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"Overall good. Clean. Biggest negative is the noise. Poor soundproofing and doors really bang shut when people enter and exit rooms. Hotel is also show ... " More

By a verified traveler on Thu 07 Mar 2019

Hotel Description

Family-friendly 3-star hotel near Crossroads Center

In suburbs

You'll find Crossroads Center and Stearns History Museum within 2 miles (3 km) of this hotel. St. Cloud State University and Quarry Park and Nature Preserve are also within 3 miles (5 km).

Family-friendly fun

This hotel features an indoor pool, a 24-hour fitness center, and a restaurant. Families will appreciate the arcade/game room and onsite laundry facilities. Enjoy the spa tub and perks like free self parking and free WiFi.

Free WiFi, refrigerators

The 257 soundproofed guestrooms offer free WiFi and room service. LED TVs come with cable channels, and other amenities include refrigerators and coffee/tea makers.

Suite, Multiple Beds, Non Smoking (UPPER LEVEL ATRIUM)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 2 Double Beds, Non Smoking, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking (First Floor, Atrium)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking (3rd FLOOR)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Holiday Inn Hotel & Suites - St. Cloud ratings based on 16 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Hotel & Suites - St. Cloud

Everyone (8) Family (2)
4 out of 5

Posted by on Jan 26, 2020

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Comment from Hotel Management

Jan 29, 2020 by Phil - Guest Services Manager

Thank you for your 4 star review! We appreciate your feedback!

1 out of 5
After I booked a room online and showed up, no rooms were available and I haven't recrived a refund.

Posted by on Dec 10, 2019

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Comment from Hotel Management

Dec 11, 2019 by General Manager

Thank you for leaving us your thoughts on your recent visit. On occasion, third-party reservation sites do not sync appropriately with our system which can cause overbookings. We sincerely apologize that this may have happened during your visit. As we have limited control over changes and refunds of reservations made through a third-party, we encourage you to reach out directly to the agency you booked with. They will be best equipped to assist you. We hope for another chance to impress you in the future.

4 out of 5

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 21, 2019 by Mgmt

Thank you for your review! We appreciate all feedback!

4 out of 5

Posted by on Jun 25, 2019

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Comment from Hotel Management

Aug 3, 2019 by Gina

Thank you so much for taking the time to provide a survey. We hope you come back and visit us in the near future.

4 out of 5
Overall good. Clean. Biggest negative is the noise. Poor soundproofing and doors really bang shut when people enter and exit rooms. Hotel is also showing some age.

Posted by on Mar 7, 2019

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Comment from Hotel Management

Apr 2, 2019 by General Manager

We appreciate you taking the time to leave us feedback! Our team is pleased to hear that you felt your stay was overall good and that you took notice of the cleanliness we always strive to provide and upkeep. We are sorry about the issue you faced with the noise and will look to minimize this in the future. We are currently going through a full-scale renovation that will update the rooms and overall look of the property. We hope that we will have the opportunity to host you again should your travels bring you back to the city. Safe travels!

5 out of 5
Good location, close to everything in St. Cloud. Very clean and very friendly service

Posted by on Feb 22, 2019

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Comment from Hotel Management

Feb 25, 2019 by General Manager

Thank you for choosing Holiday Inn Hotel & Suites St. Cloud! It means so much to us to know that you enjoyed a five-star experience. Your thoughtful remarks for our team are such an encouragement! As you noted, our location makes it so easy to see the area. We look forward to your next visit!

3 out of 5

Clean but not consistent in rules.

