travelocity Verified Review
"I arrived at the property at 10 PM I was told the key card would be at the front desk the front desk said the key is at the welcome center but luckily the person there is on their way down for the night. When that person arrived they were other keys there but not mine. I was instructed to call VaCasa to have them authorize the front desk to make a key. After waiting on hold for 25 to 35 minutes Ricardo the representative was very short and obnoxious. He finally got the account manager on the phone and was able to have the front desk cut a key he told me that they would call soon, I expressed him that I wanted him to stay on the phone with me until they called , but he said they had a large call volume, so I insisted and he continually fought back! when I finally got to the room the second bed was not made i eventually found sheets aand I had to make the bed. Then I went to go take a shower and there’s hair in the shower, when I put my stuff in the freezer there was two random hairs on the freezer shelf which was weird and gross . And then having to be out by 10 AM is ridiculous. I have never had this experience before and I hope this is not a sign of things to come To be honest I’m not sure if I would use either VRBO or Vacasa ever again"
A verified traveler stayed at Mountain View Condo with Fast WiFi, Balcony, Shared Hot Tub, & Resort Amenities
