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4.2 out of 5

"Good basic accommodations. Spa / hot tub not working. TV in room didn't work. " More

By a verified traveler on Wed 22 May 2019

Hotel Description

Enjoy 2 spa tubs at this Ponderay hotel

In shopping district

Within 3 miles (5 km) of this Ponderay hotel, you'll find Sandpoint Elks Golf Course and Panida Theater. Sandpoint City Beach Park and Liberty Pier are also within 6 miles (10 km).

Free perks

This smoke-free hotel features 2 spa tubs, an indoor pool, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the 24-hour fitness center and free perks like continental breakfast and free self parking.

Free WiFi, LED TVs

The 69 guestrooms have LED TVs with satellite channels and offer free WiFi and hydromassage showerheads. DVD players, free local calls, and hair dryers are also available.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$100* Per night/room Jul 13 - Jul 14

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Ruby Ponderay/Sandpoint ratings based on 15 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Ruby Ponderay/Sandpoint

Everyone (8) Couples (2)
3 out of 5

Posted by on Jul 14, 2019

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2 out of 5
After I arrived, I received a survey from travelocity about my initial experience and thoughts of Hotel Ruby Ponderay/Sandpoint. I mentioned the uncomfortable bed and noise. After I sent in the survey, I received a notice back the the Hotel (through travelocity). The hotel said they had contacted me about my complaints. This is not true, I never once heard from them during my stay. After the first night, room-service came in and changed the towels but did not make up the bed, the sheets were just pulled up. A dirty rag was left in the bathtub, not one we used, but one used to wipe down the bathroom. The bath towels had large wads of hair on them each of the two days we were there. The cleanliness of the place definitely lacked. Another problem was in my room, we had hardly any water pressure in the shower. The single bed room was very small. It did have a small fridge, which was nice. I asked about a microwave when we checked in and they said they could bring on up for me if I would like. However, the front desk staff were very friendly. The overall hotel is quite nice and was clean. The breakfast in the morning was very limited, but at least they had something. The person somewhat staffing it had to be told that the coffee was out, multiple times by several people. Not a big deal, but just not very attentive. I can't say I would recommend this Hotel. Next time I stay in Sandpoint, I would probably try the Holiday Inn Express across the street.

Posted by on Jun 5, 2019

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Comment from Hotel Management

Jul 5, 2019 by Patrick

Thank you for the feedback, it is appreciated. What you experienced is not the standard we have set for ourselves here and I'm deeply sorry for all the issues you came across. I will be investigating these claims to find out what happened. We usually get the highest of compliments for our facility so this is kind of a shock. Again, I am sorry and I hope you'll give us another try when you return to the area. Thank you again for staying and have a wonderful day!

3 out of 5
Good basic accommodations. Spa / hot tub not working. TV in room didn't work.

Posted by on May 22, 2019

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Comment from Hotel Management

May 31, 2019 by Patrick

Thank you for the feedback, I'm glad that you enjoyed your stay. I am sorry to hear that the TV in your room was not working. Sometimes, the settings need to be reset and we could have taken care of that for you or at least determined what the problem was. As for the hot tubs, we did have to close them because they had been hyper chlorinated and we needed to wait for the levels to come down in order for it to be safe. I do apologize for the inconvenience and hopefully you'll come back and give us another try. Thanks again for staying and have a wonderful day!

5 out of 5

Posted by on Jan 7, 2019

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Comment from Hotel Management

Jan 10, 2019 by Patrick

Thank you for the fantastic rating! I'm glad to see that you enjoyed your stay. We look forward to seeing you in the future and I hope you have a wonderful day!

5 out of 5
Clean very easy to get to spacious room great shower!

Posted by on Sep 23, 2018

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4 out of 5

Good hotel close to restaurants.

Pros: Close to restaurants.
Location: North 40 and shopping mall closeby. Sandpoint and the lake also short drive.
Clean room with everything we needed. We found a good restaurant across the street and it is located next door to North 40.

Posted by on Jun 4, 2017

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Comment from Hotel Management

Jul 8, 2017 by Patrick

I'm glad to hear that you enjoyed your stay and we look forward to seeing again in the near future. Have a wonderful day!

5 out of 5

Very clean rooms, overall very nice facility

we enjoyed our stay--location is good. Hot tub and pool area is clean and well maintained. We stayed here to ski Schweitzer. Location is very convenient for that. We had our dog with us and there is a dog area which made it easy. The room was on the small side--but for the price, it was nice, clean, and very affordable.

Posted by , from Spokane, WA on Mar 24, 2017

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4 out of 5

Hotel Ruby Ponderay

Pros: Location.
Cons: Beds.
Location: It's a short drive in to Sandpoint and there's lots to do there.
The room was quite comfortable overall. The staff were friendly and helpful. There was construction in front of the hotel and it began at 6:30 AM. It sort of got in the way of sleeping, but no fault of the hotel and I think that it'll be over in a couple of weeks. The bed was not great.

Posted by , from Tualatin, OR on Sep 16, 2016

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3 out of 5

Nice place but noisy

Very nice place but room was noisy, outside entrance.

Posted by on Nov 27, 2015

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5 out of 5

Great stay in Ponderay

Hotel was new and clean with workout facilities and a nice pool and hot tub, had a wonderful outdoor patio with fire pit. We borrowed bikes from the hotel and rode all over Sandpoint. Very nice bike paths were easy to ride and a great outing!

Posted by , from Raleigh NC on Aug 30, 2015

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About the Hotel Ruby Ponderay/Sandpoint

Location 477255 Highway 95 N, Ponderay, ID 83852

Property Features

As a guest of Hotel Ruby Ponderay/Sandpoint, you'll find 2 spa tubs, an indoor pool, a 24-hour fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. A terrace, tour/ticket assistance, and ski storage are also featured at the business-friendly Hotel Ruby Ponderay/Sandpoint. Free self parking is available. This Ponderay hotel is smoke free.

  • 1 building
  • 69 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Ski lift tickets
  • Ski equipment storage
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Spokane Intl. Airport (GEG) (129.9 km / 80.7 mi)
  • Train station: Sandpoint Station (4.7 km / 2.9 mi)
  • Parking: Free self parking

Room Amenities

Hotel Ruby Ponderay/Sandpoint offers 69 air-conditioned accommodations with DVD players and bathrobes. 39-inch LED televisions come with premium satellite channels. Bathrooms include shower/tub combinations with hydromassage showerheads, and hair dryers. This Ponderay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LED television
  • Satellite channels
  • Premium channels
  • DVD player
  • Shower and tub combination
  • Hydromassage showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Bathrobes
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 9:30 AM.

Hotel Ruby Ponderay/Sandpoint has a restaurant on site.

Nearby Activities

2 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Horse riding nearby
  • Sledding nearby
  • Rafting nearby
  • Snow tubing nearby
  • Boat tours nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 10.00 per accommodation, per day (maximum USD 30.00 per stay)
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • An off-leash area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed. Safety features at this property include a smoke detector. This property advises that enhanced cleaning measures are currently in place.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning measures are currently in place.

  • Service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staffed front desk
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per person, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10.00 per accommodation, per day (maximum USD 30.00 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Howard Johnson Motel Sandpoint Ponderay
  • Howard Johnson Ponderay Sandpoint
  • Ruby Ponderay Sandpoint
  • Ruby Ponderay
  • Hotel Ruby Ponderay/Sandpoint Hotel
  • Hotel Ruby Ponderay/Sandpoint Ponderay
  • Hotel Ruby Ponderay/Sandpoint Hotel Ponderay

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.