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Comfort Inn & Suites Scarborough - Portland

2.5-star property
329 US Route 1, Scarborough, ME 1-855-201-7819
2.7 out of 5
See all 38 travelocity Reviews

"Friendly staff, nice rooms and Great prices. " More

By a verified traveler on Sun 18 Feb 2024

Points Of Interest

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Hotel Description

Hotel perfectly located for exploring Scarborough

City center stay

You'll be within half a mile (1 km) of Big 20 Bowling Center and 2 miles (3 km) of Scarborough Downs with a stay here. Aquaboggan Water Park and Casco Bay are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the free WiFi in public areas and free internet in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$87* Per night/room Apr 28 - Apr 29

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Inn & Suites Scarborough - Portland ratings based on 38 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Comfort Inn & Suites Scarborough - Portland

Everyone (17) Couples (6) Family (14)
1 out of 5
We booked 2 rooms and requested adjoining rooms ahead of time. We get to the property and get told they don’t have 2 rooms on our reservation and also that we had too many people for the one room they did have so we’d have to pay extra to get a larger room. Then after informing them that we will cancel our trip and go home they magically find our second room and tell us that the rooms are adjoining and everything is fine. But it wasn’t fine, I go to sign the forms and notice the floors not only are not adjoining but they’re not even located on the same floor of the building (ones bottom floor and the other is top floor) we explain that this isn’t doable for us and try to leave again. The manager decides he’s going to ‘upgrade us for only $20 more’ to a suite. We agree and pay the extra. Once we get upstairs we find out that we were not given a suite, we were given one of the rooms they told us we had too many people for and we were charged for both rooms, plus the extra. Nothing was fixed, nothing was solved, we ended up paying almost $400 for 2 adults and 4 kids to stay in one tiny room. Extremely dissatisfied, irritated, and will now be spending the next business day disputing charges with my back once we get home.

Posted by on Apr 7, 2024

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Comment from Hotel Management

Apr 7, 2024 by nick

Dear Maigan,We are deeply sorry for the series of misunderstandings and inconveniences you encountered during your recent stay with us. It is clear that we failed to meet your expectations, and for that, we sincerely apologize.The issues you described are completely unacceptable, and we understand your frustration and disappointment. We apologize for the confusion regarding your reservation and the lack of availability of the rooms you requested. Additionally, the miscommunication regarding the room types and the incorrect charges are unacceptable, and we will investigate this matter thoroughly to ensure it does not happen again in the future.Please know that your feedback is extremely valuable to us, and we take it very seriously. We are committed to addressing the issues you raised and improving our processes to prevent similar incidents from occurring in the future.We understand that your experience has been extremely dissatisfactory, and we deeply regret the impact it has had on your stay. We would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please feel free to reach out to us directly at [phone number] or [email address] to discuss your experience in more detail.Once again, we apologize for the inconvenience and frustration you experienced, and we hope to have the opportunity to regain your trust in the future.Warm regards,Guest services.

1 out of 5
The property was well maintained on the outside. My room was dirty and there appeared to be dried blood on the bathroom floor. The water in the shower was cold, the utensils for breakfast were dirty. Will never stay there again

Posted by on Apr 6, 2024

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Comment from Hotel Management

Apr 7, 2024 by Nick

Dear [Guest],We sincerely apologize for the disappointing experience you had during your recent stay. Your feedback is concerning, and we deeply regret that we did not meet your expectations.The cleanliness and maintenance of our rooms are top priorities for us, and we are disheartened to hear about the issues you encountered. Please rest assured that we take your concerns very seriously, and we will address them immediately with our housekeeping and maintenance teams to prevent similar occurrences in the future.Furthermore, we apologize for the inconvenience you experienced with the cold water in the shower and the cleanliness of the breakfast utensils. This is certainly not the standard of service we aim to provide, and we will investigate these matters to ensure they are promptly rectified.We understand your decision not to stay with us again, and while we regret that we could not provide you with a satisfactory experience, we appreciate your feedback as it helps us identify areas for improvement.Once again, we apologize for the inconvenience and disappointment you experienced. If there is anything else we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to contact us directly.Warm regards,Guest services.

