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The Plaza Hotel

5-star property
768 Fifth Avenue, New York, NY 1-855-201-7819
4.6 out of 5
Wonderful!
See all 9 travelocity Reviews

"For the price you pay per night, free wifi is expected. Although the room has an ice bucket, there is no ice machine on the floor. I had to call house ... " More

By a verified traveler on Wed 16 Feb 2022

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Hotel Description

Family-friendly 5-star hotel near Times Square

City center stay

Within a 10-minute walk of this Manhattan hotel, you'll find Central Park and Rockefeller Center. Broadway and Times Square are also within 2 miles (3 km).

Luxury amenities

A full-service spa, a 24-hour gym, and a restaurant are all featured at this luxury hotel. Families will appreciate the onsite laundry facilities and in-room childcare. Traveling on business? Take advantage of the 9 conference rooms, 24-hour business center, and airport shuttle.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$613* Per night/room Jan 31 - Feb 1

Suite, 1 King Bed with Sofa bed, Accessible (Pulitzer Fifth Ave - ADA)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom Penthouse Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Fitzgerald Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe 2 Queens

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Terrace Room King

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Plaza Hotel ratings based on 9 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Plaza Hotel

Everyone (8) Couples (1) Family (1)
5 out of 5
For the price you pay per night, free wifi is expected. Although the room has an ice bucket, there is no ice machine on the floor. I had to call housekeeping to bring up some ice and of course, you have to tip. I don't appreciate being nickel and dimed at this level of hotel. The room was gorgeous and the staff were all wonderful.

Posted by , from Newtown on Feb 16, 2022

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Comment from Hotel Management

Mar 4, 2022 by Ted Selogie, General Manager

Dear Guest, We are delighted to hear that you had an enjoyable experience. Thank you for your kind words and we look forward to having you with us again soon. Warm regards,

5 out of 5

Posted by on Dec 16, 2019

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Comment from Hotel Management

Dec 17, 2019 by Allison K.

Thank you for sharing a terrific, five-star rating!

5 out of 5

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 10, 2019 by Allison K.

Thank you for the fabulous rating! We appreciate you choosing The Plaza and hope to have you join us again soon!

5 out of 5
The hotel has a perfect location on both 5th Avenue & Central Park South. The experience was perfect

Posted by on Nov 4, 2019

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Comment from Hotel Management

Nov 13, 2019 by Michael W.

Thank you for taking the time to share your experience. We are glad to know that you enjoyed our central location and that your stay was a prefect 5 out of 5! We hope for the opportunity to welcome you again, and that your next visit will be as pleasant as the last.

5 out of 5
An amazing experience! The hotel is iconic and beautiful!

Posted by on Apr 15, 2019

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Comment from Hotel Management

Apr 15, 2019 by Allison K.

Thank you for sharing such a glowing review - we appreciate your feedback!

5 out of 5

Wife's birthday trip

The hotel was an amazing experience Arrived slightly early front of house was so accommodating .The room was magnificent. I would like to say how attentive the housekeeping was went above and beyond.The palm room was what we expected history and splendour and the service was exceptional. The shops and food hall was great Todd English you have to try. Will be back in August. Thank you

Posted by , from Alabama on Mar 6, 2018

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Comment from Hotel Management

Mar 16, 2018 by Allison K.

Thank you for taking the time to share your feedback following your recent visit to The Plaza for your wife's birthday celebration! We are delighted to receive your kind comments and will ensure that they are celebrated with our teams with great pride. Thank you for choosing our hotel for your stay in NYC and we hope to welcome you back again soon!

1 out of 5

champagne and caviar stay, received a cool aid exp

Asked for ice and coffee every night. Staff failed to accommodate. Did not receive turndown service. Night of leaving manager finally called. However 10 hours before flight home nothing was done. spent 10k for a week stay with expenses. Felt like I was ripped off.

Posted by , from florida on Sep 30, 2017

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Comment from Hotel Management

Oct 4, 2017 by Allison K.

