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"Con: Major turn off for us was the security scanner upon entry to hotel each time. The staff at the breakfast buffet need improvement. They did not we ... " More

By a verified traveler on Thu 31 Dec 2015

Hotel Description

5-star luxury resort near Riverside

Heart of Phnom Penh

Within a 15-minute walk of this Chamkar Mon resort, you'll find Riverside and Independence Monument. Silver Pagoda and AEON Mall are also within 2 miles (3 km).

Luxury amenities

This luxury resort features a casino, a full-service spa, and a nightclub. Traveling on business? Take advantage of the 5 conference rooms, free WiFi in public areas, and free airport shuttle. Valet parking is free for guests, and you can enjoy a meal in one of the 12 restaurants.

Free WiFi, LCD TVs

The 1617 individually decorated guestrooms offer free WiFi and 24-hour room service. LCD TVs come with cable channels, and other amenities include minibars and premium bedding.

Superior Room @ NagaWorld 2

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$49* Per night/room Feb 27 - Feb 28

Deluxe Room @ NagaWorld 1

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Executive Suite @ NagaWorld 1

Bed Count 1 King Bed Maximum Occupancy 3 Max

NagaWorld Hotel & Entertainment Complex ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for NagaWorld Hotel & Entertainment Complex

Everyone (1)
3 out of 5

Nice hotel, non smoking room smell of cigarettes

Con: Major turn off for us was the security scanner upon entry to hotel each time. The staff at the breakfast buffet need improvement. They did not welcome guests and take beverage orders. Perhaps its lack of training because there were plenty of staff around but noone to serve guests unless you flag them down. The rooms could be better cleaned. There were stains on the carpet and grout in the bathroom. We stayed in the main section which could use better upkeep. Pro: Hotel facilities and decor is very lovely.

Posted by , from Newark, CA on Dec 31, 2015

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About the NagaWorld Hotel & Entertainment Complex

Location NagaWorld, Samdech Techo Hun Sen Park, Phnom Penh,

Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Swimming pool

During renovations, the resort will make every effort to minimize noise and disturbance.

Property Features

NagaWorld Hotel & Entertainment Complex offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 12 restaurants and 4 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges and a poolside bar. WiFi is free in public spaces. Event space at this resort measures 11539 square feet (1072 square meters) and includes a conference center. A casino, a nightclub, and tour/ticket assistance are also featured at the luxury NagaWorld Hotel & Entertainment Complex. A roundtrip airport shuttle is free at scheduled times. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Phnom Penh resort.

  • 1617 guestrooms or units
  • 25 levels
  • 4 buildings
  • 12 dining venues
  • 9 bars or lounges
  • 4 coffee shops
  • 11539 sq ft of conference space
  • 1072 sq m of conference space
  • Built in 2002
  • Casino
  • Nightclub
  • Karaoke
  • Bar by the pool
  • Coffee shop
  • Deli
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Free parking nearby

Transport

  • Airport: Phnom Penh (PNH-Phnom Penh Intl.)
  • Train station: Phnom Penh Railway Station (3.9 km / 2.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

NagaWorld Hotel & Entertainment Complex offers 1617 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Phnom Penh resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Bistro Romano Italian - This restaurant specializes in Italian cuisine and serves lunch and dinner.

2Pangea - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Fortune Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Le Gourmet - This fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Korean Grill - This restaurant specializes in Korean cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the resort include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the health club or fitness facility.

Spa Services

The Spa has 22 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 22
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Minimum check-in age is: 18

Special check-in instructions:

Airport shuttle service is available at scheduled times from 6:00 AM to 11:30 PM. Fees may apply. Contact the property in advance to make arrangements.

Check-in for the Superior Room is based at a different location, Naga 2.

Airport transportation is offered at scheduled times from 6:00 AM to 11:30 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40 per night.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Security system
  • UnionPay
  • 24-hour check-in
  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12 for adults and USD 12 for children (approximately)
  • Rollaway bed fee: USD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • NagaWorld
  • NagaWorld Entertainment Complex
  • NagaWorld Entertainment Complex Phnom Penh
  • NagaWorld Hotel
  • NagaWorld Hotel & Entertainment Complex
  • NagaWorld Hotel & Entertainment Complex Phnom Penh
  • NagaWorld Hotel Entertainment Complex Phnom Penh
  • NagaWorld Hotel Entertainment Complex
  • NagaWorld Entertainment Compl
  • NagaWorld Hotel & Entertainment Complex Resort
  • NagaWorld Hotel & Entertainment Complex Phnom Penh
  • NagaWorld Hotel & Entertainment Complex Resort Phnom Penh

You should know

  • NagaWorld Hotel & Entertainment Complex offers transfers from the airport. Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access available from 7 AM to 7 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas is limited to 15 minutes per day.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.