1 out of 5
I honestly believe they are running a human trafficking operation over there, and the whole bottom floor is booked with homeless people. We arrived at night and had no choice but to stay as we were traveling a long distance and had our 3 year old with us. I was scared that the room was going to get broken into, and it would not surprise me if they had hidden cameras setup. When the sun came up we went to the front counter and asked for a refund at which time the young boy at the desk refused, and gave us the run around. When I called corporate they opened a case and stopped payment, however the front desk kept my info and ran my card a week later again for the full amount. I am in the process of handling through my bank but this place is a disaster. Do not stay there

Posted by on Mar 21, 2024

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Comment from Hotel Management

Mar 23, 2024 by Nick

Dear Brian,We take allegations of this nature very seriously, and we want to assure you that the safety and security of our guests are our top priorities. We can confirm that we do not engage in any illegal activities, including human trafficking, and we comply with all laws and regulations.Regarding your concerns about the presence of homeless individuals, we strive to provide accommodations to those in need through various partnerships and initiatives. However, we understand that this may have made you feel uncomfortable, and we apologize for any inconvenience caused.As for your experience with our front desk staff, we deeply regret any miscommunication or dissatisfaction you encountered. Rest assured, we will address this issue internally to ensure that such incidents are not repeated in the future.Regarding the billing issue you mentioned, we apologize for any inconvenience this has caused. We take payment processing seriously, and we are investigating the matter to rectify it promptly.We appreciate your feedback and take it seriously as it helps us improve our services. If there is anything else we can do to address your concerns or assist you further, please do not hesitate to reach out to us directly. Your regards Guest Services.

4 out of 5
Friendly staff, nice rooms and Great prices.

Posted by on Feb 18, 2024

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Comment from Hotel Management

Feb 18, 2024 by Al

Hi Jennifer, Thanks for sharing this amazing feedback on your recent visit to Comfort Inn & Suites Scarborough. We aim for our guests to have wonderful experiences so I am thrilled this was the case. It will be a pleasure to share your kind words with everyone who helped to create such a positive, lasting impression.

5 out of 5
I liked the indoor or outdoor jogging or biking options, the rooms were very clean, the staff was very courteous and helpful from check in to check out, one of the staff members even called me an Uber on the morning of the 13th of October to ensure I got to the airport early to catch my flight, so very grateful, A service. Also, always had hot coffee available and a good time amount for a nice breakfast in the morning, If you want good stay and service for a fair price, the Comfort Inn & Suites Scarborough - Portland, is an excellent option!!!!

Posted by on Oct 13, 2023

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Comment from Hotel Management

Oct 17, 2023 by Guest Services

Thank you for sharing your satisfaction with your recent stay. Your feedback about the outstanding quality of your lodgings and the exceptional service from our staff has me grinning from ear to ear. We are dedicated to delivering top-notch service to meet the needs of our guests, and it's always a great feeling to receive confirmation that we have done so. We will acknowledge the contributions of every team member who played a role in creating a smooth and effortless experience for you. The thought of welcoming you back on many future occasions is one that brings us great joy.Regards, Guest Services

5 out of 5

Posted by on Aug 18, 2023

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Comment from Hotel Management

Sep 12, 2023 by Guest Services, Comfort Inn & Suites Scarborough

Hello Evan,Thank you for choosing our Comfort Inn & Suites Scarborough!We always pride ourselves on going above and beyond to see to our guests' every need, so we accept your 5-star review as a confirmation of a job well done! Please do come back and visit us soon! We hope to dazzle you once again in the very near future! Safe travels,Guest Services Team

3 out of 5

Posted by on Aug 15, 2023

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Comment from Hotel Management

