4/10 Poor
Verified traveler
Traveled with family
Jan 29, 2024
Disliked: Staff & service
Stay anywhere but here
Hotels.com and the hotel itself promise breakfast. Unfortunately we relied on that promise and it was not delivered. We asked at check in about breakfast and were told it was being served. The next morning it was not. When we asked, we were told they would get back to us on when it would return. We asked 3 more times with no answer. The next day, we were told the breakfast staff was off and it would be served the following morning. In the end, there was no breakfast provided. There was a dead fly stuck to the wall of our shower, hair alol over the walls in the bathroom, and the handle of the shower fell off and hit my son. When we asked for housekeeping, we did not receive it until the last day (5 day stay). When we contacted hotels.comb& the hotel for compensation we were told they would not do anything to help us because we booked a non refundable room. Apparently this also means that they are able to fail to provide any of the basic amenities they promise at this hotel.
Verified traveler
Stayed 4 nights in Jan 2024