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 South Portland •1 Room
 South Portland • 1 Room
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DoubleTree by Hilton Hotel Portland

4-star property
363 Maine Mall Rd, South Portland, ME 1-855-201-7819
4.0 out of 5
Very good!
See all 41 travelocity Reviews

"Nice property, clean updated. " More

By a verified traveler on Thu 24 Aug 2023

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Hotel Description

Enjoy the indoor pool at this 4-star South Portland hotel

Near the airport

Stay at this South Portland hotel and you'll be within half a mile (1 km) of Maine Mall and 2 miles (3 km) of Sable Oaks Golf Course. Nonesuch River Golf Club and Tate House Museum are also within 3 miles (5 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Enjoy the gym and perks like free self parking and a free airport shuttle. A business center, a coffee shop, and free WiFi in public areas are also on offer.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$115* Per night/room Nov 1 - Nov 2

Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Accessible, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel Portland ratings based on 41 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Portland

Everyone (25) Couples (4) Family (9)
5 out of 5
Nice property, clean updated.

Posted by , from Virginia beach on Aug 24, 2023

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Comment from Hotel Management

Aug 25, 2023 by General Manager

Dear Norred,It was our pleasure to provide you with clean, comfortable accommodations. We're glad you enjoyed your stay, and we look forward to hosting you again at DoubleTree by Hilton Portland, Me!Best Regards,Gil HartmanGeneral Manager

3 out of 5
The first time we stayed there it was great, but this time the room was dusty and the beds where not that great for the money we paid.

Posted by on Jul 22, 2023

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Comment from Hotel Management

Jul 25, 2023 by General Manager

Dear Christine, It's always a thrill to welcome back a valued guest; however, we are disappointed to find that your recent stay did not meet your expectations. We'll be sure to share your feedback with our team to ensure any opportunity to improve is seized, and that we are meeting our high standards of cleanliness. Thank you for your review, and we hope you will give us another opportunity in the future to change your lasting impression. Best Regards,Gil HartmanGeneral Manager

4 out of 5

Posted by on Jul 17, 2023

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1 out of 5
Close to airport

Posted by on Jul 7, 2023

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Comment from Hotel Management

Jul 11, 2023 by General Manager

Dear Wanda,Many travelers find that our location eases travel stress, so we're sorry to hear if that wasn't the case during your visit. Guest feedback helps us make effective changes, so please don't hesitate to reach out and let us know how we could have served you better. Best Regards,Gil HartmanGeneral Manager

4 out of 5

Posted by on Jul 4, 2023

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3 out of 5
The desk staff was not very out going. I just kind of thought he was reading a script. Restaurant was okay. Waitress was very attentive.

Posted by on Jun 26, 2023

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Comment from Hotel Management

Jun 27, 2023 by General Manager

Dear Wanda, Thank you for staying with us during your visit to Portland. We're pleased to note that the service you received at the restaurant left a good impression on you; however, we apologize that we fell short of our goal of providing memorable hospitality all around. Rest assured, we'll refocus our efforts in this area going forward. We'll be working diligently to improve, and we hope to have another chance to impress you in the future.Best Regards,Gil HartmanGeneral Manager

5 out of 5

Posted by on Jun 24, 2023

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4 out of 5
Hotel restaurant and lobby bar closed due to staffing issue night of check-in. Overall satisfactory stay per usual.

Posted by on Jun 13, 2023

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Comment from Hotel Management

Jun 14, 2023 by General Manager

Dear Ronald,It was a delight to welcome you back to DoubleTree by Hilton Portland, Me. We are pleased that your overall experience met your expectations, and we apologize for any shortage of amenities on your check-in day. Please travel safely, and we look forward to serving you again the next time you visit Portland. Best Regards,Gil HartmanGeneral Manager

5 out of 5
Convenient to mall and restaurants. Staff was very accommodating.

Posted by on Apr 27, 2023

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Comment from Hotel Management

Apr 29, 2023 by General Manager

Dear Nancy,Thanks for your excellent review! It's fantastic that our convenient location and wonderful staff were highlights of your stay, and we trust you had a fabulous trip to Hilton. Should your travels bring you back our way, please allow us another opportunity to serve you.Best Regards,Gil HartmanGeneral Manager

4 out of 5
Perfect location, close to airport and the event we came in town to attend.

Posted by , from Joppa on Feb 14, 2023

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Comment from Hotel Management

Feb 15, 2023 by General Manager

Location is crucial when booking a hotel, so we are delighted ours was convenient for you! It would be our pleasure to host you again, so please revisit us at DoubleTree by Hilton Portland, Me!Best Regards,Gil HartmanGeneral Manager

About the DoubleTree by Hilton Hotel Portland

Location 363 Maine Mall Rd, South Portland, ME 04106

Property Features

DoubleTree by Hilton Hotel Portland offers its guests an indoor pool and a fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and meeting rooms are available. Tour/ticket assistance, multilingual staff, and concierge services are also featured at DoubleTree by Hilton Hotel Portland. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This 4-star South Portland hotel is smoke free.

  • 220 guestrooms or units
  • 9 levels
  • 2 buildings
  • Meeting rooms
  • Built in 1973
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Train station: Portland Transportation Center (6.2 km / 3.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel Portland offers 220 air-conditioned accommodations with safes and complimentary weekday newspapers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, and hair dryers. This South Portland hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 7:00 AM and 11:00 AM.

Blue Wave Grille - This restaurant serves breakfast, lunch, dinner, and light fare.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per night
  • Only dogs and cats are allowed
  • Weight limit: 75 lbs per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Guests with pets must sign a waiver upon arrival. The pet's weight must be included in guests' reservation information.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment will be available to guests. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 per person
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Portland
  • DoubleTree Hilton Portland
  • DoubleTree By Hilton Hotel Portland, ME South Portland, Maine
  • Doubletree By Hilton Portland
  • DoubleTree by Hilton Hotel Portland Hotel
  • DoubleTree by Hilton Hotel Portland South Portland
  • DoubleTree by Hilton Hotel Portland Hotel South Portland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.