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"Did not like rpoom in basement. No newspaper . " More

By a verified traveler on Thu 07 Oct 2021

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Hotel Description

Enjoy the indoor pool at this 3-star Pittsford hotel

In shopping district

You'll find Powder Mills Park and Casa Larga Vineyards within 3 miles (5 km) of this hotel. Also, Eastview Mall is within 3 miles (5 km) and Valentown Museum is within 6 miles (10 km).

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour gym and perks like free self parking and a free area shuttle.

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$146* Per night/room Sep 18 - Sep 19

Suite, 1 King Bed, Separate Living Area, Hearing Accessible (Hickory Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Jetted Tub (Manhattan Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Rochester Pittsford ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Rochester Pittsford

Everyone (6) Couples (1) Family (2)
4 out of 5
Did not like rpoom in basement. No newspaper .

Posted by , from Fairport on Oct 7, 2021

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5 out of 5
We needed a place to stay close to our relative’s home and the Hilton was very convent.

Posted by on Aug 26, 2021

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1 out of 5

Posted by on Sep 6, 2020

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Comment from Hotel Management

Sep 18, 2020 by Amy - General Manager

I'm sorry to hear of a low review score. If there is anything we can do, please contact hotel. Our goal is to exceed your expectations.

2 out of 5
I was originally placed in the cellar suite that gave me the creeps from entry. I truly has the appearance of a dungeon. That room needs to be revamped 100%. I was then moved to another room. Very appreciative.... however pulling back the cover saw a silverfish on my pillow. I was done. Just didn’t get the feel of clean during my stay.

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 19, 2019 by Maris Morse - Front Office Supervisor

I apologize about your recent stay with us. We pride ourselves in our brighthearted hospitality. We appreciate the feedback. Thank you

4 out of 5
Wasn't able to get internet service after multiple attempts

Posted by on Jun 14, 2019

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4 out of 5

Posted by on Apr 6, 2019

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4 out of 5

Nice hotel, convenient off the exit yet secluded.

Pros: Convenient off the highway, but still had a secluded feel to it.
Cons: We had some loud neighbors, but not sure what can be done about that.
Location: We stayed there to attend a funeral in Pittsford, but it is about 15 minutes outside of Rochester where there are many things to do.
The hotel is very nice although a fairly strong chlorine smell when you enter the lobby. It's very close to the highway in a very nice area of Pittsford, Bushnell's Basin. Also, we paid $6.00 for two candy bars at the hotel snack area, but it is a hotel, not a grocery store. The room was nice, clean and comfortable and the hotel staff who we met were very friendly.

Posted by , from Saratoga on Mar 19, 2018

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5 out of 5

Perfect stay with my granddaughters

Pros: Nice indoor pool. Beautiful suite with tons of space.
Location: Very close to all of Rochester's attractions and Pittsford shopping.
The kids loved the pool and hot tub. Plus we were upgraded to a suite that had a jacuzzi. The staff was wonderful. Kids ordered room service since they'd never done so before and everyone was great with them.

Posted by , from New York on Mar 13, 2017

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5 out of 5

Convenient location, exceptional staff

Pros: Staff, room size
Location: India House in Victor - great, reasonably priced food!
Staff go the extra mile in making sure everything is meeting your expectations.

Posted by , from Cleveland, OH on May 9, 2016

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5 out of 5

Very nice!

Staff made us feel very welcome. Nice hotel, great room!

Posted by , from Argyle, N.Y. on Sep 21, 2015

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About the Hilton Garden Inn Rochester Pittsford

Location 800 Pittsford Victor Rd, Pittsford, NY 14534

Property Features

Hilton Garden Inn Rochester Pittsford offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 2000 square feet (180 square meters). A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Rochester Pittsford. An area shuttle within 3 miles and a shopping center shuttle are free. Self parking is free. This 3-star Pittsford hotel is smoke free.

  • 1 building
  • 107 guestrooms or units
  • 5 levels
  • 2000 sq ft of conference space
  • 180 sq m of conference space
  • Built in 1987
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle within 3 miles and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Rochester Pittsford offers 107 accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Guests have access to shared bathrooms. This Pittsford hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Bathrooms are shared
  • In-room dining (limited hours)
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Garden Grille and Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Pittsford
  • Hilton Garden Inn Rochester Pittsford Hotel
  • Hilton Rochester Pittsford
  • Hilton Garden Inn Rochester Hotel Pittsford
  • Hilton Garden Inn Rochester Pittsford
  • Rochester Hilton Garden Inn
  • Brookwood Hotel Pittsford
  • The Brookwood Hotel Pittsford
  • Hilton Garden Inn Rochester Pittsford Hotel
  • Hilton Garden Inn Rochester Pittsford Pittsford
  • Hilton Garden Inn Rochester Pittsford Hotel Pittsford

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.