Thank you for taking the time to share your feedback regarding your recent visit. We are disheartened to hear of the shortcomings experienced and will ensure prompt attention of these matters is addressed with our teams accordingly. I understand that our Manager on Duty has made further contact with you after your recent departure to discuss and express our apologies for these inconveniences. Please do not hesitate to contact us directly to be of any further assistance. Thank you for choosing The Plaza and for sharing your feedback. It is feedback such as this that will allow us the opportunity to exceed your expectations in the future.

5 out of 5

Fabulous Stay!

Pros: Absolutely everything!
Cons: Nothing
Location: Shopping on Fifth Avenue, excellent restaurants, close to theatre district and museums
It was an absolutely wonderful experience from the time I checked in until the time I left!!!!

Posted by on Aug 15, 2017

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Comment from Hotel Management

Aug 23, 2017 by Allison K.

Thank you for your glowing review! We are delighted that your experience was a memorable one. We will be sure to share your kind comments with our teams. Thank you for choosing The Plaza, we hope to welcome you back again soon!

5 out of 5

BEST HOTEL EVER!

Pros: I loved everything about this hotel! The location is close enough in walking distance to Times Square without it being too close.
Cons: Nothing in my opinion!
Location: Walking distance to Times Square and Central Park. I mean, it's New York City! You can do everything and anything you want at any time of day!
I knew that staying at the Plaza Hotel would be an experience in itself but I had no idea just how awesome it would be! The hotel is gorgeous of course and the staff was more than welcoming. The only issue we had was with our shower head in the bathroom. It was spraying water like crazy and even though we reported it twice, the hotel was very apologetic and had it fixed immediately! They kept saying how sorry they were and even sent us up a complimentary bottle of bubbly which for us first time visitors to New York was just such a treat! I don't know if I will ever be able to afford staying there again, but this hotel stay made my first trip to New York all that more memorable.

Posted by , from Mesa, AZ on Mar 23, 2015

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About the The Plaza Hotel

Location Fifth Avenue at Central Park South, New York, NY 10019

Property Features

The Plaza Hotel offers its guests a full-service spa, a sauna, and a 24-hour fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 21500 square feet (1997 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury The Plaza Hotel. An airport shuttle during limited hours is available for a fee. For a fee, parking is available.

  • 282 guestrooms or units
  • 20 levels
  • 21500 sq ft of conference space
  • 1997 sq m of conference space
  • Built in 1907
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Internet access in public areas - high speed

Parking

Valet parking (surcharge)

Transport

  • Train station: Grand Central - 42 St. Station (1.8 km / 1.1 mi)
  • Metro station: 5 Av.- 60 St. Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Plaza Hotel offers 282 accommodations with DVD players and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

The Palm Court - This restaurant specializes in American cuisine and serves breakfast and dinner.

Champagne Bar - Onsite Champagne bar. Open daily.

Todd English Food Hall - This restaurant specializes in international cuisine and serves breakfast only. Open daily.

Champagne Bar - This restaurant serves lunch and dinner. Open daily.

The Plaza Food Hall - This delicatessen specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Health or beauty spa nearby
  • Hiking/biking trails nearby

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The Plaza Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 95.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property does not allow photography in the lobby; photography may also be restricted in other areas of the building.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Eurocard. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per day
  • Resort fee: USD 74.58 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 60 and USD 120 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.95 per night (rates may vary)
  • Airport shuttle fee: USD 248 per person (one way)
  • Airport shuttle fee per child: USD 248 (one-way), (up to 12 years old)
  • Valet parking fee: USD 95.00 per day
  • Rollaway bed fee: USD 95.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • The Plaza Hotel Hotel
  • Plaza Hotel
  • Plaza Hotel New York
  • Plaza New York
  • Plaza New York City
  • Plaza Hotel New York City
  • The Plaza Hotel New York
  • The Plaza Hotel Hotel New York

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Historic Hotels of America.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.