Pros: pools and rec areas were not too crowded. Room was clean.
Cons: Customer service. who doesn't accept cash???? I always deal in cash, and had to improvise when I was denied.
The facilities were clean and the pools were nice and not crowded, and the game rooms were fun for the kids, but there were a few things that will make me likely not return. First off was check in... Very very long lines and very slow staff. When I finally made it to the front, I tried to pay with cash. I was informed they don't take cash. However later I learned from a friend that was staying as well, that the person in front of them was allowed to pay with cash without any question. this was about a half hour before I arrived. I also needed to get change for a $50 to pay the pizza guy, they almost refused that too. They have "rules" for kids in the hot tubs. My kids are well behaved and just wanted to warm up so they sat in one of the smaller, not as hot tubs.. they were requested to leave by management, so we complied with no issues. A short time later, there was a group of younger children in the same hot tub, the same manager walked by and said nothing. If you want to eat food you have to be away from the pool with your food, far enough that you can't supervise your kids. I understand rules, but it's not fair to not be consistent in enforcing them. And to not allow food in the area we set up seems silly, we were well into the carpeted area, as far from the pool as we could be. Lots of hotels in the St. Cloud area, I'm certain they accept the cash I wanted to pay with and our stay will be more enjoyable.

Posted by , from MN on Dec 31, 2017

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Comment from Hotel Management

Jan 5, 2018 by Night Manager

Thank you for your recent stay with us and your comments concerning your experience here. Your feedback is extremely valuable to us, as it identifies both strengths and challenges. Thank you for your honest feedback, as this helps us get better at what we do and it is very important to us. I hope you will allow us another opportunity to make things right for you.

1 out of 5

Unhappy Canadian Guest

Traveling from Calgary, Canada with my near 80 year old dad, we were booked into a room with an ant infestation. An alternate room was provided but an inconvenience. I had to ask the desk for hygiene items for my dad as not enough items provided and the hotel staff questioned me. Wifi kept bumping me offline and if there was a slight connection it was horrible. There was enough coffee and fixing's in the room for one cup/person. I never had to raise such unsatisfactory concerns to a hotel, nonetheless Holiday Express! I have to comment that once my concerns were voiced, the manger heard my concerns and took care of me.

Posted by on Jul 9, 2017

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Comment from Hotel Management

Jul 14, 2017 by Sarah

Thank you for the feedback. We are working to resolve all issues at hand. I am happy to hear Beth took care of you when notified of the situations. Please let us know if there is anything else we can do for you.

3 out of 5
Clean hotel with friendly staff, would stay there again.

Posted by on Feb 16, 2017

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5 out of 5

Nice hotel close to cit

Hotel was very quiet and close to the Crossroads Mall

Posted by , from B on Oct 26, 2015

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About the Holiday Inn Hotel & Suites - St. Cloud

Location 75 37th Ave S, St Cloud, MN 56301

Property Features

Holiday Inn Hotel & Suites - St. Cloud offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 21000 square feet (1951 square meters) and includes a conference center. A vending machine, an arcade/game room, and concierge services are also featured at the family-friendly Holiday Inn Hotel & Suites - St. Cloud. Free self parking is available. This 3-star St Cloud hotel is smoke free.

  • 1 building
  • 257 guestrooms or units
  • 3 levels
  • 21000 sq ft of conference space
  • 1951 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Minneapolis - St. Paul Intl. Airport (MSP) (124.5 km / 77.4 mi)
  • Train station: St. Cloud Station (5.5 km / 3.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Hotel & Suites - St. Cloud offers 257 accommodations with complimentary newspapers and coffee/tea makers. A pillow menu is available. 42-inch LED televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 8:30 AM and on weekends from 8:00 AM to 10:00 AM.

Legends Cafe - This café serves breakfast only.

Legends Bar and Grill - This bar serves dinner only. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Hunting nearby
  • Snowboarding nearby
  • Basketball on site
  • Rock climbing nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and a security system

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Car recommended
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 4
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10.00 and USD 15.00 per person (approximately)
  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel St. Cloud
  • & Suites St Cloud St Cloud
  • Holiday Inn Hotel & Suites - St. Cloud Hotel
  • Holiday Inn Hotel & Suites - St. Cloud St Cloud
  • Holiday Inn Hotel & Suites - St. Cloud Hotel St Cloud

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.