6/10 Okay
TONY
Feb 16, 2024
Disliked: Staff & service
Very average
Marked down mainly because the executive lounge is a farce. It is a noisy open plan small area within the main lobby. Service really is 2 star, the staff could benefit from some training, and smiling would help. Often only one person so you'll have to wait. The food offerings are very limited, unimaginative and often run out. It's not worth the extra money even by Singapore standards. However, if you want two hours of free drinks including alcohol then it pays for itself. The whole hotel is frayed and shabby afound the edges, showing it's age. Black mould on some walls, leaky aircon vents, including in the " executive lounge " and generally tatty areas. You pay a premium in Singapore we all know that but sadly Furama City Centre no longer offers what is expected.
TONY
Stayed 4 nights in Feb 2024