4/10 Poor
Tresha
Traveled with family
Feb 17, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
This was a trip for my Daughter’s wrestling sections. First I wanna say customer service was great. When we arrived our wait time was less than 5 mins. They overbooked so we didn’t get the doubled bed room we booked. Other guest were having issues with their room keys. The clerk had to stop helping us with check-in to attend to that issue. We chose this hotel because it advertised a pool/game room however at check-in we were told that there was no pool. This was very disappointing as we were traveling with 3 kids that were excited about swimming. The room was honestly ran down. It felt dirty! If this hotel was wasn’t 3 hours away from home and my daughter didn’t have another round of sections the next day we would have left that night. There was stains all over the pull out couch cushions. The pull out bed I kid you not looked like it was borrowed from the 60’s. There were old cake wrappers stuffed inside. One of our room keys didn’t work as well. I was really disappointed, we had it booked for 2 nights but checked out the next day. Probably one of my top 3 bad experiences with a hotel/airbnb stay.
Tresha
Stayed 2 nights in Feb 2024