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"Check in took to long and online check in was not working properly " More

By a verified traveler on Sun 18 Feb 2024

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Hotel Description

Hotel near Broadway in New York

Manhattan stay

At this Manhattan hotel, you'll be well placed to visit Broadway and Times Square, both within a 5-minute walk. Central Park and Rockefeller Center are also within half a mile (1 km).

Business services

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a coffee shop, and a snack bar/deli are also offered.

Traditional Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$195* Per night/room Mar 24 - Mar 25

Executive Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton New York Times Square Hotel ratings based on 44 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton New York Times Square Hotel

Everyone (15) Couples (6) Family (19)
5 out of 5
Check in took to long and online check in was not working properly

Posted by on Feb 18, 2024

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5 out of 5
Clean, close to town, great tv

Posted by , from STANLEY on Feb 11, 2024

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5 out of 5
Nicer and quieter area

Posted by on Jan 28, 2024

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5 out of 5
the view from the 50th floor was great

Posted by on Oct 24, 2023

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4 out of 5
Me gustó pero está un poco viejo

Posted by , from Mexico on Oct 3, 2023

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3 out of 5

Posted by on Oct 3, 2023

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3 out of 5
Ridiculously overpriced and they nickel and dime you with extra fees for everything.

Posted by on Sep 23, 2023

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4 out of 5

Posted by on Sep 10, 2023

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5 out of 5

Posted by on Sep 4, 2023

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5 out of 5
It was near to everything which is nice.

Posted by on May 12, 2023

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About the Sheraton New York Times Square Hotel

Location 811 7th Ave, New York, NY 10019

Property Features

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and 33 meeting rooms are available. Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square meters) and includes a conference center. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee. This New York hotel is smoke free.

  • 1780 guestrooms or units
  • 50 levels
  • 1962 buildings
  • 36000 sq ft of conference space
  • 3344 sq m of conference space
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Grand Central - 42 St. Station (1.5 km / 1 mi)
  • Metro station: 7 Av. Station (E 53rd St.) (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton New York Times Square Hotel offers 1780 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM.

Hudson Market - This café specializes in American cuisine and serves breakfast only.

Library Bar - This café specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Car not required
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 30.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35–40 per person
  • Fee for in-room wireless internet: USD 19.95 per day (rates may vary)
  • Self parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton New York Times Square
  • New York Times Square Sheraton
  • Sheraton New York City
  • Sheraton Hotel New York Times Square
  • Sheraton New York Times Square
  • Sheraton New York Times Square Hotel
  • New York City Sheraton
  • Sheraton Hotel New York
  • Sheraton New York Times Square
  • Sheraton New York Hotel & Towers
  • Sheraton New York Hotel And Towers
  • Sheraton New York Towers
  • Sheraton New York Times Square Hotel Hotel
  • Sheraton New York Times Square Hotel New York
  • Sheraton New York Times Square Hotel Hotel New York

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.