Sep 12, 2023 by Guest Services, Comfort Inn & Suites Scarborough

Dear Pamela,I am sorry to read that there were aspects of your Comfort Inn & Suites Scarborough stay that did not deliver on this occasion. Every piece of feedback we receive is extremely valuable and allows us to continually improve and deliver even greater experiences to our guests. That said, I sincerely hope you had an opportunity to relax and enjoy our facilities. We have a delicious and extensive breakfast offering - it's a great way to start the day. We hope you’ll return again in the future so we can really show that “wow” factor that was missing from this stay as that is the takeaway we want for all our guests. This sets us apart from other hotels.Regards,Guest Services Team

1 out of 5
They did not agree to refund a cancellation for a reservation that was made the same day for my 19 year old son. His flight was cancelled and he was stuck in another state and could not make it to Portland. Absolutely no kindness or compassion whatsoever.

Posted by on Aug 8, 2023

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Comment from Hotel Management

Aug 8, 2023 by Guest Services, Comfort Inn & Suites Scarborough

Dear Grayson,Thank you for the review of your experience at our Comfort Inn & Suites Scarborough. We take feedback such as yours very seriously as it helps us achieve higher levels of service. We want to apologize for the confusion with our cancellation policy. We do try to make our guests aware of these policies when they reserve a room with us, but we can understand the frustration that accompanies them. We are sorry for disappointing you this time, and we hope we have a future opportunity to welcome you and provide you with an amazing experience. Thanks again for sharing.Regards,Guest Services

5 out of 5

Posted by on Jul 29, 2023

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Comment from Hotel Management

Jul 31, 2023 by Guest Services, Comfort Inn & Suites Scarborough

Dear Richard,We are so glad you were pleased with our hotel and were impressed by the service provided by our colleagues. We will certainly share your review with all our team members and thank them for being so helpful and friendly and looking after you so well throughout your stay with us.We are truly delighted that we could make your stay memorable and hope it’s not too long before we can welcome you back. Until next time, best wishes from the Comfort Inn & Suites Scarborough team.Regards,Guest Experience Associate

2 out of 5
The room had a horrible stench in it, very worn and dated room. The breakfast was not accommodating for my daughter who has allergies, had to eat elsewhere. Will not stay there again.

Posted by on Jul 24, 2023

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Comment from Hotel Management

Jul 26, 2023 by Guest Services, Comfort Inn & Suites Scarborough

Dear Heidi,I read your review with a heavy heart. I understand your frustrations and disappointment. We regret that your daughter's dietary requirements could not be met. I am aware that attention to detail on this subject is all important. I regret to hear about the unpleasant smell you encountered and that it detracted from your overall visit. Please know that our Comfort Inn & Suites Scarborough is entirely nonsmoking and that we do our best to enforce this policy. We are further assessing more stringent measures to enforce this.We do hope you will consider granting us an opportunity to restore your faith in our Comfort Inn & Suites.Warm regards,Guest Services Associate

About the Comfort Inn & Suites Scarborough - Portland

Location 329 US Route 1, Scarborough, ME 04074

Property Features

Comfort Inn & Suites Scarborough - Portland offers its guests an indoor pool and a fitness center. There's a coffee shop/cafe on site. Free breakfast is served. A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Comfort Inn & Suites Scarborough - Portland also features multilingual staff, a picnic area, and laundry facilities. Free self parking is available. This Scarborough hotel is smoke free.

  • 1 building
  • 69 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers for purchase
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Comfort Inn & Suites Scarborough - Portland offers 69 accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature down comforters. LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Scarborough hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Separate bedroom
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 7 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Hotel Names

  • Comfort Inn Scarborough
  • Comfort Scarborough
  • Comfort Inn Scarborough-Portland
  • Comfort Scarborough-Portland
  • Comfort Inn Suites Scarborough Portland
  • Comfort Inn & Suites Scarborough - Portland Hotel
  • Comfort Inn & Suites Scarborough - Portland Scarborough
  • Comfort Inn & Suites Scarborough - Portland Hotel Scarborough

You should know

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.