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Refinery Hotel

5-star property
63 W 38th St, New York, NY 1-855-201-7819

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4.4 out of 5
Excellent!
See all 19 Travelocity Reviews

"The refinery hotel is in a great location near all the must see attractions in midtown Manhattan. The hotel staff was very nice and attentive to our n ... " More

By a verified traveler on Mon 14 May 2018

Points Of Interest

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Hotel Description

5-star luxury hotel near 5th Avenue

New York retreat

A stay at this Midtown hotel places you steps from Bryant Park and a 5-minute walk from 5th Avenue. Madison Square Garden and Macy's are also within half a mile (1 km).

Dining, fitness center

The hotel's fitness center, a rooftop terrace, and 2 bars/lounges are among the featured amenities. Traveling on business? Take advantage of the free WiFi in public areas, express check-in, and valet parking. A restaurant, a 24-hour front desk, and a coffee shop are also provided.

Free WiFi, iPod docks

Boasting comforts like Frette Italian sheets and down comforters, the 197 guestrooms also offer free WiFi and LCD TVs with cable channels. IPod docks, minibars, and room service are also available.

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$199* Per night/room Jan 5 - Jan 6

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Atelier Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Refinery Hotel ratings based on 19 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Refinery Hotel

Everyone (11) Couples (4) Family (4)
5 out of 5
Great location 10 minutes walk to Theater and Time square Lots places to eat , specially there Restaraunt Parker Great Bar with some Jazz Friday and Saturday

Posted by on Nov 30, 2019

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1 out of 5
Check in took forever. I had to wait for a while and then their credit machine wasn’t working

Posted by on Nov 25, 2019

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4 out of 5
Location, friendly service, large rooms. Wish we were told to make reservations for the roof top apond arrival. We had a great experience.

Posted by on Nov 24, 2019

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5 out of 5
Met with a friendly staff even at a 1am check in. Property was in a great location, close enough to walk to all midtown destinations and a few blocks to all major subway lines. Rooftop bar was awesome as was the jazz bar. Restaurant was very nice although my wife didn’t feel the burger was as great as I felt the duck was. Bartenders were “on point” handled the rush seemingly without breaking a sweet. The cleaning staff was awesome. Sight lines were great with views of the Empire State Building.

Posted by on Sep 9, 2019

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5 out of 5
I have stayed all over the world and you can usually find something you don't like about where you stay. Like the customer service, cleanliness of the rooms and the hotel itself or making a reservation at one of the bar-restaurants. But staying here changes all of that. From the moment I check in to the hotel with Gabriel and the excellent customer service with a smile and the finesse he has with each person he comes in contact with to the service we received at the rooftop bar for my wife's 40th where we were taken care of by our server Amy to the last experience we received by Bobby the door man who always had a smile and helped us with our bags after he hailed us a cab for departure back to Florida. I recommend this place to everyone who wants to experience what customer service is all about. 11 stars for this place!! Keep on doing what you're doing.

Posted by on Aug 4, 2019

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5 out of 5

Posted by on Aug 3, 2019

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5 out of 5

Posted by on Jul 27, 2019

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3 out of 5
Pretty boutique hotel. Nice bathroom. Spacious for a city room. Texts from concierge ensuring satisfaction with room, when I first checked in - and responsive. Like Vegas hotels. My only issue was staff member entered my room while I was actively and obviously in the shower despite indicating my request for privacy. Spoke w management, and despite my tremendous discomfort with the episode, I was made to feel responsible.

Posted by on Jul 15, 2019

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4 out of 5

Posted by on Jul 13, 2019

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5 out of 5

Posted by on Mar 10, 2019

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Comment from Hotel Management

Apr 9, 2019 by Angela Archunde

I am so happy to hear you enjoyed your stay! If you have the opportunity, please share your experience on Trip Advisor as well! We look forward to welcoming you back in the near future!

About the Refinery Hotel

Location 63 W 38th St, New York, NY 10018

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the luxury Refinery Hotel. For a fee, parking is available. This 5-star New York hotel is smoke free.

  • 1 building
  • 197 guestrooms or units
  • 12 levels
  • 2 bars or lounges
  • Built in 1912
  • Dining venue
  • Coffee shop
  • Terrace on the roof
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (14.3 km / 8.9 mi)
  • Train station: New York Grand Central Terminal Station (0.9 km / 0.6 mi)
  • Metro station: 42 St. - Bryant Pk. Station (0.2 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Refinery Hotel offers 197 air-conditioned accommodations with iPod docking stations and minibars. Beds feature Frette Italian sheets, down comforters, and premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and irons/ironing boards. Refrigerators, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator available
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Parker and Quinn - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Winnies - Onsite lobby lounge.

Rooftop Bar - This rooftop bar serves light fare only. Guests can enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 20.00 per night.

Pets

  • Pets are welcome
  • Only dogs and cats are allowed
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 30 per person (approximately)
  • Valet parking fee: USD 72.00 per night
  • Crib (infant bed) fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Refinery
  • Refinery Hotel
  • Refinery Hotel New York
  • Refinery New York
  • Refinery
  • Refinery Hotel Hotel
  • Refinery Hotel New York
  • Refinery Hotel Hotel New York

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Awards & Affiliations

  • The property is a member of the Small Luxury Hotels of the World.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.