Rockefeller Center.

Posted by on Dec 16, 2019

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5 out of 5
Great location 10 minutes walk to Theater and Time square Lots places to eat , specially there Restaraunt Parker Great Bar with some Jazz Friday and Saturday

Posted by on Nov 30, 2019

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1 out of 5
Check in took forever. I had to wait for a while and then their credit machine wasn’t working

Posted by on Nov 25, 2019

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4 out of 5
Location, friendly service, large rooms. Wish we were told to make reservations for the roof top apond arrival. We had a great experience.

Posted by on Nov 24, 2019

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5 out of 5
Met with a friendly staff even at a 1am check in. Property was in a great location, close enough to walk to all midtown destinations and a few blocks to all major subway lines. Rooftop bar was awesome as was the jazz bar. Restaurant was very nice although my wife didn’t feel the burger was as great as I felt the duck was. Bartenders were “on point” handled the rush seemingly without breaking a sweet. The cleaning staff was awesome. Sight lines were great with views of the Empire State Building.

Posted by on Sep 9, 2019

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5 out of 5
I have stayed all over the world and you can usually find something you don't like about where you stay. Like the customer service, cleanliness of the rooms and the hotel itself or making a reservation at one of the bar-restaurants. But staying here changes all of that. From the moment I check in to the hotel with Gabriel and the excellent customer service with a smile and the finesse he has with each person he comes in contact with to the service we received at the rooftop bar for my wife's 40th where we were taken care of by our server Amy to the last experience we received by Bobby the door man who always had a smile and helped us with our bags after he hailed us a cab for departure back to Florida. I recommend this place to everyone who wants to experience what customer service is all about. 11 stars for this place!! Keep on doing what you're doing.

Posted by on Aug 4, 2019

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5 out of 5

Posted by on Aug 3, 2019

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5 out of 5

Posted by on Jul 27, 2019

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3 out of 5
Pretty boutique hotel. Nice bathroom. Spacious for a city room. Texts from concierge ensuring satisfaction with room, when I first checked in - and responsive. Like Vegas hotels. My only issue was staff member entered my room while I was actively and obviously in the shower despite indicating my request for privacy. Spoke w management, and despite my tremendous discomfort with the episode, I was made to feel responsible.

Posted by on Jul 15, 2019

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About the Refinery Hotel

Location 63 W 38th St, New York, NY 10018

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the luxury Refinery Hotel. For a fee, parking is available. This 5-star New York hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 12 levels
  • 2 bars or lounges
  • Built in 1912
  • Dining venue
  • Coffee shop
  • Terrace on the roof
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: LaGuardia Airport (LGA) (15.7 km / 9.8 mi)
  • Train station: Grand Central - 42 St. Station (0.9 km / 0.6 mi)
  • Metro station: 42 St. - Bryant Pk. Station (0.2 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Refinery Hotel offers 197 air-conditioned accommodations with iPod docking stations and minibars. Beds feature Frette Italian sheets, down comforters, and premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Parker and Quinn - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Winnies - Onsite lobby lounge. Open daily.

Rooftop Bar - This rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 20.00 per night.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 40 lbs)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 34.43 per accommodation, per night

The resort fee includes:

  • Health club access
  • Fitness center access
  • Internet access

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 30 per person (approximately)
  • Valet parking fee: USD 72.00 per night
  • Crib (infant bed) fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Refinery
  • Refinery Hotel
  • Refinery Hotel New York
  • Refinery New York
  • Refinery
  • Refinery Hotel Hotel
  • Refinery Hotel New York
  • Refinery Hotel Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Awards & Affiliations

The property is a member of the Small Luxury Hotels of the World.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.